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EMG Solicitors

4.9 | 703 Reviews 703 Reviews | Complicated Technical Issues
1,162 Total Company Reviews info icon Complicated Technical Issues | info icon 1,162 Total Company Reviews Complicated Technical Issues | info icon 1,162 Total Company Reviews

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Accepting new clients

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 607042

EMG Solicitors |
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EMG Solicitors Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

EMG Solicitors Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

EMG Solicitors are accredited by

Family Mediation accreditation awarded to EMG Solicitors
Mental Health accreditation awarded to EMG Solicitors
Lexcel - excellence in legal practice management and client care accreditation awarded to EMG Solicitors

Description

EMG Solicitors aren’t just about legal services. We’re a business that firmly believes in supporting our community and we work hard to keep clients at the heart of what we do. We know how important it is to look after our people because they make it work. Keeping hold of ‘what we’re about’ is vital because we know our values and culture impact on the service we deliver.

Rankings by area of expertise

The rankings below show the areas of expertise that EMG Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of EMG Solicitors

Meet the team of EMG Solicitors

Contact & Locations - EMG Solicitors

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Units 1 And 2 Abbey House, Abbeywoods Business Park, Durham, Co Durham, DH1 5TH

Reviews

4.9 /5 703 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about EMG Solicitors

Clients praise the firm for strong conveyancing, wills, probate, family and Court of Protection expertise, plus efficient buy-to-let and commercial document work. Reviewers highlight clear, knowledgeable legal guidance, prompt and professional execution, and good value. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance, proactive case management, attention to detail and a supportive, personable manner that makes stressful matters feel straightforward.

Excellent communication
Knowledgeable team
Professional service
Efficient process
Friendly staff
Responsive team
Supportive guidance
Stress‑free experience
Good value
Highly recommended

ReviewSolicitors Review List

Profile image of Zoe

Zoe

Verified
Housing & Property

Excellent solicitors

Had the best experience with EMG solicitors. Janet and Ashley were amazing! Highly recommend.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
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Greg Williams

Verified
Housing & Property

House Move

Both Vicki and Paige were superb throughout the house sale / purchase process. Can not rate them higher.

Legal experts tagged in
this review

0
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A Afsar

Verified

Excellent start to finish!

After being let down by another solicitor firm i instructed Helen at EMG solicitors for a buy to let purchase. Due to many factors we had to complete this transaction in a short time frame so as soon as the instruction was given, Helen and her team got to work straightaway. They updated me regularly throughout the stages and kept me in the loop with any issues they felt may arise or be of concern. Everything was explained in great detail. Very knowledgeable team and would highly recommend. They managed to turn this one around quickly for me. Hopefully will be using again for future purchases.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Emily Thompson

Emily Thompson

Verified
Housing & Property

Average experience

This was a straightforward transaction that was completed in a good timeframe. The onboarding process was quick and communication was generally prompt. However, as first-time buyers, we felt unsupported throughout. We were expected to review complex documents and form our own views, with little guidance provided even when we specifically asked for advice. Communication often lacked clarity, some questions were only partially answered, and several emails went unanswered. On more than one occasion, we also had to remind the team of matters already agreed with the other side. Throughout the process, the estate agent working for the seller had more up to date and accurate information about how the matter was progressing. Overall, the transaction was completed efficiently, but we would not recommend the firm if you are looking for advice, guidance or proactive communication.

Solicitors tagged in
this review

A representative from EMG Solicitors responded to this review

Dear Emily, we were sorry to read these comments. If you would like to provide further feedback directly so that we can continually improve, please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com. Thanks.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Michael Bennett

Michael Bennett

Verified
Housing & Property

Selling of property

Andrew was absolutely outstanding throughout our sale. Despite several complex issues arising further down the chain, he was proactive, persistent, and always went above and beyond to keep everything moving forward. His communication was excellent, and he kept us informed and supported at every stage of the process. Andrew’s professionalism, dedication, and commitment to achieving the best outcome for us were truly exceptional. Nothing ever felt like too much trouble, and his expertise gave us complete confidence from start to finish. We cannot thank him enough for all of his hard work and would wholeheartedly recommend Andrew and EMG Solicitors to anyone looking for a first-class service. The level of care, responsiveness, and professionalism they provide is second to none.

Solicitors tagged in
this review

A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Tony Regnart

Tony Regnart

Wills, Trusts & Probate

Tony

Excellent service and outcome for Trust issues and sale of property.

Thanks for review Tony!

0
Collected on: Google collection source logo
Profile image of Nicola Ife

Nicola Ife

Housing & Property

Nicola

I couldn't be happier with the service I received from Ashley and her team. The communication throughout was outstanding, with emails and calls answered incredibly quickly. The whole process was handled efficiently and hassle free. I would highly recommend EMG Solicitors to anyone looking for reliable and professional service.

Solicitors tagged in
this review

Thanks for the great review Nicola!

0
Collected on: Google collection source logo
Profile image of Iona Maytum

Iona Maytum

Housing & Property

Iona

We recently sold our flat and purchased our new home through EMG Solicitors, and I honestly couldn't recommend them highly enough. They made what can often be a stressful process feel smooth and straightforward from start to finish. Communication was always quick, efficient, and professional. Whenever we had pressure from our buyers or needed advice, the team was there to help and keep everything moving forward. A special mention has to go to Joanne, who was absolutely incredible throughout the entire process. She always made us feel like we were her top priority and genuinely went above and beyond to support us every step of the way. Chloe was also amazing. She was so friendly, approachable, and efficient in her communication, making it easy to stay informed and reassured throughout the transaction. Overall, the service was 10 out of 10. Not only were Joanne and Chloe exceptionally professional, but they were also genuinely lovely people to deal with, which made the whole experience so much better. Thank you both for all your hard work!

Solicitors tagged in
this review

Thanks for the great review Iona!

0
Collected on: Google collection source logo
Profile image of Emma Tindall

Emma Tindall

Housing & Property

Emma

Great service on both sides selling and purchasing properties. Top class conveyancing have already recommended and will keep doing so thank you for smooth stress free transition.

Thanks for the great review Emma!

0
Collected on: Google collection source logo
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G Tyman

A client

Disgraceful behaviour by this firm - No communication, lack of empathy, the reason conveyancing transactions drag on and on and on. All parties communicating effectively in a chain of 5 transactions but this firm has put the complete chain at risk of collapse purely through lack of communication for weeks

Hi, we're sorry to read you were unhappy with our service. Unfortunately, we can't trace a record of you as a client at the firm. We always take our client feedback seriously at EMG so please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com if you would like to discuss your comments. Thank you.

0
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Reviews

4.8 /5 1162 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about EMG Solicitors

Clients praise the firm for strong conveyancing, wills, probate, family and Court of Protection expertise, plus efficient buy-to-let and commercial document work. Reviewers highlight clear, knowledgeable legal guidance, prompt and professional execution, and good value. Valued soft skills include excellent communication, responsiveness, empathy, patience and reassurance, proactive case management, attention to detail and a supportive, personable manner that makes stressful matters feel straightforward.

Excellent communication
Knowledgeable team
Professional service
Efficient process
Friendly staff
Responsive team
Supportive guidance
Stress‑free experience
Good value
Highly recommended

ReviewSolicitors Review List

Profile image of Zoe

Zoe

Verified
Housing & Property

Excellent solicitors

Had the best experience with EMG solicitors. Janet and Ashley were amazing! Highly recommend.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Greg Williams

Greg Williams

Verified
Housing & Property

House Move

Both Vicki and Paige were superb throughout the house sale / purchase process. Can not rate them higher.

Legal experts tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of A Afsar

A Afsar

Verified

Excellent start to finish!

After being let down by another solicitor firm i instructed Helen at EMG solicitors for a buy to let purchase. Due to many factors we had to complete this transaction in a short time frame so as soon as the instruction was given, Helen and her team got to work straightaway. They updated me regularly throughout the stages and kept me in the loop with any issues they felt may arise or be of concern. Everything was explained in great detail. Very knowledgeable team and would highly recommend. They managed to turn this one around quickly for me. Hopefully will be using again for future purchases.

Solicitors tagged in
this review

0
Collected on: ReviewSolicitor collection source logo
Profile image of Emily Thompson

Emily Thompson

Verified
Housing & Property

Average experience

This was a straightforward transaction that was completed in a good timeframe. The onboarding process was quick and communication was generally prompt. However, as first-time buyers, we felt unsupported throughout. We were expected to review complex documents and form our own views, with little guidance provided even when we specifically asked for advice. Communication often lacked clarity, some questions were only partially answered, and several emails went unanswered. On more than one occasion, we also had to remind the team of matters already agreed with the other side. Throughout the process, the estate agent working for the seller had more up to date and accurate information about how the matter was progressing. Overall, the transaction was completed efficiently, but we would not recommend the firm if you are looking for advice, guidance or proactive communication.

Solicitors tagged in
this review

A representative from EMG Solicitors responded to this review

Dear Emily, we were sorry to read these comments. If you would like to provide further feedback directly so that we can continually improve, please feel free to get in touch with Beth on 0191 594 0240 or at beth.telfer@emgsolicitors.com. Thanks.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Michael Bennett

Michael Bennett

Verified
Housing & Property

Selling of property

Andrew was absolutely outstanding throughout our sale. Despite several complex issues arising further down the chain, he was proactive, persistent, and always went above and beyond to keep everything moving forward. His communication was excellent, and he kept us informed and supported at every stage of the process. Andrew’s professionalism, dedication, and commitment to achieving the best outcome for us were truly exceptional. Nothing ever felt like too much trouble, and his expertise gave us complete confidence from start to finish. We cannot thank him enough for all of his hard work and would wholeheartedly recommend Andrew and EMG Solicitors to anyone looking for a first-class service. The level of care, responsiveness, and professionalism they provide is second to none.

Solicitors tagged in
this review

A representative from EMG Solicitors responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Tony Regnart

Tony Regnart

Wills, Trusts & Probate

Tony

Excellent service and outcome for Trust issues and sale of property.

Thanks for review Tony!

0
Collected on: Google collection source logo
Profile image of Nicola Ife

Nicola Ife

Housing & Property

Nicola

I couldn't be happier with the service I received from Ashley and her team. The communication throughout was outstanding, with emails and calls answered incredibly quickly. The whole process was handled efficiently and hassle free. I would highly recommend EMG Solicitors to anyone looking for reliable and professional service.

Solicitors tagged in
this review

Thanks for the great review Nicola!

0
Collected on: Google collection source logo
Profile image of Maurice Downey

Maurice Downey

Maurice

world class advice and execution of documents; all delivered promptly and professionally

Thanks for the great review Maurice!

0
Collected on: Google collection source logo
Profile image of Iona Maytum

Iona Maytum

Housing & Property

Iona

We recently sold our flat and purchased our new home through EMG Solicitors, and I honestly couldn't recommend them highly enough. They made what can often be a stressful process feel smooth and straightforward from start to finish. Communication was always quick, efficient, and professional. Whenever we had pressure from our buyers or needed advice, the team was there to help and keep everything moving forward. A special mention has to go to Joanne, who was absolutely incredible throughout the entire process. She always made us feel like we were her top priority and genuinely went above and beyond to support us every step of the way. Chloe was also amazing. She was so friendly, approachable, and efficient in her communication, making it easy to stay informed and reassured throughout the transaction. Overall, the service was 10 out of 10. Not only were Joanne and Chloe exceptionally professional, but they were also genuinely lovely people to deal with, which made the whole experience so much better. Thank you both for all your hard work!

Solicitors tagged in
this review

Thanks for the great review Iona!

0
Collected on: Google collection source logo
Profile image of Emma Tindall

Emma Tindall

Housing & Property

Emma

Great service on both sides selling and purchasing properties. Top class conveyancing have already recommended and will keep doing so thank you for smooth stress free transition.

Thanks for the great review Emma!

0
Collected on: Google collection source logo

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