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Thompsons

5.0 | 56 Reviews 56 Reviews | Insurance Law
2,393 Total Company Reviews info icon Insurance Law | info icon 2,393 Total Company Reviews Insurance Law | info icon 2,393 Total Company Reviews

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

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43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 4.9/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Melanie

Melanie

Verified
Personal Injury

Excellent service and support

"Highly recommended excellent advice and support and really friendly thank you for everything you have done "

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this review

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Caroline Battersby

Verified
Personal Injury

Works Accident

"Katlyn was so helpful answering all my questions totally looked after me and won my case "

Legal experts tagged in
this review

Contact & Locations - Thompsons

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Reviews

5.0 /5 56 Reviews
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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and power of attorney, CICA and related civil litigation, demonstrating strong technical expertise and consistently successful outcomes. Clients praise clear, timely communication, thorough case management and practical, plain‑language explanations. Valued soft skills include professionalism, empathy, patience, reliability and a reassuring, client‑centred approach—staff are described as supportive, approachable, compassionate and diligent, keeping clients informed and putting them at ease throughout often lengthy or complex processes.

kept clients informed
professional service
clear communication
supportive staff
compassionate approach
efficient handling
knowledgeable advice
successful outcomes
easy to contact
friendly manner

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Personal Injury

Motor car claim

Very good company to deal with very efficient

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A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that you found our team efficient and easy to deal with throughout your motor car claim. Providing a smooth and professional service is always our goal, so it’s great to know this was your experience. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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C.P. Cochran

Personal Injury

Personal injury

From my initial conversation with Zainab where she asked about my job and my duties to better understand my claim, to the final phone call it was nothing but the highest professionalism with a personal touch. Zainab was in constant touch verbally and through email with all developments pertaining to my case. She would always ask when she was going to do something to make sure I was happy with proceeding that way. I found Zainab to be a extremely reliable and switched on person and can't thank and recommend her highly enough.

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A representative from Thompsons responded to this review

Thank you so much for your wonderful feedback. We’re delighted to hear that Zainab provided such a professional and personal service throughout your claim. Taking the time to understand each client’s circumstances is incredibly important, and it’s great to know that Zainab kept you fully informed and involved in every decision along the way. Your comments about her reliability, communication and dedication will mean a great deal to her. We’ll be sure to pass on your kind words and recommendation. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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I reid

Verified
Personal Injury

Personal injury claim

Professionally handled case,from start to finish! Calm professional manner !

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A representative from Thompsons responded to this review

We’re delighted to hear that your personal injury claim was handled professionally from start to finish. It’s great to know that our team’s calm and professional approach helped make the process a positive experience for you. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Marc

Verified
Personal Injury

Excellent service

Rhea was brilliant every step of the way during my claim. She was helpful, honest, and explained everything in detail throughout the process. Her advice and support were excellent from start to finish. I would highly recommend both Rhea and Thompsons Solicitors.

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A representative from Thompsons responded to this review

Thank you so much for your wonderful feedback. We’re delighted to hear that Rhea provided such excellent support throughout your claim. It’s great to know that she kept you informed, explained everything clearly, and provided honest and helpful advice from start to finish. Supporting our clients every step of the way is incredibly important to us, so your comments mean a great deal. We’ll be sure to pass on your kind words to Rhea. Thank you for your recommendation and for choosing Thompsons Solicitors. If you ever need any assistance in the future, we’re here to help.

0
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Paul mccabe

Verified
Personal Injury

Paul mccabe comp claim

Karen Shand was so helpful, AMAZING . Everything was handled so quickly with no hesitation. The service was second to none.

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A representative from Thompsons responded to this review

Thank you so much for your fantastic feedback, Paul. We’re delighted to hear that Karen provided such amazing support throughout your compensation claim. It’s great to know that everything was handled quickly and efficiently, and that you found the service second to none. Karen takes great pride in delivering the highest level of client care, so your kind words will mean a lot to her. We’ll be sure to pass on your feedback to Karen. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Reviews

4.8 /5 2393 Reviews
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Star rating
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Rating

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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills and power of attorney, CICA and related civil litigation, demonstrating strong technical expertise and consistently successful outcomes. Clients praise clear, timely communication, thorough case management and practical, plain‑language explanations. Valued soft skills include professionalism, empathy, patience, reliability and a reassuring, client‑centred approach—staff are described as supportive, approachable, compassionate and diligent, keeping clients informed and putting them at ease throughout often lengthy or complex processes.

kept clients informed
professional service
clear communication
supportive staff
compassionate approach
efficient handling
knowledgeable advice
successful outcomes
easy to contact
friendly manner

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Claim for injury at work

Luke was amazing from start to finish he even got me more than I thought I was entitled too so thank you again.

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this review

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C.macneill

Verified
Personal Injury

Car accident claim

Jordan was absolutely top class and thanks to his efforts we managed to get satisfactory outcome to our claim.

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Jordan provided a top-class service and helped secure a satisfactory outcome for your car accident claim. Achieving the best possible result for our clients is always our priority, and it’s great to know you were happy with the outcome. We’ll be sure to pass on your kind words to Jordan. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Compensation

Brilliant...done everything and kept me well informed of what was happening

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that you were happy with the service you received and that our team kept you well informed throughout your claim. Providing clear communication and support every step of the way is something we take great pride in. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Excellent

Complaint was dealt with efficiently. Thank Alix and their team for their assistance.

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this review

A representative from Thompsons responded to this review

We’re delighted to hear that your claim was handled efficiently and that you were happy with the service you received. We’ll be sure to pass on your thanks to Alix and the team, who will be pleased to know their efforts made a positive difference. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Anonymous

Verified
Personal Injury

Professional and Helpful

I found Anne Marie Harbison to be professional hard working and always available to give advice and reassurance.

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this review

A representative from Thompsons responded to this review

We’re delighted to hear that Anne Marie provided such professional and dedicated support throughout your claim. It’s great to know that her hard work, advice and reassurance helped make the process easier for you. We’ll be sure to pass on your lovely comments to Anne Marie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Other Reviews

Profile image of Scott Campbell

Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

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this review

A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

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Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

Legal experts tagged in
this review

A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

0
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Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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Lisa M

Personal Injury

Lisa

If you are looking to pursue a personal injury claim then this is the firm for you, throughout my case i was kept constantly up to date with what was happening and I really appreciate the hard work put in by all involved to get me the compensation I deserved. Thank you

A representative from Thompsons responded to this review

Thank you so much for your kind recommendation! We’re delighted to hear that you felt well informed and supported throughout your claim. Keeping our clients up to date and working hard to achieve the best possible outcome is always our priority, so it’s great to know this made a difference to your experience. We truly appreciate your feedback and your thanks—if you ever need any assistance in the future, we’re here to help.

0
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Aneta

Personal Injury

Aneta

I highly recommend it! I am incredibly impressed with the service I received. From start to finish, my experience was exceptional. The professionalism, attention to detail, and genuine care demonstrated by the team involved made a huge impression on me. Every question I had was answered promptly, and I felt supported throughout the entire process. It was a very positive experience; I cannot praise your services enough!

A representative from Thompsons responded to this review

Thank you so much, Aneta, for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our team. Providing clear communication, support and care throughout the process is incredibly important to us, so it means a lot to know this made a difference for you. We truly appreciate your recommendation and are glad we were able to help. Regards Thompsons Solicitors Scotland.

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