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Thompsons

5.0 | 151 Reviews 151 Reviews | Insurance Law
2,438 Total Company Reviews info icon Insurance Law | info icon 2,438 Total Company Reviews Insurance Law | info icon 2,438 Total Company Reviews

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

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43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Regulated by:

The Law Society of Scotland

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Thompsons Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Thompsons Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
15% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Thompsons are accredited by

Personal Injury accreditation awarded to Thompsons
The Law Society of Scotland accreditation awarded to Thompsons
Trading names:
Thompsons Scotland LLP

Description

We are an award-winning firm of solicitors and accident lawyers with a passion for justice. We are best known for our expertise in personal injury claims, we are one of the leading firms of accident injury and employment lawyers in the country. We have offices in Glasgow, Edinburgh, Dundee, Galashiels, Peebles and Dumfries.

Rankings by area of expertise

The rankings below show the areas of expertise that Thompsons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Melanie

Melanie

Verified
Personal Injury

Excellent service and support

"Highly recommended excellent advice and support and really friendly thank you for everything you have done "

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Caroline Battersby

Verified
Personal Injury

Works Accident

"Katlyn was so helpful answering all my questions totally looked after me and won my case "

Legal experts tagged in
this review

Contact & Locations - Thompsons

43 Buccleuch Street, DUMFRIES, Dumfries, dumfries and galloway, DG1 2AB

Reviews

5.0 /5 151 Reviews
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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills, powers of attorney and CICA/compensation claims, demonstrating clear legal expertise and strong case outcomes. Clients consistently praise thoroughness, attention to detail and effective, knowledgeable advice. Valued soft skills include clear, timely communication, empathy, patience, professionalism, approachability and reassurance; clients felt supported, listened to and kept informed throughout lengthy or complex processes. The team is described as proactive, diligent and compassionate, delivering positive results and providing confidence and peace of mind to clients and their families.

clear communication
professional service
kept informed
knowledgeable team
compassionate support
responsive staff
efficient process
good outcomes
attention to detail
friendly manner

ReviewSolicitors Review List

Profile image of Amanda

Amanda

Verified
Personal Injury

Happy client

Caitlyn from Thomson’s solicitors took over my accident at work Claim halfway through it, she ensured I was kept informed during this lengthy process, answered all the questions I gad and was always pleasant and professional

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Anonymous

Verified
Personal Injury

Car accidents dent due to tree falling

At all times Jennifer was extremely courteous and kept us informed at all stages

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Michael mackir

Verified
Personal Injury

Excellent service and proffeshional treatment

Lorraine made the whole case from start to finish easy to understand , always kept me up to date she took my health issues into consideration and made sure i was not overwhelmed with this experiance and reaching the outcome i was looking for i cannot thank her enough. This now allows me to close this stressfull chapter happy with the outcome thank you once again for making the whole claim easy and straightfoward to the correct outcome for me and my family.thompsons will be my first point of contact if i ever need help in the future

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A representative from Thompsons responded to this review

Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that Lorraine was able to guide you through your claim in a way that was clear, supportive and considerate of your individual circumstances. We understand that pursuing a claim can be stressful, particularly when dealing with health issues, so it’s wonderful to know that Lorraine took the time to ensure the process never felt overwhelming and helped you achieve the outcome you were hoping for. Being able to draw a line under a difficult chapter and move forward with peace of mind is incredibly important, and we’re pleased we could help you and your family reach that point. We’ll be sure to pass your kind words on to Lorraine, who will be delighted to receive them. Thank you for your trust in Thompsons. Knowing that we would be your first choice should you ever need legal assistance in the future is a compliment we truly value.

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Graham Campbell

Verified
Personal Injury

Compensation claim

Caitlyn was first class in the way she dealt with my claim from the first minute she took it on. It was a privilege to deal with her as nothing was ever a problem to her, an absolute credit to Thompsons.

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A representative from Thompsons responded to this review

Thank you so much for your wonderful feedback. We’re delighted to hear that Caitlyn provided such a first-class service from the moment she took on your claim. It’s particularly rewarding to know that you found her approachable, supportive and committed throughout the process. Going the extra mile for our clients is something we value greatly, and your comments reflect exactly that. We’ll be sure to pass on your kind words to Caitlyn. She will be thrilled to hear that you regarded her as a credit to Thompsons. Thank you for placing your trust in us, and we wish you all the very best for the future.

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anonymous

Personal Injury

Very Professional

I would highly recommend Michael to deal with your claim. He explained all aspects of my claim process very well and kept me very well informed in a timeous manner. Michael kept things very factual and gave me open and honest advice on how to proceed. My expectations were managed very well at all times.

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A representative from Thompsons responded to this review

Thank you for your thoughtful feedback. We’re delighted to hear that Michael provided clear, professional guidance throughout your claim and kept you fully informed at every stage. Managing expectations, providing honest advice and ensuring clients understand the process are all important parts of the service we strive to deliver, so it’s wonderful to know that this was your experience. Michael will be pleased to hear that his straightforward and factual approach helped you feel confident in the decisions made along the way. Thank you for your recommendation and for choosing Thompsons. We wish you all the very best for the future.

0
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Reviews

4.8 /5 2438 Reviews
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Star rating
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Rating

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Clients say

What clients say about Thompsons

The firm specialises in personal injury, workplace accident, wills, powers of attorney and CICA/compensation claims, demonstrating clear legal expertise and strong case outcomes. Clients consistently praise thoroughness, attention to detail and effective, knowledgeable advice. Valued soft skills include clear, timely communication, empathy, patience, professionalism, approachability and reassurance; clients felt supported, listened to and kept informed throughout lengthy or complex processes. The team is described as proactive, diligent and compassionate, delivering positive results and providing confidence and peace of mind to clients and their families.

clear communication
professional service
kept informed
knowledgeable team
compassionate support
responsive staff
efficient process
good outcomes
attention to detail
friendly manner

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Professional, Supportive and Outstanding Throughout My Claim

I cannot thank Raegan and her team enough for the support, guidance and professionalism they showed throughout my personal injury claim. What initially felt like a daunting and unfamiliar process was made far easier thanks to their expertise, patience and clear communication. At every stage, I felt fully supported and informed. Complex legal matters were explained in a way that was easy to understand, and any questions or concerns were always dealt with promptly and professionally. Their reassurance and dedication gave both me and my family confidence throughout what could otherwise have been a very stressful experience. The commitment shown to achieving the best possible outcome was evident from start to finish. Thanks to the hard work, attention to detail and genuine care demonstrated by the team, a very positive result was achieved. I am incredibly grateful for everything they did on my behalf and for helping me navigate such an important period in my life. I would highly recommend their services to anyone seeking knowledgeable, compassionate and professional legal representation.

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Anonymous

Verified
Wills, Trusts & Probate

Fast Quality Service

Pleasure Dealing with Emma . Very professional & provided quality service just what we wanted . Can’t thank Emma enough . Would highly recommend Thompson Solicitors . Thank you

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Anonymous

Verified
Wills, Trusts & Probate

Will writing service

Excellent service and I was kept informed throughout, highly recommend. Thank you to Emma McFadden.

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Anonymous

Verified
Wills, Trusts & Probate

Great experience

Very professional and friendly. It made the process a lot easier as Emma understood why I wanted to get a will in place given my own circumstances. Cannot thank her enough!

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Amanda

Verified
Personal Injury

Happy client

Caitlyn from Thomson’s solicitors took over my accident at work Claim halfway through it, she ensured I was kept informed during this lengthy process, answered all the questions I gad and was always pleasant and professional

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this review

0
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Other Reviews

Profile image of Rab Jackson

Rab Jackson

Personal Injury

Rab

Excellent service

Thank you, Rab, for taking the time to leave us a review. We’re delighted to hear that you received excellent service from our team. Providing professional support and clear communication throughout every case is something we take great pride in, so it’s wonderful to know you had a positive experience with Thompsons. Thank you for choosing us, and we wish you all the very best for the future. If we can ever assist you again, we’ll be here to help.

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Martin Speirs

Personal Injury

Martin

Fantastic lawyer very knowledgeable and dealt with everything as quickly as possible

Thank you for your kind feedback. We’re delighted to hear that you found our team knowledgeable and that everything was handled as quickly as possible for you. We really appreciate you taking the time to share your experience.

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Scott Campbell

Personal Injury

Scott

Nathelie was always courteous and respectful throughout the process, I was informed and kept up to date , No issues at all

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A representative from Thompsons responded to this review

Thank you for your kind feedback! We’re delighted to hear that Nathalie provided a courteous and respectful service throughout your claim. Keeping our clients informed and up to date is very important to us, so it’s great to know you felt supported every step of the way. We’ll be sure to pass on your comments. Thank you for taking the time to share your experience.

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Jessie Murray

Personal Injury

Jessie

Everyone was helpful especially Nathalie Axelsson. She kept me up to date with what was happening in my case and was always available if I had any questions. It was thanks to her that my case got settled.

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A representative from Thompsons responded to this review

Thank you for your kind feedback. We’re delighted to hear that you had a positive experience with our team and that Nathalie provided such excellent support throughout your claim. Keeping clients informed and being available to answer questions is something we take great pride in, so it’s wonderful to know that Nathalie’s communication and dedication helped you feel supported every step of the way. We’re also pleased that she was able to help bring your case to a successful conclusion. We’ll be sure to pass on your kind words to Nathalie. Thank you for choosing Thompsons, and if you ever need any assistance in the future, we’re here to help.

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Profile image of Elizabeth O'Donnell

Elizabeth O'Donnell

Personal Injury

Elizabeth

Perfect service great communication throughout

A representative from Thompsons responded to this review

We’re delighted to hear that you received perfect service and great communication throughout your claim. Providing a smooth and supportive experience is very important to us. If you ever need any assistance in the future, we’re here to help.

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