Gepp & Sons Solicitors LLP

I'm extremely grateful for the help of Rahela and the team, who made the conveyancing for buying our first property much less stressful than anticipated. Everyone has been friendly and responsive throughout. Very many thanks.

Excellent service, provided by Michael Callaghan and his team to resolve our problem very promptly.

Was this review helpful? Yes

I would like to thank Michael the Notary for his help in sorting out our property sale (overseas) I found him professional polite and very informative, especially as I have never used a Notary before I would highly recommend

Was this review helpful? Yes

Swift, compassionate and straightforward. Michael Callaghan, Partner, assisted me with a matter I wanted turned around in just one week even though he was clearly very busy at the time. I could not recommend Gepp enough.

Was this review helpful? Yes

don't go on review sites but felt I had to as very unhappy with Gepps so only one star

Was this review helpful? Yes

My wife and I, first time buyers tried to buy a house and we decided to use Gepps as our solicitors. This was a big mistake and resulted on us losing the house. We will try to be as honest as possible and say exactly what happened.
After requesting quotes from different solicitors we were happy with the quote Gepps gave us so we paid the deposit. After this moment, things changed and we found ourselves chasing them from day 1. We were expecting a supportive and friendly solicitor to help us with a transaction we had never made, however Mrs Worley was very unhelpful, unwilling to give us guidance and quite rude on the phone, always unhappy to talk. We felt that they were no longer interested in us since they had our deposit.
At some point we raised these concerns and communication improved on her part, however we had to chase her all the time and we always felt unguided and unsupported.

However, the real issue was that they didn't calculate the stamp duty correctly and we realised, the day before exchanging contracts, that we had to pay approx. £10000 more than expected. This is something we couldn't afford, we were told that there had been a mistake on their part and that they might be able to look into the case and try to reduce this amount but it was far too late for us. We couldn’t complete the transaction due to their terrible service and we were extremely disappointed, however not totally surprised because we could see the lack of support and communication from day 1 and now we wonder why we didn't see this coming. We never got one single apology from Mrs Worley who showed arrogance at all times, lack of support and lack of professionalism and she even accused us of not being honest with our bank.

We were gutted and very disappointed with Gepps so we decided to raise a formal complaint. We had to wait quite a long time but to be fair we have to say that we felt that they the complaint team took us seriously (for the 1st time) and looked at our concerns in detail. We were offered a refund and a £200 compensation (approx.). They also assured us that they would look into putting measures in place to avoid this happening to more people.

We do hope that our story, which is as honest as it can possibly be, help other people to choose the right solicitor and avoid Gepps.

Was this review helpful? Yes