NBB Waldrons Solicitors

My buying experience was somewhat bumpy and took longer than expected however I couldn’t have asked for a better solicitor. Gaby was so on it and got things done and sorted things with no messing about. She was incredibly patient and dealt with any issues swiftly. If you need things done well, quickly and professionally then Gaby is your person. Couldn’t recommend her enough. Thank you for being fantastic to work with!

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Gabriela Bennett

I have used Waldrons on several occasions over a number of years, but following my experience with a recent commercial property purchase, I will not use this firm again. I am writing this review based entirely on my own experience and the extensive written correspondence I hold. I have now submitted a formal complaint and am taking independent advice regarding the handling of the matter, including whether aspects of it amount to professional negligence. This was not, in my experience, one isolated mistake. It was a repeated pattern of poor communication, inadequate internal handover, missed requirements and a lack of ownership which ultimately destroyed my confidence in the firm. One of the most concerning issues involved the handling of my lender's requirements. The lender's solicitors originally sent their instructions and requirements to Waldrons in early July. The solicitor originally dealing with the matter subsequently left the firm. More than a month later, correspondence shows that the replacement solicitor was still having to ask the lender's solicitors to resend the facility letter and other documentation because he had not received it. In my opinion, that raises serious concerns about the firm's internal handover and management of a live, time-sensitive commercial transaction. Matters became worse when I attended Waldrons' office for the independent legal advice and personal guarantee requirements connected with the finance. Despite attending with the identification documents I had been asked to bring, the required ID verification and certification was not completed. Waldrons subsequently acknowledged this in writing and confirmed that I would have needed to attend their offices again. The firm also offered a 50% reduction in the fee for that work. I do not suggest that this amounts to a formal admission of professional negligence, but in my view it is a clear acknowledgment by the firm that the service provided on that occasion had fallen short. By this stage, I was repeatedly having to chase for updates and trying to establish what had actually been completed, what remained outstanding and when the transaction could realistically proceed. What concerned me most was the apparent lack of anyone taking overall responsibility for the matter. Different aspects appeared to be handled by different people, and when problems arose I found myself having to repeatedly chase for information that I would reasonably have expected the solicitors handling the transaction to have control of. I eventually escalated matters to senior management and submitted a formal complaint. Following that escalation, Waldrons informed me that they were terminating the independent legal advice retainer and giving notice that they would cease acting on the commercial property transaction. The firm stated that this was not because I had complained, but because the relationship of trust and confidence had broken down. I am now having to move a live commercial property transaction to another firm, with replacement solicitors having to review the file, understand the lender's requirements and establish what work remains outstanding. To be completely clear, Waldrons' formal complaints investigation is still ongoing, so I am not presenting its outcome as already determined. Nor am I stating as a legal fact that professional negligence has been established. I am taking independent advice on that separately. What I can say without hesitation is that, based on my personal experience, the standard of service I received was completely unacceptable for a regulated professional firm handling an important commercial property transaction. What makes the experience particularly concerning to me is the accumulation of issues rather than one individual mistake: problems with the internal handover, lender documentation apparently not reaching the replacement solicitor, repeated chasing for progress, an appointment that failed to complete an important lender requirement, the firm's subsequent written acknowledgment of that failure, and ultimately having to move the entire transaction elsewhere. I have retained the email correspondence supporting the chronology of events described above. I would strongly encourage anyone considering instructing this firm for a commercial property transaction to ask very clear questions at the outset about who has overall responsibility for the file, what happens if the person handling the matter leaves or becomes unavailable, how lender requirements are tracked, and what supervision is in place. Having previously used Waldrons on a number of occasions, I am extremely disappointed that my experience has ended this way. I will update this review once the firm's formal complaints process has concluded and, if appropriate, once any external complaint or independent professional negligence advice has reached an outcome.

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Joseph Adam Norton

Courtney Stephenson

Vishal Mahay

“Gabriela Bennett is exceptional. As a first-time buyer, I found the process quite daunting, but she guided me through it with genuine skill and care, answering every question with patience and clarity. Her communication was first-class, and she made sure there were never any surprises or complications along the way. Above all, she has a wonderful human touch — she made the entire experience feel easy and put me completely at ease. I couldn’t have wished for a better solicitor to work with.”

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Gabriela Bennett

The advice I received was professional and it guided my advocacy regarding ending a plan that was outdated and no longer required for my son. I was able to articulate my points and presented the evidence in a professional manner. I have received a letter from the council that they are considering ending the plan as the outcome has been achieved.

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Salima Mawji

Antoinette Nasilele was a very professional , informative solicitor who answered my many questions about Divorce and a Clean Break Order promptly. At times I was upset but she spoke to me in a caring, supportive manner. I would highly recommend her and Waldron’s Solicitors.

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Antoinette Nasilele

Extremely disappointing experience with NBB Waldrons. I had used the firm previously, but following the handling of a recent commercial property purchase I will not be using them again. My concerns were not based on one isolated mistake. In my experience there were repeated communication issues, poor internal handover, missed lender requirements and a lack of clear ownership of the transaction. The lender’s solicitors originally sent their requirements to Waldrons in early July. After the solicitor handling the matter left the firm, correspondence later showed the replacement solicitor having to request key lender documents again because he had not received them. I also attended their office for independent legal advice connected with the finance. Despite bringing the requested identification, the required ID verification and certification was not completed. Waldrons later acknowledged this in writing and offered a 50% reduction in their fee. While I am not suggesting that this is a formal admission of professional negligence, I consider it a clear acknowledgment that the service had fallen short. After repeatedly chasing for progress and eventually making a formal complaint, Waldrons then decided to cease acting, leaving me having to transfer a live commercial property transaction to another firm. Their formal complaints process is still ongoing, and I am also taking independent advice regarding the handling of the matter. Based purely on my own experience, I found the overall standard of service unacceptable for a professional firm handling an important and time-sensitive commercial transaction. I have retained the email correspondence supporting the events described above.

Five-star service from NBB Waldrons Solicitors in Dudley! ​A huge thank you to Amanda for her outstanding work. She was extremely professional, meticulous with every detail, and brought a wonderfully calm, reassuring presence to the process. She kept everything clear and stress-free from start to finish. Highly recommended!

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Amanda Jenkins

My wife and I can’t thank Waldron’s enough for the service regarding our daughter’s clinical negligence compensation case. Adam Smith worked tirelessly on the case to get a very good compensation settlement. Thankyou Adam Esther and the team,We are eternally grateful.🙏

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Adam Smith

This was my first experience using a solicitor and the service I received from Adam Smith and Waldrons was way beyond all expectations. Adam displayed excellent professionalism, integrity and communication skills way beyond question. He was kind, honest and sincere, an enormous credit to his profession.

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Adam Smith

I would thoroughly recommend Waldrons for conveyancing, Sophie was greatcwith dealing with my sale and purchase. Efficient in responding to my queries and was very clear on her communication

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Sophie Parslow