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Russell & Russell Solicitors LLP

4.6 | 60 Reviews 60 Reviews | Commercial Property
2,015 Total Company Reviews info icon Commercial Property | info icon 2,015 Total Company Reviews Commercial Property | info icon 2,015 Total Company Reviews

21 Lee Lane, Horwich, Bolton, Lancashire, BL6 7BP

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21 Lee Lane, Horwich, Bolton, Lancashire, BL6 7BP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657322

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Russell & Russell Solicitors LLP |

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Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.6
Excellent
92%
Value for
Money
92%
Success
Rate
92%
Would
Recommend
Communication 4.6/5
Initial Impressions 4.5/5
Approachability 4.6/5
Documentation Accuracy 4.6/5
Legal Knowledge 4.6/5
Value for money 4.6/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

21 Lee Lane, Horwich, Bolton, Lancashire, BL6 7BP

Reviews

4.6 /5 60 Reviews
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Clients say

What clients say about Russell & Russell Solicitors LLP

Clients consistently praise the firm for conveyancing, remortgages, wills, probate, family matters and personal injury claims. Reviews highlight strong legal knowledge, attention to detail and the ability to spot and resolve issues quickly, keeping transactions and claims moving smoothly. Clients also value the firm’s clear communication, prompt responses, professionalism, approachability, patience and compassion. The team is often described as efficient, supportive, reassuring and easy to talk to, providing a personal service that reduces stress and inspires confidence.

Professional service
Highly efficient
Quick responses
Clear communication
Friendly staff
Approachable team
Knowledgeable advice
Smooth process
Kept informed
Supportive service

ReviewSolicitors Review List

Profile image of Abbas Sajan

Abbas Sajan

Housing & Property

Gulrez and team

We have completed several remortgages with Russell and Russell. Good communication and smooth process. Gulrez Khan and Callum in particular were very quick and efficient in getting them through. Will definitely be using again!

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Returning to Russell & Russell for several matters is a wonderful endorsement of the service provided. Gulrez and Callum will be pleased to know that their efficient approach helped everything progress smoothly. We look forward to assisting you again.

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Anonymous

Verified
Housing & Property

Estate house sale

It was a fast process and we were kept informed the whole way

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

We deeply appreciate your kind words and wish you every success moving forward!

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Anonymous

Verified
Housing & Property

Sale of property

Karen Woods and her team were excellent, always pleasant, efficient and kept me informed. I would certainly recommend Russell & Russell LLP

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for sharing such wonderful feedback! We're thrilled to hear how well Karen and her team looked after you throughout your property sale. We really appreciate your high recommendation and support!

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Andrew Simpson

Verified
Housing & Property

Conveyancing

Another faultless performance provided by our longstanding solicitors Russell & Russell. Thanks to Karen, Diane, Rachel and Charlotte (Smith) for their collective professionalism in ensuring our sale transaction was undertaken smoothly throughout. See you again next time!

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thanks for the fantastic review! It’s always a absolute pleasure working with returning clients, and Karen, Diane, Rachel, and Charlotte will be thrilled to hear their teamwork made this sale so smooth for you. Thank you for your ongoing loyalty to Russell & Russell, and we’ll see you again on the next one!

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Max Harris

Housing & Property

Remortgage

Louise is professional efficient and gets the done!. Thankyou Louise a smooth transaction!

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

We truly appreciate your kind words and your trust in our team, Max. Please don't hesitate to reach back out if you ever need any legal support in the future. All the best!

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Other Reviews

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Ad R

Housing & Property

A client

Recently had the pleasure of working with Gulrez Khan for my remortgage on behalf of Russell and Russell, and I couldn’t be more satisfied with the service I received. From start to finish, everything was handled with professionalism, efficiency, and clear communication. Gulrez was always approachable and took the time to explain each step of the process in a way that was easy to understand. Any questions I had were answered promptly, which made the whole experience feel smooth and stress-free.

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your feedback. We are pleased that Gulrez provided such a professional and efficient service for your remortgage. It is gratifying to hear that his approachable manner and clear communication made the process smooth and stress-free for you, and we will ensure your kind comments are shared with Gulrez and the team at Russell and Russell.

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Miguel

Housing & Property

Miguel

I Wasnt actually asked to write this review but have gone out my way to do it. R&R were apointed by a mortgage lender for their side of things. I had a look at their reviews and was worried about some saying slow service ect but I just wanted to say Ammarah was fantastic. Very reliable and good comunication and got everything sorted swiftly once I had explained we were looking to get it done asap to complete on another auction property. Thank you

Russell & Russell Solicitors LLP

Thank you for taking the time to leave this review, Miguel. We’re delighted to hear that Ammarah provided reliable, swift, and clear support, ensuring everything was handled efficiently for your property completion. Your kind words and recommendation mean a great deal, and we’ll be sure to pass them on. Kind regards, Russell & Russell Solicitors LLP

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Robbie

Robbie

A truly dismal experience. The service was consistently slow, reactive, and disorganised — exactly why conveyancing in this country has such a poor reputation. The original solicitor handling my sale frequently went on leave without notifying us, leaving us with no way to progress the transaction or even get basic updates. We were left in the dark repeatedly, and despite the file being with them for over six months, we faced more than a month of avoidable delays at the point of exchange. She eventually gave just two days' notice that she was leaving the firm entirely — and the transition to her replacement brought no improvement. The same delays, poor communication, and lack of urgency continued. Even after raising a complaint (which was partially upheld), nothing changed. I had to chase at every step and felt like I was pushing water uphill the whole way. It’s absolutely true — a solicitor can make or break a transaction. This firm very nearly broke mine. I chose them based on positive reviews, but in my experience, they were completely unfit for purpose. Avoid at all costs.

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Alok

Alok

DO NOT USE THESE GUYS! Reporting them to the SRA! My remortgage has been messed up by these guys 2 times and I am still chasing them endlessly to do their jobs! They are so inefficient, ChatGPT would do a better job than the kids that these guys employ! Behaviour by firms like this makes me realise that I won't shed a tear when most of these jobs are replaced by AI because humans like these are incapable of doing a simple task!

1
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Anna

Housing & Property

Anna

We had the pleasure of working with Janine Naylor, Claire Holding and Zoe Harryman's wider team throughout our sale and purchase. The process was particularly challenging due to the complex property chain and the strange requirements from various solicitors, especially with the looming stamp duty changes. Janine handled the very challenging buyers' solicitors' requirements with remarkable skill, negotiating the best approach on our behalf and ensuring everything proceeded smoothly. Janine was incredibly responsive, creative, and diligent in resolving issues that arose, providing us with all the information we needed to make informed decisions about the costs involved and what we should negotiate with the other parties. Her professionalism and commitment ensured that we completed just in time, and we’re so grateful for her efforts. We highly recommend her services and would not hesitate to work with her again. I am grateful to Zoe's team as they all ensured a proper management of our case in a challenging situation.

Russell & Russell Solicitors LLP

Thank you for your thoughtful feedback, Anna. We're so pleased to hear that Janine, Claire, Zoe, and the team were able to support you through such a challenging process. Your kind words about their professionalism and dedication mean a lot, and we're grateful for your recommendation.

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Reviews

4.7 /5 2015 Reviews
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Clients say

What clients say about Russell & Russell Solicitors LLP

Clients consistently praise the firm for conveyancing, remortgages, wills, probate, family matters and personal injury claims. Reviews highlight strong legal knowledge, attention to detail and the ability to spot and resolve issues quickly, keeping transactions and claims moving smoothly. Clients also value the firm’s clear communication, prompt responses, professionalism, approachability, patience and compassion. The team is often described as efficient, supportive, reassuring and easy to talk to, providing a personal service that reduces stress and inspires confidence.

Professional service
Highly efficient
Quick responses
Clear communication
Friendly staff
Approachable team
Knowledgeable advice
Smooth process
Kept informed
Supportive service

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Very helpful

My solicitor was very knowledgeable and answered all questions I had. Certainly made me feel more confident in my situation

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Anonymous

Verified
Housing & Property

Remortgage

Great professional, friendly first class service. Very efficient. Definitely would recommend. Thank you so much Misbah.

0
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raj leel

Verified

abbi jo greensiit

I write to express how impressed I have been dealing with abbi she is such a professional and efficient member of the company, very kind to speak with also to the point on time and getting the work done has been a real pleasure, I thank you so much honey even though speech is very posh. you are a true asset for your employer a real diamond thanks so much and I wish for you the best future, love and respect in a nice way take care.

from Russell & Russell Solicitors LLP

What a lovely message to receive. We are so pleased to hear that Abbi made such a positive impression through her professionalism, efficiency and friendly approach. Your kind words and personal thanks will mean a great deal to her, and we are very grateful for your thoughtful feedback and good wishes.

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Anonymous

Verified
Housing & Property

Highly recommend

We had a great experience with Casey throughout the purchase of our home. She helped everything progress smoothly and efficiently and was always quick to respond to any queries. We really appreciated her help and would definitely recommend her.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

It’s lovely to hear that Casey made your home purchase a smooth and straightforward experience. We’re glad she was always on hand to answer your questions and keep things moving efficiently. Thank you for your recommendation.

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Maria Hernandez

Verified
Housing & Property

Outstanding support throughout my purchase

I would like to thank Karen, Diane and Rachel at Russell & Russell for their excellent support throughout my property purchase. They were consistently professional, efficient and highly responsive, and dealt with every query promptly and thoroughly. Their attention to detail and efficiency made the entire process straightforward and well managed from start to finish. I was very impressed with their service and would highly recommend the team.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

We’re really pleased to hear that Karen, Diane and Rachel made your property purchase such a positive experience, Maria. It’s lovely to know that you felt well looked after throughout and that the team made the process easier for you. Thank you for recommending Russell & Russell.

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Other Reviews

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H Tr

A client

Solicitors for these kind of services often get not the best reviews. I feel this cause they deal with difficult situations I can say for certain that Russell and Russell were great for me. It helped me with a transfer of equity and remortgage and they were fantastic throughout even when various other parties were being totally useless. They rolled up their sleeves and continued to push the other parties to get the things we needed to get it sorted in time. A huge thank you to Vanisha & Oyindamola. Thank you both! I really appreciate it.

from Russell & Russell Solicitors LLP

Thanks so much for your lovely feedback. We’re really pleased that the team kept things moving and supported you throughout the process, especially when there were challenges along the way. We’re glad everything was resolved in time and really appreciate your kind words.

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Leanne White

Housing & Property

Leanne

Russell and Russell were fab throughout the purchase of our first home. Always had time for our questions and handled the transaction smoothly.

from Russell & Russell Solicitors LLP

Hi Leanne, we are delighted to hear that Russell and Russell made your first home purchase such a smooth experience. Thank you for your kind feedback.

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Kimberly Thomas

Housing & Property

Kimberly

Karen Wood and the team at Russell & Russell were absolutely brilliant throughout both my sale and purchase. They were professional, efficient and incredibly responsive, always keeping me updated and quickly chasing up any enquiries to keep everything moving. It’s rare to find a company these days where you can still pick up the phone and speak to a real human whenever you need to, and that personal touch made such a difference. Karen was approachable, supportive and genuinely cared about making the whole process as smooth and stress free as possible. I honestly couldn’t fault them and would 100% recommend Karen and the team at Russell & Russell to anyone looking for solicitors who combine professionalism with a genuinely personal service.

from Russell & Russell Solicitors LLP

Karen and the Russell & Russell team will be delighted to know that their responsiveness and personal approach gave you confidence throughout. Thank you for your strong recommendation, Kimberly.

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June Weall

Housing & Property

June

Firstly a massive thank you to Alex Korko and Charlotte at Russell and Russell. your help, knowledge, professionalism and especially your support, for which we will be forever grateful. Russell and Russell were recommended to us by Hills estate agent, We were wary of using an estate agents recommendation, but it turned out top be the best decision we made. Alex represented us in selling our property and buying our new home The selling part went very well but there were issues with the property we were buying, the sellers were not the best to deal with and there were also some other difficulties that had to be navigated. We can honestly say that without the help and support from Alex and Charlotte this could have turned out to be a nightmare. We felt like they had all the time in the world to talk through the issues and give us options when we thought there were none. Considering the time and effort they put in (over a good few months) we thought what they charged was very, very good. Pros, great service, very professional, brilliant people, absolutely superb value for money, Nothing was too much trouble, including phone calls to talk us through the processes or just answer what at times may have been simple/stupid questions. Cons, simply nothing. We very, very highly recommend Alex and his team at Russell and Russell. Pete and June

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Pete and June, for such a thoughtful and generous review. We are delighted that Alex, Charlotte and the team were able to guide you through the challenges of both transactions and provide reassurance when matters became more complicated. We sincerely appreciate your strong recommendation and kind words about the team.

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paul pritchard

paul

Great staff and happy to help

from Russell & Russell Solicitors LLP

Thank you for the fantastic review, Paul! We are delighted that you had such a positive experience with our team.

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