Jason T
Exceptional Personal Injury Support, Compassion, and Results Beyond Expectations
I initially contacted Ison Harrison Solicitors after being injured in a hit-and-run incident, and my case was referred to Kelly. Although she was unable to formally represent me at that stage, she took the time to provide detailed and comprehensive guidance, both over the phone and in writing. She advised me to proceed through the Official Claim Portal due to recent legal changes, ensuring I understood the process clearly from the outset. After progressing my claim independently and attending several medical appointments, all communication from the defendant ceased. Given Kelly’s earlier professionalism and the confidence she inspired, I returned to her for further assistance. At that point, she was able to take on my case as it met the criteria to proceed outside of the portal. From then on, Kelly’s dedication and expertise were exceptional. She worked tirelessly on my behalf and ultimately secured a settlement offer that was approximately three times higher than I had anticipated - even after fees. Throughout the process, she maintained regular communication and demonstrated unwavering professionalism. Importantly, Kelly approached my case with genuine compassion and understanding. She recognised that the impact of the incident was not purely financial, but also deeply personal and emotional. Her empathy and thoughtful approach made a difficult experience far more manageable. I would highly recommend Kelly and her firm to anyone who finds themselves in the unfortunate position of needing a personal injury solicitor.
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