Anonymous
This review was submitted by a verified client of Atkins Dellow LLP.
Poor service
I tried two branches of Atkins Dellow and had the same bad experience both.
Solicitors tagged in
this review
Karen Bradshaw-Taylor
We were sorry to hear that you were not satisfied with the service you received. We take all feedback seriously and have looked into this. We note that we contacted you straight away to arrange an appointment which you then had to rearrange. We followed up quickly after the appointment (and chased to keep momentum going) but can see that a subsequent email you sent was not picked up straight away causing a delay for which we apologise. As soon as we realised this we emailed you to (apologise and) confirm we’d made the requested changes to your draft Will with a view to finalising your Will ready for signature. After you emailed to let us know you had instructed another firm of solicitors we arranged for your payment on account to be returned and made no charge for the work carried out. We hope you have been able to finalise your Will.