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322 Total Company Reviews
Exit Arrangements
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322 Total Company Reviews
The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ
Accepting new clients
The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 643191
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In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
Hay & Kilner LLP are accredited by
We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. For your business, you and yours.
The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Hay & Kilner LLP are accredited by
We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. For your business, you and yours.
The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 08:30–18:00 |
| Tuesday | 08:30–18:00 |
| Wednesday | 08:30–18:00 |
| Thursday | 08:30–18:00 |
| Friday | 08:30–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ
What clients say about Hay & Kilner LLP
Clients praise the firm for strong family, wills, probate, property and power-of-attorney expertise, with knowledgeable, efficient and responsive legal guidance. Reviews highlight clear, practical explanations of complex issues, strategic preparation and successful outcomes. Valued soft skills include compassion, patience, calmness, approachability and excellent communication—keeping clients informed by phone, email and face-to-face where needed. Clients also note professionalism, reliability, attention to detail, going above and beyond in urgent cases, and a friendly, reassuring manner that makes difficult matters more manageable.
This review was submitted by a verified client of Hay & Kilner LLP.
Fantastic experience with Inna, clear and considered advice in a friendly and approachable manner
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This review was submitted by a verified client of Hay & Kilner LLP.
Professional and efficient, and would recommend.
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This review was submitted by a verified client of Hay & Kilner LLP.
Pleasure to deal with
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Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
Never put a foot wrong did everything she could to help, always quick to pass me new infomation and kept me in the loop throughout. Simply an amazing person who cares about what she does and gets the job done.
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Thanks so much for leaving Kerry such positive feedback. Really glad she was such a support and help. We have passed on your comments.
This review was submitted by a verified client of Hay & Kilner LLP.
I was delighted with the service and advice provided by Fiona. Fiona was extremely knowledgeable, professional, friendly and efficient. She provided me with direction and a clear route forward and left me feeling reassured. Fiona's communication was excellent and she explained everything to me very clearly. I am extremely happy with the service provided by Fiona and will certainly use her again, if I ever need to. I would highly recommend Fiona to others.
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Had a case with them and just felt like all they did was drag stuff on for months and waste my time. They kept delaying it because the person handling the case was on maternity leave (which is fair enough). Then after they got back they kept putting it off even though the case was time sensitive. They asked me to gather some information on the case that just didn’t exist. When I tried to question why they need it even the didn’t know. It was always me sending emails to get the case moving then after 6 weeks another person just randomly replied saying the last person has now moved teams. It felt like the first person dealing with it knew they were moving teams and didn’t care what happened with the case. Then the second person who took over the case had no idea about it and kept asking me to get the information that didn’t exist. When I questioned it more they basically told me they can’t help me anymore. Wasted 9 weeks of my time on a case that is approaching statutory of limitations.
We are so sorry that you feel like you weren't helped and supported. Please email info@hay-kilner.co.uk (FAO Michelle McBride) and we will look into this further for you.
Top service, top assistance, top team. I cannot express how grateful I am to Claire, Lynn, James and the rest of the team for helping me through my severance. Thank you!!
Hi Sophie, thank you so much for that feedback, we will be sure to pass it on to the team!
A quick and excellent understanding of the initial dispute, with open and honest advice provided throughout the course of the dispute, resulting in a successful outcome.
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I had to provide trainees with huge amounts of documentation and still couldn't get anywhere. The selling of my commercial property eventually didn't proceed, the other party was tired of waiting for these individuals to get their act together. Furthermore, after failing they threatened me with law cases if I didn't pay the wages. Please do not use.
What clients say about Hay & Kilner LLP
Clients praise the firm for strong family, wills, probate, property and power-of-attorney expertise, with knowledgeable, efficient and responsive legal guidance. Reviews highlight clear, practical explanations of complex issues, strategic preparation and successful outcomes. Valued soft skills include compassion, patience, calmness, approachability and excellent communication—keeping clients informed by phone, email and face-to-face where needed. Clients also note professionalism, reliability, attention to detail, going above and beyond in urgent cases, and a friendly, reassuring manner that makes difficult matters more manageable.
This review was submitted by a verified client of Hay & Kilner LLP.
From start to finish, I could have not been more impressed with the service Fiona has provided! She had been a total ‘STAR’ and has supported me right through the process of my divorce! She is professional, compassionate and easy to communicate with! I would highly recommend her and her services! Thank you for everything!!!!
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This review was submitted by a verified client of Hay & Kilner LLP.
We were extremely impressed with the service from Tom Bridge - excellent communication skills, efficient from start to finish and nothing was too much trouble. We've used H&K on two occasions and would not hesitate to recommend them to others and use them again ourselves. Superb!
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This review was submitted by a verified client of Hay & Kilner LLP.
I was extremely fortunate to have been represented by Kayleigh Bell of Hay and Kilner LLP. Kayleigh is exceptionally talented, thorough and has the ability to clearly and effectively explain complicated legal issues in clear, understandable language. She is highly responsive, an excellent communicator and has made a difficult situation much easier to deal with. I can't recommend Kayleigh highly enough.
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This review was submitted by a verified client of Hay & Kilner LLP.
Updating my Will - great value for money, timely responses and smooth process.
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Claire has been tremendous explaining everything slowly so that my husband could understand the procedure of power-of-attorney she didn’t rush things. She just explained things very simply to him.
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Had a case with them and just felt like all they did was drag stuff on for months and waste my time. They kept delaying it because the person handling the case was on maternity leave (which is fair enough). Then after they got back they kept putting it off even though the case was time sensitive. They asked me to gather some information on the case that just didn’t exist. When I tried to question why they need it even the didn’t know. It was always me sending emails to get the case moving then after 6 weeks another person just randomly replied saying the last person has now moved teams. It felt like the first person dealing with it knew they were moving teams and didn’t care what happened with the case. Then the second person who took over the case had no idea about it and kept asking me to get the information that didn’t exist. When I questioned it more they basically told me they can’t help me anymore. Wasted 9 weeks of my time on a case that is approaching statutory of limitations.
We are so sorry that you feel like you weren't helped and supported. Please email info@hay-kilner.co.uk (FAO Michelle McBride) and we will look into this further for you.
I used the firm to purchase a house and was not disappointed. This, however, was not my first time dealing with Hay & Kilner for various purchases of houses and land (not myself, but relatives). Communication was amiss in some cases, but certainly has improved drastically for myself this time around. My primary contact in the firm was Scott Oliver - Paralegal, he has always been very diligent and prompt answering any queries I had and offered reliable advice.
Thanks for taking the time to leave us a review Sergiy. We are so glad that Scott was such a help and have passed on your kind words.
I got a new will drafted and went smoothly from start to finish. I was dealt with by Emma Pringle who was a pleasure to deal with.
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Thanks for much for taking the time to leave such positive feedback Billy and so glad we could be such a help, we have passed onto Emma.
Thoroughly professional, friendly and approachable staff. Everything was explained clearly, questions answered, queries clarified. It was our first meeting at their new premises and the only issue for us was finding convenient parking!!
Thanks for taking the time to leave such a positive review Richard, it would be great to know who you are dealing with so we can pass on your kind comments. Really sorry the parking wasn't straightforward!
Responsive, professional, pragmatic and good value for money!!
Thanks so much for taking the time to leave such a positive review Steve. It would be great if you could let us know who/which team you worked with, so we can pass on your comments.
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