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Hay & Kilner LLP

4.8 | 96 Reviews 96 Reviews | Implacable Hostility
322 Total Company Reviews info icon Implacable Hostility | info icon 322 Total Company Reviews Implacable Hostility | info icon 322 Total Company Reviews

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Accepting new clients

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 643191

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Hay & Kilner LLP |

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Hay & Kilner LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
93%
Value for
Money
94%
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Hay & Kilner LLP are accredited by

Children Law accreditation awarded to Hay & Kilner LLP
Criminal Litigation accreditation awarded to Hay & Kilner LLP
Clinical Negligence accreditation awarded to Hay & Kilner LLP

Description

We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. For your business, you and yours.

Rankings by area of expertise

The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Hay & Kilner LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Hay & Kilner LLP are accredited by

Children Law accreditation awarded to Hay & Kilner LLP
Criminal Litigation accreditation awarded to Hay & Kilner LLP
Clinical Negligence accreditation awarded to Hay & Kilner LLP

Description

We pride ourselves on being approachable, down-to-earth and open-minded, with our team of experienced advisors providing a comprehensive service across an extensive range of practice areas. For your business, you and yours.

Rankings by area of expertise

The rankings below show the areas of expertise that Hay & Kilner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Hay & Kilner LLP

Meet the team of Hay & Kilner LLP

Contact & Locations - Hay & Kilner LLP

Opening hours

Monday 08:30–18:00
Tuesday 08:30–18:00
Wednesday 08:30–18:00
Thursday 08:30–18:00
Friday 08:30–17:30
Saturday (Closed)
Sunday (Closed)

The Lumen, St. James’ Boulevard, Newcastle Helix, Newcastle upon Tyne, Tyne and Wear, NE4 5BZ

Reviews

4.8 /5 96 Reviews
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Clients say

What clients say about Hay & Kilner LLP

Clients praise the firm for strong family, wills, probate, property and power-of-attorney expertise, with knowledgeable, efficient and responsive legal guidance. Reviews highlight clear, practical explanations of complex issues, strategic preparation and successful outcomes. Valued soft skills include compassion, patience, calmness, approachability and excellent communication—keeping clients informed by phone, email and face-to-face where needed. Clients also note professionalism, reliability, attention to detail, going above and beyond in urgent cases, and a friendly, reassuring manner that makes difficult matters more manageable.

Professional
Knowledgeable
Excellent communication
Compassionate
Responsive
Efficient
Friendly
Approachable
Thorough preparation
Went above

ReviewSolicitors Review List

Profile image of Amy Crozier

Amy Crozier

Verified
Family Law

Matrimonial Matter

From start to finish, I could have not been more impressed with the service Fiona has provided! She had been a total ‘STAR’ and has supported me right through the process of my divorce! She is professional, compassionate and easy to communicate with! I would highly recommend her and her services! Thank you for everything!!!!

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Peter Hall

Verified
Family Law

Absolutely first class service

I was extremely fortunate to have been represented by Kayleigh Bell of Hay and Kilner LLP. Kayleigh is exceptionally talented, thorough and has the ability to clearly and effectively explain complicated legal issues in clear, understandable language. She is highly responsive, an excellent communicator and has made a difficult situation much easier to deal with. I can't recommend Kayleigh highly enough.

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anonymous

Family Law

Excellent service

Claire has been tremendous explaining everything slowly so that my husband could understand the procedure of power-of-attorney she didn’t rush things. She just explained things very simply to him.

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anonymous

Thank you

Kayleigh Bell provided exceptional support throughout what was an incredibly long, stressful and emotionally challenging family court case. From the outset, she took the time to understand every aspect of the matter, including serious allegations made against me, the fact-finding process, disputes regarding contact arrangements, educational and healthcare issues, and securing my son’s dual nationality passport. Her advice was always clear, measured and strategic. She was meticulous in her preparation, highly professional at all times, and gave me confidence throughout one of the most difficult periods of my life. Thanks to her hard work and dedication, the court made a shared care order, formally recognising the important role I play in my son’s life and ensuring that he will continue to benefit from a meaningful relationship with both of his parents. After nearly two years of litigation and numerous allegations, this outcome has finally brought stability and normality for both me and my son. I cannot recommend Kayleigh highly enough. Her professionalism, calm approach and unwavering support were instrumental in achieving this life-changing result.

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anonymous

Family Law

Reliable and honest

Thank you, Kate for your help with such a difficult situation very much appreciated your honesty and value your guidance.

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Other Reviews

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Sheila

Family Law

Sheila

The help that Hay & Kilmer gave to us when we were fighting a Court case was absolutely invaluable., in particular I would like to give thanks to Louisa Beresford, who guided us through what was a very difficult time. Her commitment and integrity were absolutely second to none! We won the case hands down but we could not have done it with her legal expertise and guidance. I can unreservedly recommend this Firm!!

A representative from Hay & Kilner LLP responded to this review

Thanks so much for leaving such positive feedback Sheila, we are so glad Louisa was such a help and have passed on your comments.

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Daniel

Clinical Negligence

Daniel

Excellent. I felt completely supported by the team. They work very hard for the client. My settlement was life changing.

A representative from Hay & Kilner LLP responded to this review

Thanks so much for taking to time to leave us a review Daniel, and so glad that we were able to offer the support you needed and get you the settlement you deserved.

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Jennifer

Family Law

Jennifer

Very helpful and understanding. Louisa helped the process go as smoothly as possible and was there for a chat also when I needed it

A representative from Hay & Kilner LLP responded to this review

So glad that Louisa was able to help Jennifer, thanks so much for leaving the review. We will pass on your kind comments, and don't hesitate to get back in touch if we can assist further.

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Ian

Family Law

Ian

H&K dealt with my divorce, which was long drawn out and unpleasant, in an extremely competent, reassuring and professional manner, and charged reasonable prices. Highly recommended

A representative from Hay & Kilner LLP responded to this review

So glad we were able to help and support during a difficult time Ian and thanks so much for finding the time to leave us such a positive review. Please let us know who you dealt with and we will ensure to pass on your comments.

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Matthew

Family Law

Matthew

I was recommended Hay & Kilner by a friend of mine when I had divorce matter's I needed advising on. They responded swiftly and arranged a meeting with me where there advice was invaluable in a caring and professional way in regards to the matter. I would recommend Hay & Kilner to others with no hesitation

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Reviews

4.8 /5 322 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Hay & Kilner LLP

Clients praise the firm for strong family, wills, probate, property and power-of-attorney expertise, with knowledgeable, efficient and responsive legal guidance. Reviews highlight clear, practical explanations of complex issues, strategic preparation and successful outcomes. Valued soft skills include compassion, patience, calmness, approachability and excellent communication—keeping clients informed by phone, email and face-to-face where needed. Clients also note professionalism, reliability, attention to detail, going above and beyond in urgent cases, and a friendly, reassuring manner that makes difficult matters more manageable.

Professional
Knowledgeable
Excellent communication
Compassionate
Responsive
Efficient
Friendly
Approachable
Thorough preparation
Went above

ReviewSolicitors Review List

Profile image of Amy Crozier

Amy Crozier

Verified
Family Law

Matrimonial Matter

From start to finish, I could have not been more impressed with the service Fiona has provided! She had been a total ‘STAR’ and has supported me right through the process of my divorce! She is professional, compassionate and easy to communicate with! I would highly recommend her and her services! Thank you for everything!!!!

Solicitors tagged in
this review

0
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Molly Roberts & Alex Cardall

Verified
Wills, Trusts & Probate

Excellent experience from start to finish

We were extremely impressed with the service from Tom Bridge - excellent communication skills, efficient from start to finish and nothing was too much trouble. We've used H&K on two occasions and would not hesitate to recommend them to others and use them again ourselves. Superb!

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Peter Hall

Verified
Family Law

Absolutely first class service

I was extremely fortunate to have been represented by Kayleigh Bell of Hay and Kilner LLP. Kayleigh is exceptionally talented, thorough and has the ability to clearly and effectively explain complicated legal issues in clear, understandable language. She is highly responsive, an excellent communicator and has made a difficult situation much easier to deal with. I can't recommend Kayleigh highly enough.

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0
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anonymous

Verified

Updating my Will

Updating my Will - great value for money, timely responses and smooth process.

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anonymous

Family Law

Excellent service

Claire has been tremendous explaining everything slowly so that my husband could understand the procedure of power-of-attorney she didn’t rush things. She just explained things very simply to him.

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this review

0
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Other Reviews

Profile image of A N (pixxo)

A N (pixxo)

A client

Had a case with them and just felt like all they did was drag stuff on for months and waste my time. They kept delaying it because the person handling the case was on maternity leave (which is fair enough). Then after they got back they kept putting it off even though the case was time sensitive. They asked me to gather some information on the case that just didn’t exist. When I tried to question why they need it even the didn’t know. It was always me sending emails to get the case moving then after 6 weeks another person just randomly replied saying the last person has now moved teams. It felt like the first person dealing with it knew they were moving teams and didn’t care what happened with the case. Then the second person who took over the case had no idea about it and kept asking me to get the information that didn’t exist. When I questioned it more they basically told me they can’t help me anymore. Wasted 9 weeks of my time on a case that is approaching statutory of limitations.

We are so sorry that you feel like you weren't helped and supported. Please email info@hay-kilner.co.uk (FAO Michelle McBride) and we will look into this further for you.

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Sergiy

Sergiy

I used the firm to purchase a house and was not disappointed. This, however, was not my first time dealing with Hay & Kilner for various purchases of houses and land (not myself, but relatives). Communication was amiss in some cases, but certainly has improved drastically for myself this time around. My primary contact in the firm was Scott Oliver - Paralegal, he has always been very diligent and prompt answering any queries I had and offered reliable advice.

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave us a review Sergiy. We are so glad that Scott was such a help and have passed on your kind words.

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Billy

Wills, Trusts & Probate

Billy

I got a new will drafted and went smoothly from start to finish. I was dealt with by Emma Pringle who was a pleasure to deal with.

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A representative from Hay & Kilner LLP responded to this review

Thanks for much for taking the time to leave such positive feedback Billy and so glad we could be such a help, we have passed onto Emma.

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Richard

Richard

Thoroughly professional, friendly and approachable staff. Everything was explained clearly, questions answered, queries clarified. It was our first meeting at their new premises and the only issue for us was finding convenient parking!!

A representative from Hay & Kilner LLP responded to this review

Thanks for taking the time to leave such a positive review Richard, it would be great to know who you are dealing with so we can pass on your kind comments. Really sorry the parking wasn't straightforward!

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steve

steve

Responsive, professional, pragmatic and good value for money!!

A representative from Hay & Kilner LLP responded to this review

Thanks so much for taking the time to leave such a positive review Steve. It would be great if you could let us know who/which team you worked with, so we can pass on your comments.

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