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Ison Harrison Limited

5.0 | 118 Reviews 118 Reviews | Personal Injury
4,081 Total Company Reviews info icon Personal Injury | info icon 4,081 Total Company Reviews Personal Injury | info icon 4,081 Total Company Reviews

17 Market Street, Otley, West Yorkshire, LS21 3AF

Accepting new clients

17 Market Street, Otley, West Yorkshire, LS21 3AF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 647487

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Ison Harrison Limited |

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Ison Harrison Limited Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Ison Harrison Limited are accredited by

Family Law Advanced accreditation awarded to Ison Harrison Limited
Immigration Law Advanced accreditation awarded to Ison Harrison Limited
Criminal Litigation accreditation awarded to Ison Harrison Limited

Description

We’ve all got a story of where we have come from, who we are and what makes us tick. This is ours. Over the past 45 years the firm has grown from a one man band to what is now a large regional law firm employing over 230 staff across 17 offices throughout Yorkshire. We offer the broadest suite of legal services in the region and are very much embedded in the communities in which we have offices. Whilst some of the growth has been facilitated through acquiring other smaller firms, most has been organic as a consequence of clients recommending us or returning for additional services.

Rankings by area of expertise

The rankings below show the areas of expertise that Ison Harrison Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Ison Harrison Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Ison Harrison Limited are accredited by

Family Law Advanced accreditation awarded to Ison Harrison Limited
Immigration Law Advanced accreditation awarded to Ison Harrison Limited
Criminal Litigation accreditation awarded to Ison Harrison Limited

Description

We’ve all got a story of where we have come from, who we are and what makes us tick. This is ours. Over the past 45 years the firm has grown from a one man band to what is now a large regional law firm employing over 230 staff across 17 offices throughout Yorkshire. We offer the broadest suite of legal services in the region and are very much embedded in the communities in which we have offices. Whilst some of the growth has been facilitated through acquiring other smaller firms, most has been organic as a consequence of clients recommending us or returning for additional services.

Rankings by area of expertise

The rankings below show the areas of expertise that Ison Harrison Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Ison Harrison Limited

Meet the team of Ison Harrison Limited

Contact & Locations - Ison Harrison Limited

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

17 Market Street, Otley, West Yorkshire, LS21 3AF

Reviews

5.0 /5 118 Reviews
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Clients say

What clients say about Ison Harrison Limited

Clients praise the firm for expertise across conveyancing, house sales and purchases, remortgages, wills and probate, personal injury, immigration, clinical negligence and commercial property matters. Reviews highlight efficient handling, strong legal knowledge and clear guidance throughout often complex processes. Client-valued soft skills include responsiveness, patience, friendliness, professionalism and a genuinely supportive approach. Many note proactive communication, regular updates, prompt replies and the ability to make stressful matters feel smooth, straightforward and reassuring, with a clear focus on clients’ best interests.

Helpful staff
Clear communication
Quick responses
Professional service
Efficient handling
Friendly team
Smooth process
Kept updated
Knowledgeable advice
Patient support

ReviewSolicitors Review List

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anonymous

Personal injuries claim- RTA

I cannot recommend Ison Harrison highly enough. They have been incredibly caring, understanding and supportive throughout my claim, making what could have been a very difficult process feel much smoother and more manageable. A special thank you to my solicitor, Simon Helliwell, who has been absolutely amazing. He has always listened to me, explained everything clearly and handled my claim with genuine compassion. I have never felt rushed or pressured, and he has always been mindful of the impact the process could have on me. I am extremely grateful for Simon and the whole Ison Harrison team. Their professionalism, kindness and understanding have made such a huge difference, and I would wholeheartedly recommend them.

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Matthew C

Personal injury claim - RTC

I would highly recommend Simon Helliwell. After I was run over on a zebra crossing by an elderly driver, suffering serious shoulder injuries, Simon took the time to fully understand what had happened and explained the legal process clearly from the outset. Throughout my claim, Simon was always quick to respond to emails and messages, keeping me updated and answering any questions promptly. His communication was excellent and I always felt informed about the progress of my case. Most importantly, Simon worked hard to negotiate the best possible outcome for my claim. I always felt he had my best interests at heart, and his professionalism, knowledge and dedication gave me confidence throughout what was a difficult experience. I wouldn’t hesitate to recommend Simon to anyone looking for a knowledgeable, approachable and committed solicitor. Thank you again for all your support and for achieving such a positive outcome.

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Roderick Page

Compensation claim

I made a claim through Ison Harrison for injuries incurred as a result of pedestrian road collision on a no win/no fee basis. Tracey Stringer dealt with my case and was efficient and helpful throughout the process, even paying a home visit on one occasion. She calculated her fees very fairly and honourably ensuring I received 90% rather than 75% of the award. Should I need legal assistance in the future I would happily use the services of Ison Harrison and particularly rely on the advice of Tracey Stringer.

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Anonymous

Verified

Best by a country mile

I had a dog attack some time back and was introduced to Ison Harrison Ltd. Throughout the period when they managed my case, they communicated so well , even at times out of hours which was good of them. With the actual case, they made sure the right compensation was awarded to me. Elizabeth and the Team, Thanks

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Carrin

Personal Injury

Excellent

Simon engaged with me early in the process. He checked understanding throughout to give me comfort he ‘got it’. Whilst we didn’t get to court, I’m sure due to Simon’s litigation, he is absolutely the advocate you would want; tenacious and firm!

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Other Reviews

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Matthew Clough

Matthew

I would highly recommend Simon Helliwell. After I was run over on a zebra crossing by an elderly driver, suffering serious shoulder injuries, Simon took the time to fully understand what had happened and explained the legal process clearly from the outset. Throughout my claim, Simon was always quick to respond to emails and messages, keeping me updated and answering any questions promptly. His communication was excellent and I always felt informed about the progress of my case. Most importantly, Simon worked hard to negotiate the best possible outcome for my claim. I always felt he had my best interests at heart, and his professionalism, knowledge and dedication gave me confidence throughout what was a difficult experience. I wouldn’t hesitate to recommend Simon to anyone looking for a knowledgeable, approachable and committed solicitor. Thank you again for all your support and for achieving such a positive outcome.

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Sean Murray

Sean

Sophie Kendall from their Middlesbrough branch was handling my personal injuries claim with CICA. It was not straightforward as CICA took about 18 months to finally settle it and tried to even say that I was not eligible for a payout. However throughout the whole process Sophie remained very professional and helpful and kept me updated whenever CICA gave her an update. Happy with the service provided by Ison Harrison and Sophie but not by CICA.

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peter christensen

peter

Personal Injury Claim with Mr Roberts who has been very thorough in his approach of my claim keeping me informed and answering any questions that I had. His advice has been first class and he has achieved what he said he would. Thank you to all the back room staff that kept me informed along the way and thank you Ison Harrison for taking my case Peter Christensen

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Natalie Gorton

Natalie

My husband used Simon after he was seriously injured at work. From the very beginning, Simon was professional, approachable and always clear with his advice. He kept us updated throughout the process and responded promptly to any questions we had. His knowledge and guidance gave us confidence during a very difficult time, and his hard work ultimately helped us achieve a successful outcome. We are extremely grateful for his support and would highly recommend Simon to anyone seeking legal representation.

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Mark Slack

Mark

First class service from Graham and the team. Excellent communication at every stage and provided sound advice throughout my personal injury claim.

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Reviews

4.7 /5 4081 Reviews
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Star rating
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Clients say

What clients say about Ison Harrison Limited

Clients praise the firm for expertise across conveyancing, house sales and purchases, remortgages, wills and probate, personal injury, immigration, clinical negligence and commercial property matters. Reviews highlight efficient handling, strong legal knowledge and clear guidance throughout often complex processes. Client-valued soft skills include responsiveness, patience, friendliness, professionalism and a genuinely supportive approach. Many note proactive communication, regular updates, prompt replies and the ability to make stressful matters feel smooth, straightforward and reassuring, with a clear focus on clients’ best interests.

Helpful staff
Clear communication
Quick responses
Professional service
Efficient handling
Friendly team
Smooth process
Kept updated
Knowledgeable advice
Patient support

ReviewSolicitors Review List

Profile image of Artur Hussan

Artur Hussan

Disappointing Service and Poor Communication Despite High Fees

Unfortunately, my experience with this firm was disappointing. Although the work was eventually completed, the overall level of service did not match what I would expect from a professional solicitor, especially considering the fees charged. Communication was one of the biggest problems. Calls were often not returned, emails did not appear to be read properly, and I regularly felt that I had to chase for updates. There were also repeated mistakes that could have been avoided with better attention to detail. At times, the attitude I experienced gave me the impression that there was very little interest in providing good customer service or making the client feel valued. To be fair, the required work did ultimately get done, but the process was unnecessarily frustrating and stressful. Based on my experience, I would not recommend this firm or the persone maybe who delt with me at the time and I do not feel the service provided represented good value for money. Can't even put the professional in review as can't type the name there as its not an option

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Henry O

Verified

A successful end

It’s really indescribable to say the least how helpful Ison solicitors helped myself and my family. I’m profoundly grateful.

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Steve Dungworth

Verified
Housing & Property

Great Service

I would particularly like to thank and recognise Louise B. She was extremely efficient, accessible and patient throughout the process, which made a potentially the sale much easier to manage.

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Robert Webb

Wills, Trusts & Probate

Great service from lovely people

Having used Sarah Zahid at Ison Harrison for my will this was the natural choice for my mum’s probate. They helped me navigate some difficult history leading up to the matter and provided the professional guidance I was looking for. Everything was delivered with clarity and ease and importantly a professional and friendly manner from Sarah and also Lucy and the wider team. I have no complaints and the full experience exceeded my expectations greatly. Many thanks.

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Aid Mathers

Verified

Fantastic service throughout

Emma provided me with top quality information and care throughout my experience with her. She went through every detail to ensure I fully understood what was going on, and always made me feel at ease. Emma and Joanne Whitehead have helped me get to where I need to be to be able to buy my own dream house and put the past behind me. They always ensured I was in the loop and worked extremely hard to stay ahead of what was going on, making sure I was fully prepared every step of the way. I couldn’t recommend them enough. They’ve brought me a future worth looking forward to. Thank you so much guys!

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Other Reviews

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adam fox

adam

smooth process and very helpful throughout

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Simone Bhagat

Simone

We had a brilliant experience buying our first home, supported by Nefisa as our solicitor (Leeds City Centre branch). We managed to close in just under 11 weeks from initial viewing which was just amazing. Nefisa was super responsive and talked us through every step of the way (which can be a bit scary when unknown!). The whole process was so smooth - thank you so much Nefisa. We would 100% recommend Ison Harrison.

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M C

A client

Very efficient service given during my house sale. Would have preferred a few more unprompted updates, but otherwise all good. Ellie-Louise is extremely professional and a credit to the business.

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lynne carroll

lynne

Great conveyancing service from the whole team, Daniel Bethany and Karen. Kept informed at all stages, always friendly and personable on the phone and in the office. Third time I have used the team, excellent team!

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R. Lister

A client

This is a great organisation, they put the client first, and explain the process and requirements in an easy to understand way. Andrew was a big help, and he always kept me updated and answered my questions in a very supportive way. I would highly recommended them.

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