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Russell & Russell Solicitors LLP

4.5 | 68 Reviews 68 Reviews | Crime/ Criminal Defence
1,993 Total Company Reviews info icon Crime/ Criminal Defence | info icon 1,993 Total Company Reviews Crime/ Criminal Defence | info icon 1,993 Total Company Reviews

Belgrave Terrace, 10 Manchester Road, Bury, Lancashire, BL9 0EB

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Belgrave Terrace, 10 Manchester Road, Bury, Lancashire, BL9 0EB

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 657320

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Russell & Russell Solicitors LLP |

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Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.5
Excellent
90%
Value for
Money
85%
Success
Rate
93%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.5/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.6/5
Value for money 4.5/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
93%
Success
Rate
11% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Belgrave Terrace, 10 Manchester Road, Bury, Lancashire, BL9 0EB

Reviews

4.5 /5 68 Reviews
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Clients say

What clients say about Russell & Russell Solicitors LLP

The firm is highly regarded for conveyancing, including house sales and purchases, remortgages, Wills, Probate, Powers of Attorney, family matters and personal injury claims. Clients value its strong legal knowledge, attention to detail and ability to spot issues early, alongside efficient handling of transactions. Soft skills frequently praised include clear communication, responsiveness, patience, compassion and a calm, reassuring approach. The team is seen as approachable, supportive and professional, keeping clients updated and making often stressful matters feel smooth, straightforward and well managed.

Professional service
Efficient process
Excellent communication
Quick responses
Friendly team
Approachable staff
Clear explanations
Supportive guidance
Knowledgeable advice
Stress-free experience

ReviewSolicitors Review List

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Anonymous

Verified
Crime/ Criminal Defence

First time on police bail

The whole process was explained to me in detail. Staff have been very helpful.

from Russell & Russell Solicitors LLP

It's a tough situation to be in, but we are so glad we could make the process a little easier to digest. Take care!

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Anonymous

Verified
Crime/ Criminal Defence

My review

Would definitely recommend Russell & Russell.

from Russell & Russell Solicitors LLP

Thank you so much for taking the time to leave this review! Your enthusiastic endorsement and support mean the world to our team at Russell & Russell Solicitors.

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Anonymous

Verified
Crime/ Criminal Defence

Miss Sandra Tilling

I thought you was very understanding and very helpful and im glad you helped me at police station in Chester so thank you

from Russell & Russell Solicitors LLP

Thank you for your feedback. We are pleased to hear that you found the support provided to be understanding and helpful.

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Anonymous

Verified
Crime/ Criminal Defence

Needed more information on what to expect

I really appreciate that Stephen spent considerable time on our first phone call and then in person. Initially he suggested that I accept a ban, however, on meeting he said he felt that he had a better understanding of the situation. He told me that he would try to move the case together and that to expect the outcome and potential fees - all appreciated. This was a great start. However, the following aspects were disappointing, at no point was I made aware of what to expect in a court room. I realise that the solicitors do this every day but I don't and I was anxious. It would have been useful to have been informed. Secondly, and this was the thing that most disappointed me, on the day, I expected Stephen Coupe who had been dealing with my case. When I messaged on the morning to ask where do I meet, he told me his colleague was going to meet me. This made me quite nervous - plus, I was asked to meet them at 1.30pm to go through paperwork however, his colleague arrived at 1.55pm. Whilst he was pleasant and friendly - we didn't complete any paperwork, nor was I given any information on what to expect. Inside the court, I thought the solicitor was going to speak for me but I was expected to do most of the talking - it would have been good to know. The outcome was what we had hoped for which is good, however on leaving, I didn't expect the solicitor to swear in front of me. He apologised immediately but I did think it was unprofessional and I didn't understand why he felt it was appropriate. Overall, I was happy however, I do think as a firm you need to be more conscious of explaining the process to your clients.

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mick

Verified
Crime/ Criminal Defence

Very efficient and friendly service

I was given some good advice for my interview.

Russell & Russell Solicitors LLP

Dear Mick, Thank you for your feedback. We are delighted to hear that you were given good advice for your interview. Best regards, Russell & Russell Solicitors

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Other Reviews

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N

A client

These solicitors are the most disgraceful, unprofessional and incompetent people I’ve ever had to deal with in my life! The lack of communication and the disgusting attitudes from them on a constant basis will genuinely aggravate you more than your current situation! I’m being dead serious when I say this ! AVOID THESE PEOPLE AT ALL COSTS ! They do not fight your corner, they do not communicate with people that are involved including yourself or officers (if they are involved) and when you reach out to retrieve information about your case you get ignored for no reason or a nasty attitude back ! Now idea how they’re still in business and they’ve made my mental health much worse than it needed to be !

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Suei

Crime/ Criminal Defence

Suei

Can't thank Steve enough.

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Russell & Russell Solicitors LLP

Thank you for your kind words, Suei. We're so glad Steve could assist you.

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Ian

Crime/ Criminal Defence

Ian

Abigail come to see me at swinton police station yesterday about a charge of criminal damage she was very professional and polite and listened to me very carefully and helped me with the charge to make sure I said what only needed to be said in interview although she is a trainee solicitor this person knows what is what and I got off with pre charge bail also she will be coming back in February so I highly recommend her services not only a credit to her employers but a massive credit to anybody she helps well done abigail.

Russell & Russell Solicitors LLP

Thank you for your wonderful feedback, Ian. We're thrilled to hear that Abigail provided such professional and supportive service. Your recommendation means a lot, and we’re glad she could help with your case.

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Ahmed

Crime/ Criminal Defence

Ahmed

Last weekend i was detained by police on false allegations. Andy Costello my solicitor listened my case very carefully and and provided me with 2 to 3 options and even explained the outcomes of every single statement. I've listened his advice and with in few hours i was released with no action taken. Andy costello thank you so much for your help. You are an amazing lawyer and a very kind heart person. I will always remember you in my prayers. Thank you Kind regards Ghulam Murtaza

Russell & Russell Solicitors LLP

Thank you so much for your heartfelt message. I’m relieved and pleased to hear that Andy Costello was able to provide you with the support and guidance you needed during such a challenging time. It’s wonderful to know that his advice led to a favorable outcome and that you felt well-cared for throughout the process. We truly appreciate your kind words and the trust you placed in Andy. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out.

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Matt

Crime/ Criminal Defence

Matt

As always give 110% with my defence in court and would recommend them 100% did everything and more than could be asked for thank you for the help you gave

Russell & Russell Solicitors LLP

Thank you, Matt, for your outstanding feedback and recommendation. We’re pleased to hear that you were satisfied with the level of support and dedication provided. Your trust in our firm is greatly appreciated.

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Reviews

4.7 /5 1993 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Russell & Russell Solicitors LLP

The firm is highly regarded for conveyancing, including house sales and purchases, remortgages, Wills, Probate, Powers of Attorney, family matters and personal injury claims. Clients value its strong legal knowledge, attention to detail and ability to spot issues early, alongside efficient handling of transactions. Soft skills frequently praised include clear communication, responsiveness, patience, compassion and a calm, reassuring approach. The team is seen as approachable, supportive and professional, keeping clients updated and making often stressful matters feel smooth, straightforward and well managed.

Professional service
Efficient process
Excellent communication
Quick responses
Friendly team
Approachable staff
Clear explanations
Supportive guidance
Knowledgeable advice
Stress-free experience

ReviewSolicitors Review List

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Donald Bailey

Verified
Housing & Property

Russell and Russell

They acted for me in the sale of my old house and purchase of the new. Professional and courteous throughout

from Russell & Russell Solicitors LLP

We are grateful for your feedback, Donald, and pleased that our team made both transactions a positive experience. Thank you for choosing us to assist with such an important move.

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Dawn Rowland

Verified
Housing & Property

Excellent Conveyancing

Laura is professional, efficient and extremely prompt. She was instrumental in identifying an important potential legal problem with our lease, which enabled us to get it all legally sorted before purchase. Without her expertise we would have been taking on a higher risk lease. We are so grateful to you. Thank you Laura!

Solicitors tagged in
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from Russell & Russell Solicitors LLP

Thank you, Dawn. It is great to know that Laura’s guidance gave you greater confidence in your decision, and we will be sure to pass your appreciation on to her.

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Abbas Sajan

Housing & Property

Gulrez and team

We have completed several remortgages with Russell and Russell. Good communication and smooth process. Gulrez Khan and Callum in particular were very quick and efficient in getting them through. Will definitely be using again!

Legal experts tagged in
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from Russell & Russell Solicitors LLP

Returning to Russell & Russell for several matters is a wonderful endorsement of the service provided. Gulrez and Callum will be pleased to know that their efficient approach helped everything progress smoothly. We look forward to assisting you again.

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Catherine Smillie

Verified
Housing & Property

Sale of my father's bungalow

Karen and her team consisting of Diane and Rachel did an excellent job on the conveyancing of my father's bungalow. Given that we never lived at the property and the buyers were a little tricky, Karen, Diane and Rachel gave us professional and timely support throughout the conveyancing process. They were a pleasure to deal with, as they had been on the earlier sale of my mum's flat. Many thanks to Karen, Diane and Rachel.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Catherine, for your kind feedback and continued trust in Karen, Diane and Rachel. We are delighted that the team provided professional and dependable support throughout the sale, particularly given the circumstances. It is wonderful to know you have chosen to work with us again, and we greatly appreciate your kind words.

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Oscar gbetey

Verified
Housing & Property

Remortgate

I had a very positive experience with the solicitor who handled my remortgage. The whole process was handled professionally and efficiently from start to finish. They kept me informed throughout, explained everything clearly, and were always available to answer any questions I had. The communication was excellent, and they made what could have been a stressful process feel straightforward and hassle-free. I really appreciated their attention to detail and commitment to getting everything completed on time. I would highly recommend their services to anyone looking for a reliable, professional, and helpful solicitor for a remortgage. Excellent service from start to finish!

from Russell & Russell Solicitors LLP

We are delighted to hear that you found the service professional, efficient and reassuring throughout your remortgage, Oscar. Your kind recommendation is greatly appreciated.

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Other Reviews

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Kimberly Thomas

Housing & Property

Kimberly

Karen Wood and the team at Russell & Russell were absolutely brilliant throughout both my sale and purchase. They were professional, efficient and incredibly responsive, always keeping me updated and quickly chasing up any enquiries to keep everything moving. It’s rare to find a company these days where you can still pick up the phone and speak to a real human whenever you need to, and that personal touch made such a difference. Karen was approachable, supportive and genuinely cared about making the whole process as smooth and stress free as possible. I honestly couldn’t fault them and would 100% recommend Karen and the team at Russell & Russell to anyone looking for solicitors who combine professionalism with a genuinely personal service.

from Russell & Russell Solicitors LLP

Karen and the Russell & Russell team will be delighted to know that their responsiveness and personal approach gave you confidence throughout. Thank you for your strong recommendation, Kimberly.

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June Weall

Housing & Property

June

Firstly a massive thank you to Alex Korko and Charlotte at Russell and Russell. your help, knowledge, professionalism and especially your support, for which we will be forever grateful. Russell and Russell were recommended to us by Hills estate agent, We were wary of using an estate agents recommendation, but it turned out top be the best decision we made. Alex represented us in selling our property and buying our new home The selling part went very well but there were issues with the property we were buying, the sellers were not the best to deal with and there were also some other difficulties that had to be navigated. We can honestly say that without the help and support from Alex and Charlotte this could have turned out to be a nightmare. We felt like they had all the time in the world to talk through the issues and give us options when we thought there were none. Considering the time and effort they put in (over a good few months) we thought what they charged was very, very good. Pros, great service, very professional, brilliant people, absolutely superb value for money, Nothing was too much trouble, including phone calls to talk us through the processes or just answer what at times may have been simple/stupid questions. Cons, simply nothing. We very, very highly recommend Alex and his team at Russell and Russell. Pete and June

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you, Pete and June, for such a thoughtful and generous review. We are delighted that Alex, Charlotte and the team were able to guide you through the challenges of both transactions and provide reassurance when matters became more complicated. We sincerely appreciate your strong recommendation and kind words about the team.

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paul pritchard

paul

Great staff and happy to help

from Russell & Russell Solicitors LLP

Thank you for the fantastic review, Paul! We are delighted that you had such a positive experience with our team.

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Nigel Hurst

Nigel

Straight forward service. Easy to understand

from Russell & Russell Solicitors LLP

Thank you for your feedback! We are pleased to hear that you found our service straightforward and easy to understand.

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Danny Harwood

Danny

If you want to sell your house quickly don't go here 171 days and counting thank you Farim Khan since the 11th of November you have been working on this. Update another week gone by now 178 days and counting!!!!!

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Danny We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Conveyancing department. Regards, Russell and Russell

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