Geoff Whitfield
This review was submitted by a verified client of Ringrose Law.
Conveyancing purchase 49 High Street, NG23 6QA
My main observation was the apparent lack of understanding when verifying the provenance of funds. The key word in POCA is "suspicion". Once suspicion has been allayed, the search is over. I did work for the United Nations on this very issue so I do know the subject matter. I supplied evidence of this. If I could not verify every last penny after 44 years work, I would say that is normal. I would be far more suspicious in the regulated sector if the subject could! Discretion and judgement are tools needed here and this seemed to be misunderstood/ absent. I think this is a training issue and not the fault of the employee.
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A representative from Ringrose Law responded to this review
Thank you for taking the time to share your feedback, Geoff. We appreciate your comments and are pleased to hear you recognised the efforts of our team. We also value your observations regarding the verification process, as feedback like this helps us continually review and improve the service we provide. Thank you again for taking the time to leave a review.