Jane Weston
Personal injury claim
Paige Watson was first class helping me through this process after a car accident that was not my fault. She was professional and kept me informed throughout the process in a language I could understand..thank you
Harper Macleod LLP
Personal Injury
|
1,031 Total Company Reviews
Personal Injury
|
1,031 Total Company Reviews
Phoenix House, 1 Wards Road, Elgin, Morayshire, IV30 1QL
Accepting new clients
Phoenix House, 1 Wards Road, Elgin, Morayshire, IV30 1QL
Regulated by:
The Law Society of Scotland
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Harper Macleod LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
14%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
Success
Rate
Rate
Satisfied with outcome
16%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
Recommend
Recommend
Would recommend to friends and family
17%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.9/5
Initial Impressions
4.9/5
Approachability
4.9/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.9/5
Value for money
4.8/5
Accreditations
Harper Macleod LLP are accredited by
Description
Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.
Rankings by area of expertise
The rankings below show the areas of expertise that Harper Macleod LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Harper Macleod LLP Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
11%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
11% above
national average
Success
Rate
Rate
Satisfied with outcome
12%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
12% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
14%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
14% above
national average
Communication
4.7/5
Initial Impressions
4.7/5
Approachability
4.7/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.7/5
Value for money
4.7/5
Accreditations
Harper Macleod LLP are accredited by
Description
Harper Macleod is a leading independent Scottish law firm with offices in Glasgow, Edinburgh, Inverness, Lerwick and Thurso, offering a full range of commercial and personal legal services across Scotland, the UK and further afield. At Harper Macleod, it's all about you, not us. We put your needs at the heart of everything we do. We believe that your success determines our success and because no two clients are the same to us, we'll work harder than anyone else to understand your needs and objectives. You need problem solvers and advisers, not just lawyers.
Rankings by area of expertise
The rankings below show the areas of expertise that Harper Macleod LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Housing & Property
1 / 6
Personal Injury
1 / 9
Commercial Property
1 / 5
Wills, Trusts & Probate
1 / 4
Family Law
1 / 3
Land Law
1 / 15
Employment
1 / 32
Insurance Law
1 / 10
Dispute Resolution
1 / 2
Immigration
1 / 21
Company & Commercial
1 / 2
Immigration Law
1 / 22
Money & Tax
1 / 67
Banking
1 / 17
Consumer
1 / 22
Human rights
1 / 13
Litigation
1 / 5
Agriculture
1 / 13
Appeals Law
1 / 5
Banking and Financial Law
1 / 17
Bribery and Corruption Law
1 / 9
Charities
1 / 1
Child Law
1 / 14
Clinical Negligence
1 / 2
Commercial Law
1 / 4
Company Law
1 / 12
Compliance Law
1 / 7
Construction
1 / 45
Contract Law
1 / 17
Copyright Law
1 / 5
Corporate Law
1 / 13
Cybersecurity and Data Protection Law
1 / 1
Debt and Tax Law
1 / 10
Disability Law
1 / 6
Discrimination Law
1 / 3
Energy & Transport
1 / 37
Energy Law
1 / 11
Enforcement Law
1 / 10
Engineering Law
1 / 10
Environmental Law
1 / 12
Equality Law
1 / 8
Financial Crime Law
1 / 6
Franchise Law
1 / 7
Fraud Law
1 / 6
Gambling Law
1 / 2
Governance Law
1 / 18
Government Contracts Law
1 / 16
Health and Safety Law
1 / 9
Health and Welfare Law
1 / 1
Healthcare Law
1 / 1
IT & Intellectual Property
1 / 1
Inheritance Law
1 / 2
Injunctions Law
1 / 34
Intellectual Property Law
1 / 6
International Law
1 / 7
Licensing Law
1 / 7
Manufacturing Law
1 / 7
Mergers and Acquisitions Law
1 / 10
Mining Law
1 / 3
National Insurance Law
1 / 1
Notary
1 / 14
Occupational Health Law
1 / 1
Pensions Law
1 / 10
Planning Law
1 / 22
Privacy Law
1 / 1
Professional Negligence
1 / 10
Regulations
1 / 12
Regulatory Law
1 / 4
Sports Law
1 / 25
Transport Law
1 / 4
Local
1 / 109
Housing & Property
545 / 4,700
Personal Injury
85 / 2,598
Commercial Property
156 / 3,591
Wills, Trusts & Probate
391 / 3,723
Family Law
232 / 4,154
Land Law
121 / 1,312
Employment
147 / 3,553
Insurance Law
54 / 642
Dispute Resolution
74 / 1,785
Immigration
93 / 2,254
Company & Commercial
132 / 4,064
Immigration Law
67 / 1,162
Money & Tax
27 / 1,914
Banking
23 / 1,012
Consumer
63 / 4,320
Human rights
72 / 952
Litigation
135 / 903
Agriculture
61 / 815
Appeals Law
58 / 847
Banking and Financial Law
12 / 214
Bribery and Corruption Law
43 / 410
Charities
18 / 755
Child Law
153 / 1,639
Clinical Negligence
94 / 1,223
Commercial Law
58 / 203
Company Law
88 / 960
Compliance Law
30 / 445
Construction
10 / 843
Contract Law
100 / 1,409
Copyright Law
41 / 512
Corporate Law
87 / 843
Cybersecurity and Data Protection Law
67 / 875
Debt and Tax Law
80 / 776
Disability Law
69 / 601
Discrimination Law
53 / 494
Energy & Transport
4 / 502
Energy Law
36 / 353
Enforcement Law
71 / 566
Engineering Law
8 / 124
Environmental Law
28 / 391
Equality Law
94 / 1,076
Financial Crime Law
59 / 460
Franchise Law
12 / 120
Fraud Law
58 / 514
Gambling Law
7 / 74
Governance Law
15 / 269
Government Contracts Law
6 / 132
Health and Safety Law
62 / 572
Health and Welfare Law
34 / 185
Healthcare Law
42 / 352
IT & Intellectual Property
33 / 1,090
Inheritance Law
117 / 686
Injunctions Law
78 / 922
Intellectual Property Law
71 / 616
International Law
33 / 373
Licensing Law
44 / 496
Manufacturing Law
9 / 83
Mergers and Acquisitions Law
57 / 433
Mining Law
4 / 55
National Insurance Law
60 / 416
Notary
42 / 855
Occupational Health Law
55 / 423
Pensions Law
52 / 483
Planning Law
50 / 578
Privacy Law
36 / 507
Professional Negligence
47 / 1,280
Regulations
35 / 2,342
Regulatory Law
25 / 261
Sports Law
26 / 303
Transport Law
15 / 139
National
81 / 11,148
Contact & Locations - Harper Macleod LLP
Opening hours
| Monday | 09:00–17:30 |
| Tuesday | 09:00–17:30 |
| Wednesday | 09:00–17:30 |
| Thursday | 09:00–17:30 |
| Friday | 09:00–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Phoenix House, 1 Wards Road, Elgin, Morayshire, IV30 1QL
Reviews
4.9
/5
171 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Harper Macleod LLP
Clients praise the firm for expertise in conveyancing, personal injury and insurance claims, employment matters, family law, estates and visa work. Reviews highlight successful outcomes, sound legal advice and efficient handling of cases, often with straightforward explanations of complex issues. Clients also value the firm’s strong soft skills: excellent communication, prompt updates, professionalism, empathy, patience and reassurance. The team is repeatedly described as friendly, supportive and easy to deal with, helping stressful matters feel smooth, clear and well managed.
Fantastic experience
Regular updates
Clear communication
Professional service
Helpful staff
Prompt responses
Kept informed
Great outcome
Friendly team
Efficient process
ReviewSolicitors Review List
anonymous
My experience
I had my car written off by a driver going too fast last summer. He admitted that it was his fault and I had the book value of the car refunded by the insurance company - Admiral. They were not very helpful unlike the staff of Harper Macleod who were as different again, particularly Olivia Denheen who managed to get a satisfactory outcome for me.
A representative from Harper Macleod Llp responded to this review
We appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
Edward Creaney
Personal Injury
Personal Injury Claim
Myself & son were involved in a road traffic accident and were unsure how to progress our PI claim. Harper MacLeod assisted and supported us to settlement in our favour with a minimum of fuss. We would recommend them to anyone looking for similar assistance.
A representative from Harper Macleod Llp responded to this review
Hi Edward, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us.
James Melvin
Paige Watson
Paige was appointed my solicitor after my accident. Her empathy and professionalism put me at ease from the very start in what was a very distressing time. Nothing was too small or too big for her to deal with and she kept me fully updated on proceedings through the whole case. She is a fully committed hard worker and gets things done quickly and efficiently and I can’t recommend her enough
Ross
Personal Injury Experience
I was injured in a minor car crash and used Craig McKellar as my solicitor for the personal injury claim. From start to finish he was highly professional and approachable, and he took the time to clearly explain every step of the process so I always knew what was happening. He made what could have been a stressful experience much easier to deal with and ultimately secured a settlement that was more than I was expecting. I wouldn’t hesitate to recommend Craig to anyone needing a personal injury solicitor.
A representative from Harper Macleod Llp responded to this review
Hi Ross, thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!
Other Reviews
ATarty
ATarty
Hannah from Haper MacLeod has been great supporting ongoing claim with a 3rd party insurance from a minor car accident. Positive outcome with prompt communication. Professional and highly efficient.
Hi,thanks so much for your review! We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us.
Pamela Smith
Pamela
Unfortunately had to use Harper McLeod services following a no fault car accident. They were professional, empathetic and consistent. I was kept up to date with progress throughout a long 2 and a half year claims process. Glad to have had this team sort everything out and get a positive outcome.
Hello Pamela, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
Joyce Watt
Joyce
Highly recommend Harper Macleod. They helped support the recovery and personal injury insurance, understood the issues and how to resolve things with the right decisions. Although it’s a long process they acted swiftly at the start of the process and provided me with regular updates. Thank you
Hi Joyce, thanks so much for your review. We’re happy to hear that you enjoyed your experience with Harper Macleod. Your feedback means a lot to us!
KerrHally
KerrHally
I have recently used Harper MacLeod for a legal battle regarding an accident I was in. They were absolutely fantastic. Hannah was on the ball and regularly updated me with the situation and in the end they got the result I wanted. Thank you!
Hello, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one!
jasmine ali
jasmine
Highly recommend Harper Macleod, follow after an incident with my car. They assisted me with a successful claim against the other party and took the duress out of the process.
Hello Jasmine, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
Reviews
4.7
/5
1031 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Harper Macleod LLP
Clients praise the firm for expertise in conveyancing, personal injury and insurance claims, employment matters, family law, estates and visa work. Reviews highlight successful outcomes, sound legal advice and efficient handling of cases, often with straightforward explanations of complex issues. Clients also value the firm’s strong soft skills: excellent communication, prompt updates, professionalism, empathy, patience and reassurance. The team is repeatedly described as friendly, supportive and easy to deal with, helping stressful matters feel smooth, clear and well managed.
Fantastic experience
Regular updates
Clear communication
Professional service
Helpful staff
Prompt responses
Kept informed
Great outcome
Friendly team
Efficient process
ReviewSolicitors Review List
Moira Smith
Laura McLean has been an absolute rock
Laura McLean has been my solicitor through an extremely long, difficult divorce and she has been an absolute rock throughout. Always totally focussed on my best interests, but also always mindful of costs, both financial and emotional. I could not have hoped for a better solicitor.
Jane Weston
Personal injury claim
Paige Watson was first class helping me through this process after a car accident that was not my fault. She was professional and kept me informed throughout the process in a language I could understand..thank you
Cameron Renton
Very Professional
Very pleased with the service provided at a reasonable cost.
A representative from Harper Macleod Llp responded to this review
Dear Cameron, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!
Gary Lacki
Personal injury claim
Courtney at harper and Macleod was amazing from start to finish ! Very impressive and knowledgeable set the expectations at the very start and at the end she turned out to be almost exact in figures etc impressed and would recommend
A representative from Harper Macleod Llp responded to this review
Hello Gary, we appreciate you taking the time to share your thoughts. It’s great to hear that your experience with us was a good one.
anonymous
Fantastic Service
Andrea and Georgia were amazing in helping me to buy my house. They were so efficient and updated me regularly in the process. It made what could have been a stressful task so much easier. I couldn't recommend them more and I will definitely be using them in the future!
A representative from Harper Macleod Llp responded to this review
Thank you for your feedback. We’re happy that you had a great experience with Harper Macleod and appreciate you sharing it with us!
Other Reviews
Hazel Farquhar
Hazel
We contacted Harper Macleod after our father passed away, as his will was held by them. A meeting was arranged quickly and we were advised of what we needed to do and how to do it. All said in ‘normal’ language and not ‘legal’ words. Once the probate was granted, we put his house up for sale, and used Harper Macleod as well, and we were transferred to the Estate Agency section. This was also well organised and quickly dealt with. Again we were spoken to with clarity and we understood all what was happening and what we needed to do. All in all, through a tense family time, we had no worries at all with regard to the legal side of things. I would totally recommend Harper Macleod to anyone who wishes the complicated things to be made much easier and understandable. Thank you so much to all the staff we dealt with.
Shining Star
Shining
Very friendly & cooperative thorough out case.
Thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!
Sara Danson
Sara
Was quoted 10+k to assist with a legal transaction, then learned my friend was quoted 3.5k for the same transaction! When I asked them to clarify the difference, they said they'll tell me if I agree the 10k. deal? Bizarre and amateur practices here and wildly unprofessional responses.
John Newell
John
We have used the services of Harper Macleod in Inverness for many property transactions. They have always been excellent. Our most recent transaction, that closed today, was carried out by Callie MacKay. Callie was excellent - highly responsive, authoritative and a good communicator. Once again, we are delighted! John and Jeanette Newell
Garry Robertson
Garry
I had a fantastic experience with Harper McLeod Lawyers , especially Karen . I would highly recommend their services. They helped me recover money that I honestly wasn’t expecting to receive. Throughout the process which went on a while , they kept me regularly updated and made sure I was kept informed. Their communication, professionalism and support made the whole experience straightforward and reassuring. I’m extremely grateful for all their help and for the great service I received. Thank you to the team at Harper McLeod Lawyers for making what could have been a stressful process such a positive experience!
A representative from Harper Macleod Llp responded to this review
Dear Garry, thank you for taking the time and reviewing your experience with Harper Macleod. Your feedback is much appreciated!
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