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Pepperells Ltd

4.9 | 77 Reviews 77 Reviews | Private Client Law
3,618 Total Company Reviews info icon Private Client Law | info icon 3,618 Total Company Reviews Private Client Law | info icon 3,618 Total Company Reviews

10 Dudley Street, Grimsby, South Humberside, DN31 2AB

Accepting new clients

10 Dudley Street, Grimsby, South Humberside, DN31 2AB

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 638554

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Jacqueline Robinson

Jacqueline Robinson

Verified
Debt and Tax Law

Great experience

"Madeline was very thorough and professional in her approach. Communication was clear and concise.\nI would highly recommend her."

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Umesh Mohandas

Verified
Crime/ Criminal Defence

Professional and Reassuring Support During a Difficult Time

"Jan supported me during a very difficult time involving police matters. He was calm, professional, and reassuring throughout. I’m very grateful for his help and guidance.\n"

Legal experts tagged in
this review

Meet the team of Pepperells Ltd

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30
Friday 07:00–17:30
Saturday 09:00–13:00
Sunday (Closed)

10 Dudley Street, Grimsby, South Humberside, DN31 2AB

Reviews

4.9 /5 77 Reviews
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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and civil litigation with strong expertise in time-sensitive transactions (including auctions), tenancy/dispute resolution and consumer claims. Clients praise clear, jargon-free explanations and efficient case handling. Valued soft skills include responsiveness, patience, empathy, professionalism, proactive problem-solving, strong communication, approachability and reassurance, with staff described as friendly, supportive and trustworthy throughout often stressful matters.

Excellent communication
Very professional
Responsive and prompt
Clear explanations
Supportive and caring
Efficient service
Knowledgeable staff
Friendly approach
Proactive problem‑solving
Helpful administration

ReviewSolicitors Review List

Profile image of Libby Thornham

Libby Thornham

Verified
Housing & Property

First class service from Paige Dale!

Could not recommend Paige at Pepperells enough! Communication was excellent, Paige ensured to kept me updated the whole way through. Everything was always explained clearly and she made what could have been a stressful process, much easier. Professional, reliable, and genuinely supportive — I’d definitely recommend Paige to anyone looking for an efficient solicitor.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. Your positive comments are greatly appreciated. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

0
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Mariya Brettell

Verified
Employment

Great service

I recently worked with Tom Behan and I couldn’t have asked for a better experience. They took the time to explain everything clearly, in plain language, so I always understood what was happening and what my options were. What really stood out was how genuinely they looked out for my best interests rather than just rushing things through. Their advice was thoughtful, practical, and honest, which gave me a lot of confidence during what could have been a stressful process. I felt supported from start to finish and wouldn’t hesitate to recommend them to anyone looking for a solicitor who’s professional, approachable, and truly on your side.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are happy to hear that Tom and the team provided the support your needed. We would also like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

0
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Anonymous

Verified
Consumer

Helpful, Knowledgable, Responsive

Tom has been easy to deal with. He's responsive, listens properly - I didn't have to repeat anything - and has a wealth of experience. I felt confident in having him on my side against a big bully corporate company who were intent on pushing me into an untenable situation. I can happily recommend Tom Behan for his knowledge, skills, and responsiveness, He's a pleasure to deal with and excellent value for money to boot - I was extremely wary of the cost of getting a solicitor involved, but it was ultimately more reasonable than I had feared. The world desperately needs more reasonably-priced solicitors like Tom. I had previously thought them the province of the wealthy, but Tom has changed my view. I would have no hesitation in using him again.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us, and we look forward to working with you in the future should you need us to do so.

0
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Ruth Thompson

Verified
Wills, Trusts & Probate

First class service

I made my will with Lucy Drinkall. We had a face to face meeting. Lucy and the office staff were approachable , friendly and professional

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the result and we will ensure your comments are passed onto Lucy and the team.

0
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Angie Barkworth

Verified
Housing & Property

Excellent communication and Professional Service

We had a very positive experience working with Paige. Communication was clear and consistent from start to finish, and we were always kept updated on progress. Paige was proactive in moving things forward and quick to respond to any questions or concerns we had along the way. Throughout the process they remained professional and efficient. We would highly recommend Paige to anyone looking for a reliable and dedicated solicitor.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. Your positive comments are greatly appreciated, and we are pleased we could assist you.

0
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Other Reviews

Profile image of Clare Steele-King

Clare Steele-King

Housing & Property

Clare

Efficient solicitors with excellent communication. I have used them on two occasions and will definitely use them again in future. The whole team are kind, considerate and very professional. Huge thanks everyone at Pepperells, particularly (most recently) Malcolm, Cheryl, Amy, Parminder, Suzie, Laura and Stacey.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Clare and using our services again. I will pass this onto the team.

0
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Profile image of Susan

Susan

Susan

i recently used pepperells to do my will.lucy was professional but extremely friendly.All the front desk ladies were cheerful and helpful phone calls were dealt with at once.i would defintely recommend pepperells to family and friends.

0
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Profile image of Nikita

Nikita

Nikita

Would highly recommend Daniel Haigh and team. Great service throughout. Consistent communication and he made himself available for any queries we had. He explained any legal queries we had in terms we understood which gave us a lot of confidence. We knew where we were each step of the way and Daniel was great at outlining any delays and setting realistic expectations for us. Thank you Daniel and team!

0
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Anonymous

Wills, Trusts and Probate

Clear and concise information given at the outset and throughout the process. Very pleased with the service provided.

0
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Profile image of Anonymous

Anonymous

Wills, Trusts and Probate

completely satisfied with the services and Luke interpretation skills. However it is sad that in this day and age, wills are written in a legalise jargon that the intelligent layperson cannot fully comprehend and therefore you have to interrogate the solicitor for clarity. Luke explained this very well.

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Reviews

4.8 /5 3618 Reviews
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Star rating
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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and civil litigation with strong expertise in time-sensitive transactions (including auctions), tenancy/dispute resolution and consumer claims. Clients praise clear, jargon-free explanations and efficient case handling. Valued soft skills include responsiveness, patience, empathy, professionalism, proactive problem-solving, strong communication, approachability and reassurance, with staff described as friendly, supportive and trustworthy throughout often stressful matters.

Excellent communication
Very professional
Responsive and prompt
Clear explanations
Supportive and caring
Efficient service
Knowledgeable staff
Friendly approach
Proactive problem‑solving
Helpful administration

ReviewSolicitors Review List

Profile image of PJS

PJS

Verified
Consumer

Rubbish

Waste of money as I got the feeling the solicitor was sympathetic to the company I was in dispute with.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are sorry to hear that you were not satisfied with the outcome of your matter. If you would like to discuss this further please contact the Client Services Department.

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Barbara ScottEmmett

Verified
Wills, Trusts & Probate

Straighforward

Easy and straightforward procedure. Friendly and approachable.

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

0
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Profile image of Carol  Baldry

Carol Baldry

Verified
Consumer

Excellent solicitor

Rebecca Liney understood exactly what we needed and was very efficient in getting us the outcome we needed. Would use her again if ever we needed too. First class .

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. Your positive comments are greatly appreciated and we are pleased we could assist you.

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Anonymous

Verified
Housing & Property

Paige was incredible from start to finish

Paige was great throughout the whole process , regardless of how many time I asked the same thing I got a pleasant fast response. No legal Jargon just down to earth honest answers. She got my sale and purchase through in less than 4 months considering UK average for a straight purchase no chain is 4 months I cannot complain 100% would use her and the service again.

Legal experts tagged in
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A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

0
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David Sercombe

Verified
Wills, Trusts & Probate

Professional

I dealt with Natalia, she was very professional from start to finish dealing with my Will. I would highly recommend.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

0
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Other Reviews

Profile image of Clare Steele-King

Clare Steele-King

Housing & Property

Clare

Efficient solicitors with excellent communication. I have used them on two occasions and will definitely use them again in future. The whole team are kind, considerate and very professional. Huge thanks everyone at Pepperells, particularly (most recently) Malcolm, Cheryl, Amy, Parminder, Suzie, Laura and Stacey.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Clare and using our services again. I will pass this onto the team.

0
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Melinda Priestley

Housing & Property

Melinda

I received some good advice regarding a dispute with my neighbours. You have to pay for your appointment upfront but it was well worth it.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

We would like to thank you for your review and are pleased to hear that you received good advice about your neighbour dispute. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

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Gemma Skipworth

Gemma

Do not use this firm , let me down and lied so many times , felt like I was doing there job for them . Very unprofessional and not very nice to clients I had to get the legal ombudsman involved

A representative from Pepperells Ltd responded to this review

I am sorry to hear you have not been happy with your service. Please do contact our Client service department if you would like to discuss this further.

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chris ducker

Wills, Trusts & Probate

chris

Lucy was very efficient, professional and took the time to address and explain anything we were unsure of. Highly recommend.

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A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback and its great to hear you would recomend us to others.

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