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Pepperells Ltd

4.6 | 94 Reviews 94 Reviews | Professional Negligence
3,618 Total Company Reviews info icon Professional Negligence | info icon 3,618 Total Company Reviews Professional Negligence | info icon 3,618 Total Company Reviews

Gresley House, Ten Pound Walk, Doncaster, South Yorkshire, DN4 5HX

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Gresley House, Ten Pound Walk, Doncaster, South Yorkshire, DN4 5HX

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8007670

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.6
Excellent
92%
Value for
Money
94%
Success
Rate
93%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Pepperells Ltd

Gresley House, Ten Pound Walk, Doncaster, South Yorkshire, DN4 5HX

Reviews

4.6 /5 94 Reviews
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Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and civil litigation with strong expertise in time-sensitive transactions (including auctions), tenancy/dispute resolution and consumer claims. Clients praise clear, jargon-free explanations and efficient case handling. Valued soft skills include responsiveness, patience, empathy, professionalism, proactive problem-solving, strong communication, approachability and reassurance, with staff described as friendly, supportive and trustworthy throughout often stressful matters.

Excellent communication
Very professional
Responsive and prompt
Clear explanations
Supportive and caring
Efficient service
Knowledgeable staff
Friendly approach
Proactive problem‑solving
Helpful administration

ReviewSolicitors Review List

Profile image of David Sercombe

David Sercombe

Verified
Wills, Trusts & Probate

Professional

I dealt with Natalia, she was very professional from start to finish dealing with my Will. I would highly recommend.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Jason Jones

Verified
Family Law

Fantastic and very professional from start to finish.

Nichola and the whole team were very professional from start to finish of a very long and hard case and also very supportive and understanding throughout a very difficult time also. They always understood and also were very professional in guiding myself through the whole case to be able to get the best possible outcome and achieved it and myself and my whole family couldn't be any happier and can now live a happy life I would most certainly recommend them to anyone in the future. Big thank you again to Nichola and the whole team involved.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would also like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Leanne Stannard

Verified
Domestic Violence Law

Professional, supportive and reassuring throughout a difficult time

I had an excellent experience with Pepperells, particularly with Philippa Macfarlane and Nichola Skayman, who supported me through a very sensitive and challenging situation. From the outset, communication was clear, timely, and reassuring. I felt fully informed at each stage of the process, and any questions I had were answered promptly and professionally. The clarity of communication throughout made me feel calm, informed and heard, which made a significant difference during what could have been an overwhelming time. Both Philippa and Nichola handled my matter with care, professionalism, and efficiency. I felt listened to, safe, and supported throughout, and their attention to detail ensured that everything progressed smoothly. I would also like to acknowledge the barrister arranged through Pepperells, Alex Nixon-Moss who supported me on the day of the hearing and helped me feel calm, safe and well-informed. The court process was conducted with appropriate safety measures in place, which further reassured me throughout. I am very grateful for their support in achieving a positive outcome, and I would not hesitate to recommend Pepperells to others who require legal assistance in similar circumstances.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear how you were supported by Nichola and Philippa throughout your matter and we will ensure your comments are passed onto them. Thank you for choosing Pepperells.

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Anonymous

Verified
Housing & Property

Tenent advice

We sought advice regarding a lifetime tenancy agreement, this guidance was taken forward during a dispute with our landlord. Partway through the process, the case was transferred to another solicitor due to the original solicitor’s annual leave. After the handover, the advice and approach changed significantly. As a result, we were charged additional fees of approximately £850 for the review and the revised advice. I felt unable to challenge these costs, as I could not afford the risk of further fees being added

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are sorry to hear that you feel you did not receive a consistent approach throughout your matter. If you would like to discuss this further please do not hesitate to contact the Client Services Department.

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Julie Carr

Verified
Housing & Property

Review for Rebecca Liney

We had the best experience with Rebecca, very professional and friendly. Made us feel very confident in her knowledge of the law and the advice she gave us. I can honestly say we don’t know where we would be today if it had not been for her support. Always there for every enquiry and nothing g was too much trouble. Cannot thank her enough and would recommend her to anyone who needs help and advice. Thank you

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear about the professional and friendly service you received from Rebecca, we will ensure your comments are passed onto Rebecca and the team. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Other Reviews

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Gemma Skipworth

Gemma

Do not use this firm , let me down and lied so many times , felt like I was doing there job for them . Very unprofessional and not very nice to clients I had to get the legal ombudsman involved

A representative from Pepperells Ltd responded to this review

I am sorry to hear you have not been happy with your service. Please do contact our Client service department if you would like to discuss this further.

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Anonymous

Wills, Trusts and Probate

completely satisfied with the services and Luke interpretation skills. However it is sad that in this day and age, wills are written in a legalise jargon that the intelligent layperson cannot fully comprehend and therefore you have to interrogate the solicitor for clarity. Luke explained this very well.

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0
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Hazel Mayer

Residential Conveyancing

The process of selling a house is complex with a number of professionals involved. I feel that when this became stressful Lisa was available to answer my questions and guide me through in addition to the estate agents. I felt in very safe legal hands.

0
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Ingrid and Martin Clempson

Wills, Trusts and Probate

We made an appointment to discuss the making of a new will. We were delighted to meet and deal with Mr Luke Evans, who immediately gave us an excellent and first class impression of himself and the company. Luke was exceptionally courteous and well mannered and extremely knowledgeable in his field of expertise. We were given competent and professional advice in a very clear and concise approach. The document was written perfectly and to our requirements as requested. In conclusion, Luke is a credit to the company and we would like to wish him all the very best in his career and future prospects.

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Ebony A

Ebony

I wouldn’t recomend this solicitors to buy or sell your house, please save yourself the headache. Really bad service. I’d be lucky to even get a hello when they spoke to me. They constantly removed my partner from emails. Rude and unprofessional. I complained with no acknowledgement. My second complaint was picked up as I requested to speak to the managing partner who just spoke over me on the phone and didn’t listen to my concerns. At this point I gave up. For our house sale we ended up paying more money in liability insurance (fair enough if needed) but the solicitor wouldn’t request equal on our purchase. Really disappointed and they aren’t cheap so you’d expect a semi-decent service. MKB in Barnsley are meant to be brilliant so take your business there 👍🏼

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Reviews

4.8 /5 3618 Reviews
Filter your results
Star rating
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Rating

Review Source

Clients say

What clients say about Pepperells Ltd

The firm specialises in conveyancing, wills, probate, family and civil litigation with strong expertise in time-sensitive transactions (including auctions), tenancy/dispute resolution and consumer claims. Clients praise clear, jargon-free explanations and efficient case handling. Valued soft skills include responsiveness, patience, empathy, professionalism, proactive problem-solving, strong communication, approachability and reassurance, with staff described as friendly, supportive and trustworthy throughout often stressful matters.

Excellent communication
Very professional
Responsive and prompt
Clear explanations
Supportive and caring
Efficient service
Knowledgeable staff
Friendly approach
Proactive problem‑solving
Helpful administration

ReviewSolicitors Review List

Profile image of PJS

PJS

Verified
Consumer

Rubbish

Waste of money as I got the feeling the solicitor was sympathetic to the company I was in dispute with.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are sorry to hear that you were not satisfied with the outcome of your matter. If you would like to discuss this further please contact the Client Services Department.

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Barbara ScottEmmett

Verified
Wills, Trusts & Probate

Straighforward

Easy and straightforward procedure. Friendly and approachable.

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Carol Baldry

Verified
Consumer

Excellent solicitor

Rebecca Liney understood exactly what we needed and was very efficient in getting us the outcome we needed. Would use her again if ever we needed too. First class .

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. Your positive comments are greatly appreciated and we are pleased we could assist you.

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Anonymous

Verified
Housing & Property

Paige was incredible from start to finish

Paige was great throughout the whole process , regardless of how many time I asked the same thing I got a pleasant fast response. No legal Jargon just down to earth honest answers. She got my sale and purchase through in less than 4 months considering UK average for a straight purchase no chain is 4 months I cannot complain 100% would use her and the service again.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

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David Sercombe

Verified
Wills, Trusts & Probate

Professional

I dealt with Natalia, she was very professional from start to finish dealing with my Will. I would highly recommend.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We would like to thankyou for choosing Pepperells and we will be happy to assist you in the future should you need us to do so.

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Other Reviews

Profile image of Clare Steele-King

Clare Steele-King

Housing & Property

Clare

Efficient solicitors with excellent communication. I have used them on two occasions and will definitely use them again in future. The whole team are kind, considerate and very professional. Huge thanks everyone at Pepperells, particularly (most recently) Malcolm, Cheryl, Amy, Parminder, Suzie, Laura and Stacey.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Clare and using our services again. I will pass this onto the team.

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Melinda Priestley

Housing & Property

Melinda

I received some good advice regarding a dispute with my neighbours. You have to pay for your appointment upfront but it was well worth it.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

We would like to thank you for your review and are pleased to hear that you received good advice about your neighbour dispute. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Michaela Page

Consumer

Michaela

In January this year I purchased a car from a dealership. The car did not meet satisfactory standards and the dealership was refusing me my consumer rights under the 30 day right to return. I contacted Pepperells and was quickly given an appointment with Leah Kelly (Associate Solicitor). Leah was amazing, she listened carefully, and understood my situation. Leah issued a Letter Before Action to the dealership, unfortunately, they didn't respond. However, Leah and her colleague Selin (Trainee Solicitor) did not give up and managed to arrange a meeting with the dealership to rectify the situation. The meeting was a success and I now have a new car I am happy with. I would highly recommend Pepperells Solicitors. Both Leah and Selin provided great service. I am extremely grateful for their assistance.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback Michaela. I will pass your comments into Leah and the team.

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Gemma Skipworth

Gemma

Do not use this firm , let me down and lied so many times , felt like I was doing there job for them . Very unprofessional and not very nice to clients I had to get the legal ombudsman involved

A representative from Pepperells Ltd responded to this review

I am sorry to hear you have not been happy with your service. Please do contact our Client service department if you would like to discuss this further.

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chris ducker

Wills, Trusts & Probate

chris

Lucy was very efficient, professional and took the time to address and explain anything we were unsure of. Highly recommend.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback and its great to hear you would recomend us to others.

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