01473 232425
Ashtons Legal is an award winning law firm with a strong focus on customer service. The legal teams provide a wide range of advice to businesses and private individuals regionally, nationally and internationally from offices across East Anglia. We are one of the largest law firms in the region with offices in Ipswich, Cambridge, Norwich and Bury St Edmunds. We are a broad service firm which employs around 380 people. Our service lines are divided in to three main client groups: business, individual and those with injury services. Read more...
Also known as - Heslop And Platt
Ashtons Legal
have 4 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Ashtons Legal on ReviewSolicitors.
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ReviewSolicitors uses our community data to show you how many clients used Ashtons Legal and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Ashtons Legal performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
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ReviewSolicitors uses our community data to show you how many clients used Ashtons Legal and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Ashtons Legal compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
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The rankings below show the areas of expertise that Ashtons Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Wills
Kirsten
Collected on:
I would highly recommend Harriet, she was friendly, professional and efficient. She brought clarity and understanding that made the process much easier. Thank you Harriet.
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Verified review
This review has been left by a verified client who used Ashtons Legal.
Matter Type:
Wills
Sheila Furbank
Collected on:
I am an elderly pensioner with mobility difficulties and I needed home visits to help me with the updating of my Will. I feel very comfortable with the services provided. I had two home visits and one hour long phone call. Harriet Richardson gave me the help and advice I needed. On all occasions, she was punctual, friendly and professional. Louise Cardwell joined us for the final home visit and I would use the same words to describe the help she too gave me.
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Matter Type:
Car Accident
Ben
Collected on:
I acted as client for my wife's personal injury claim (she was knocked off the bike and her hip was broken, with subsequent complications). This happened just before the Covid crisis which made matters even more difficult. Nick Peake handled the claim in an organised and timely manner, and gave us the right advice and the right time. In particular, Nick's advice to engage with the immediate needs assessment offered by the defendant's insurers was crucial. Consequent to this, the claim was settled quickly and, financially, to our complete satisfaction.
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Matter Type:
Wills
Joanne
Collected on:
I have recently had my will written by Harriet. I found Harriet to be very friendly, polite and professional. She provided me with clear and practical advice and was very honest about the costings. This put me at ease and made the process quite straightforward.
I would definately recommend in the future.
A representative from Ashtons Legal responded to this review on 27 November, 2020:
Thank you for your kind review of Harriet. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Divorce
Tracy
Collected on:
Amanda Cook was very helpful and compassionate for what was a difficult and stressful time, regular updates so you always knew what stage your at.
A representative from Ashtons Legal responded to this review on 27 November, 2020:
Thank you for your lovely review of Amanda. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Trusts
Charlie
Collected on:
Ashton's and in particular Harriet were amazing in guiding me through my late Father's Estate. A pleasure to deal with throughout, cannot recommend Harriet highly enough. Attentive, polite, efficient, professional and just excellent! Thank you.
A representative from Ashtons Legal responded to this review on 27 November, 2020:
Thank you for your great review of Harriet. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Wills
LaDonna
Collected on:
The Ashton Law Firm and especially Ms. Harriet Richardson did an outstanding job executing my Mother’s Will. I was only able to meet with Ms. Richardson a couple of times since I live in the United States and I was only in Ipswich for 2 weeks to bury my mother before I had to return home. During those meetings Ms. Richardson promised me she would do everything to make sure my mother’s Will was executed correctly and that I would always be kept in the loop on the progress. She kept her promise, she was always professional and very responsive to my email enquiries. At no time during the process did I feel like I was being ignored or my case was no important to her, even though I was 4000 miles away. I would highly recommend the Ashton Law Firm and Ms. Richardson to handle your legal needs.
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Matter Type:
Wills
Suzanne
Collected on:
Harriet was wonderful during the process of dealing with my mother’s estate.Especially considering the difficult circumstances caused through COVID 19 & the subsequent lockdowns & working restrictions.She was helpful,professional & a great help .I can’t thank her enough for all her work
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Matter Type:
Flexible Working
Kim
Collected on:
I recently worked with Emily on a employment issue and I found Emily to be very friendly, approachable and knowledgeable in this subject.
Everything was handled with ease and professionalism.
Thank you very much Emily for your support and guidance.
It was a pleasure working with you and I would highly recommend Aaron’s Legal.
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Sandy
Collected on:
Have been dealing with Louise over the past few weeks and she knew how anxious I was about dealing with my Will and LPA’s. During a Microsoft Teams meeting, I was put at ease and my affairs were dealt with professionally. Thank you Louise.
A representative from Ashtons Legal responded to this review on 26 October, 2020:
Thank you for your review. of Louise and Harriet. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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robert
Collected on:
Amazing company to deal with. They make things run so smooth, with no effort from yourself. From start to finish they handle everything. Shannon O'Hara and Frankie Moore are both fantastic at there job. 5* Solicitors. Thank you
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the
Collected on:
Very poor service from the Ipswich branch 2 years in and carnt get anybody to ring you back not had a update in months .would not recommend.
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Brian
Collected on:
Through a very difficult time personally, Ashtons Legal were fantastic with there support, understanding and advice. I was made fully aware of the process throughout and was given great advice and guidance. Thank you so much, especially to Emily and Colin. I would highly recommend Ashtons to anyone.
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Lynda
Collected on:
They saved and changed my life. Fantastic advice. Took me under their wing and guided me through one of the most stressful and painful times in my life. Gave me back my future. I will always be eternally grateful to them especially Stephen Williams.
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Robert
Collected on:
I've been working with Ashtons this last two years concerning a motoring accident claim, when a third party drove into the back of my vehicle in Summer 2018.
At all times, Ashtons and my representative there has been nothing short of excellent, thoroughly professional and highly efficient.
I have no hesitation in recommending this superb company.
Well done and thank you for all your help Ashtons.
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Ashtons Legal is an award winning law firm with a strong focus on customer service. The legal teams provide a wide range of advice to businesses and private individuals regionally, nationally and internationally from offices across East Anglia. We are one of the largest law firms in the region with offices in Ipswich, Cambridge, Norwich and Bury St Edmunds. We are a broad service firm which employs around 380 people. Our service lines are divided in to three main client groups: business, individual and those with injury services. Our annual turnover of £19m is broadly derived in equal proportions from these three groups. The firm has 35 partners and 160+ lawyers. Ashtons Legal has been recognised by the Legal 500 and Chambers UK Guide to the Legal Profession for over 20 years. In 2019 the firm had 25 ‘leading individuals’ listed by the Legal 500, the firm’s highest achievement to date. L500 has quoted sources saying Ashtons 'provides a better service than most larger national firms and is a delight to work with’.
Ashtons Legal has specialist lawyers ready to help clients with: • agriculture and estates, commercial property, corporate and commercial services, construction, dispute resolution, employment law, franchising, HR advice, GDPR and data protection compliance, and transport and regulatory matters • family law and mediation, private client matters including Wills, powers of attorney, probate and tax and trusts, residential conveyancing, French legal services and inheritance disputes • medical negligence, personal injury and industrial disease claims, and Court of Protection advice. The firm has various niche sectors in which it is particularly strong; these include agricultural businesses, care homes, the food and drink sector, university colleges and the road transport sector.
