Ralph
Will Service
Having used Hart Brown almost 25 years ago when we first drew up our wills, we came back to make some adjustments as the service had previously been faultless. The same could not be said this time. No acknowledgement of an email of ours replying to Hart Brown to arrange our appointment in over 2 weeks is not what we had anticipated, but we cant really take the chance to wait any longer given that its a will! Maybe a one off, who knows, but our loyalty was clearly misplaced.
A representative from Hart Brown Solicitors responded to this review
We are very sorry to read this review. We have escalated this to the Head of Department and the matter is being looked into immediately. In the meantime if you would like to send over a full explanation of what took place, please can you kindly email Elizabeth Larkin at ell@hartbrown.co.uk and we will do our very best to put this right.