95%+
Value for money
95%+
Success rate
95%+
Would recommend
Top 10 of 487 law firms for Business Process Outsourcing, Business Law
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Business process outsourcing (BPO) involves contracting a third party to perform back‑office services such as customer support, payroll, finance, IT, or HR functions. A solicitor drafts and negotiates master service agreements, data processing amendments under UK GDPR, and service level agreements, and helps with transition plans, governance, subcontracting, IP rights, audits, and termination. They counsel on risk allocation, data security, cross‑border transfers, regulatory compliance, and how to respond to performance failures or contract exits.
What a solicitor handles in these matters
Typical issues include drafting definitions, SLAs and change control, negotiating data processing terms and security schedules, managing subcontracting, and exit arrangements; advising on liability, insurance, and limitation of damages; and handling disputes or performance failures through notices, mediation, or court or arbitration as provided in the contract.
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