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Customer contracts cover the creation, negotiation and enforcement of agreements between a business and its customers. This includes terms and conditions, quotes and order forms, service or supply agreements, standard form terms, and any warranties or liability provisions. A solicitor in this area drafts and reviews contracts to ensure clear obligations, manage risk, and align with consumer protection rules in the UK. They also help negotiate terms, prepare Data Processing Agreements, assess termination and renewal rights, and address issues such as cancellation rights, liability caps, and dispute resolution mechanisms.
The complexity here arises from the interplay of commercial goals with legal risk: drafting and negotiating standard terms, ensuring enforceability of limitation of liability and exclusion clauses, balancing service levels with performance obligations, and conforming to consumer rights frameworks. A solicitor provides attention to the specific clauses, the applicable law, and the consequences of breach, including remedies and potential follow-on disputes, while coordinating with data protection and commercial teams.
You searched for Customer Contracts specialists. Here are related areas of law to help you narrow down your results.
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Tagged solicitor Kerry Pardoe
Great service from Kerry and her team despite us changing mortgage provider several times! Can definitely recommend Boyes Turner for HTB House Purchase!
Review left by Gary
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Tagged solicitor Laura Charlotte Kendall
Two failed sales and a purchase that required two attempts would test anybody. Tozers dealt with it with patience an tenacity eventually getting over the line. In the final event a sale which went from offer to exchange in 3 weeks, inc a mortgage approval and a purchase that went from offer to exchange in a week speaks volumes.
Review left by Philip Francis
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Tagged solicitor Michael Iatsukha
I was referred to Sterling Lawyers and one of their team- Michael Latsukha- helped in the drafting of a new Client contract. It was fairly complex, nevertheless Michael produced a very high quality document, which was duly signed by the client. I was very satisfied with their work.
Review left by Kevin
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Tagged solicitor Thomas Moyes
Hi - I was supported with my agreement by Tom Moyes who provided excellent advice and service at a difficult time. I found Tom was easy to get hold of and went above and beyond when the situation became more complicated. I would have no hesitation in recommending Tom, from Blacks.
Review left by Andrew
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Tagged solicitor Jessica Piper
Very impressed with Ashtons; having been recommended by an ex colleague, I contacted Ashtons to advise and support my contract negotiations with my employer. My experience could not have been bettered; did exactly what they said they would, when they would and their advice resulted in agreement being reached quickly and painlessly.
Review left by Stuart
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Tagged solicitors Julie Granger and Leigh Anne Prebble-Benn
Dear Julie, I was made redundant in July and was advised by my company to speak with a solicitor about my redundancy settlement. Not only was I upset and worried about the situation, but also very scared and nervous about contacting a solicitor as this was all new to me. I contacted Kingsfords and spoke firstly to Jacqueline Chappell, who was very helpful and gave clear instructions on what I needed to send to her. Jacqueline immediately made me feel much better and told me that it would be Leigh Prebble-Benn who I would have my telephone appointment with. When I first read through my settlement agreement I didn't really understand what it all meant and so when Leigh took the time to read through it line by line to explain things in simpler terms, it wasn't so overwhelming. Leigh also gave clear instructions on what I needed to do next and everything was all done quickly. It was also very lovely to know that I could contact Leigh if I had any other concerns. Their professionalism and kindness is outstanding and I wanted to thank them both as I am truly grateful. Best wishes and kind regards
Review left by LH
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We have found a review that matches your query
As I was being made redundant, I contacted Gepp with regard to my settlement agreement. Nadia & Karen were prompt in getting back to me and were more than happy to help. They explained the process clearly as I hadn't gone through it before and arranged everything promptly. Everything was done virtually and Nadia went through the agreement on a Teams call. The matter was resolved very quickly and I would definitely use Gepp again.
Review left by Alex P
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