Chris Hobson
Housing & Property
Chris
Third time we've used SWS to buy/sell property. Different staff member each time but excellent on each occasion, and easy recommendation for us.
Stephens Wilmot Ltd
Housing Help
|
1,748 Total Company Reviews
Housing Help
|
1,748 Total Company Reviews
Mamhilad House, Mamhilad Park Estate, Pontypool, Torfaen, NP4 0HZ
Accepting new clients
Mamhilad House, Mamhilad Park Estate, Pontypool, Torfaen, NP4 0HZ
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 635237
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Stephens Wilmot Ltd Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 94%
Money
Value for money
11%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
11% above
national average
Success
Rate
Satisfied with outcome: 95%+
Rate
Satisfied with outcome
14%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
14% above
national average
Would
Recommend
Would recommend to friends and family: 95%
Recommend
Would recommend to friends and family
14%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
14% above
national average
Communication
4.7/5
Initial Impressions
4.7/5
Approachability
4.7/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.8/5
Value for money
4.7/5
Accreditations
Stephens Wilmot Ltd are accredited by
Trading names:
•
Stephens Wilmot Solicitors
Description
Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.
Rankings by area of expertise
The rankings below show the areas of expertise that Stephens Wilmot Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Stephens Wilmot Ltd Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Value for money: 93%
Money
Value for money
10%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
10% above
national average
Success
Rate
Satisfied with outcome: 94%
Rate
Satisfied with outcome
12%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
12% above
national average
Would
Recommend
Would recommend to friends and family: 93%
Recommend
Would recommend to friends and family
12%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
12% above
national average
Communication
4.6/5
Initial Impressions
4.7/5
Approachability
4.6/5
Documentation Accuracy
4.7/5
Legal Knowledge
4.7/5
Value for money
4.7/5
Accreditations
Stephens Wilmot Ltd are accredited by
Trading names:
•
Stephens Wilmot Solicitors
Description
Stephens Wilmot Solicitors is a leading law firm based in South Wales. We are at the forefront of technological change in the marketplace helping to bring solicitors and clients together in a way that is fit for the 21st century. Our 'client first' mentality is at the heart of everything that we do. As a result we’ve created a service that makes the complicated seem simple and demystifies the legal process.
Rankings by area of expertise
The rankings below show the areas of expertise that Stephens Wilmot Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Pinned Reviews
Anonymous
Verified
This review was submitted by a verified client of Stephens Wilmot Ltd.
Housing & Property
Very professional
Great communication and very efficient. Excellent.
Legal experts tagged in
this review
Meet the team of Stephens Wilmot Ltd
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Lisa Summers
Financial Controller
5.0
|
1 Reviews
Henry Mumford
Conveyancing Assistant
5.0
|
3 Reviews
Jonathan Harris
Conveyancing Executive
4.8
|
23 Reviews
Kathryn Jones
Conveyancing Executive
4.6
|
15 Reviews
Robert Stephens
Director
4.9
|
17 Reviews
Shauna Greenslade
Conveyancing Assistant
5.0
|
2 Reviews
Elise Evans
Conveyancing Executive
4.9
|
67 Reviews
Rhys Curtis
Conveyancing Assistant
4.8
|
5 Reviews
Natalie Arlett-Buffery
Conveyancing Executive
4.8
|
10 Reviews
Samra Hussain
Conveyancing Executive
0.0
|
0 Reviews
Rachel Coles
Conveyancing Executive (Licensed Conveya
5.0
|
150 Reviews
Ann-Marie Roberts
Conveyancing Executive
4.2
|
17 Reviews
Tracy Blanchard
Conveyancing Assistant
5.0
|
93 Reviews
Aimee Wright
Conveyancing Executive
4.9
|
87 Reviews
Tracey Havelot
Conveyancing Executive
5.0
|
20 Reviews
Carla Lindsey
Conveyancing Executive
4.9
|
34 Reviews
Ade Griffiths
Customer Relations Officer
4.9
|
22 Reviews
Kelly Groves
Conveyancing Executive
4.4
|
21 Reviews
Lauren Sposito
Conveyancing Executive
3.0
|
2 Reviews
Elliemay Meek
Conveyancing Assistant
4.8
|
5 Reviews
Jo Powell
Conveyancing Executive
4.9
|
47 Reviews
Daniel Wilmot
Solicitor & Director
5.0
|
49 Reviews
Megan Teague
Conveyancing Assistant
5.0
|
3 Reviews
Emma Selfridge
Director & Solicitor
4.9
|
106 Reviews
Caroline Facey
Conveyancing Executive ACILEx
4.4
|
23 Reviews
Lindsey Bowen
Conveyancing Executive
4.6
|
70 Reviews
Cheryl Head
Conveyancing Executive
4.9
|
191 Reviews
Abigail Olsen
Solicitor
5.0
|
4 Reviews
Samera Saddiq
Conveyancing Executive
3.6
|
15 Reviews
Meet the team of Stephens Wilmot Ltd
Team members
No Solicitors / Paralegals / Legal experts found with that name.
Cheryl Head
Conveyancing Executive
4.9
|
191 Reviews
Rachel Coles
Conveyancing Executive (Licensed Conveya
5.0
|
150 Reviews
Emma Selfridge
Director & Solicitor
4.9
|
106 Reviews
Tracy Blanchard
Conveyancing Assistant
5.0
|
93 Reviews
Aimee Wright
Conveyancing Executive
4.9
|
87 Reviews
Lindsey Bowen
Conveyancing Executive
4.6
|
70 Reviews
Elise Evans
Conveyancing Executive
4.9
|
67 Reviews
Daniel Wilmot
Solicitor & Director
5.0
|
49 Reviews
Jo Powell
Conveyancing Executive
4.9
|
47 Reviews
Carla Lindsey
Conveyancing Executive
4.9
|
34 Reviews
Jonathan Harris
Conveyancing Executive
4.8
|
23 Reviews
Caroline Facey
Conveyancing Executive ACILEx
4.4
|
23 Reviews
Ade Griffiths
Customer Relations Officer
4.9
|
22 Reviews
Kelly Groves
Conveyancing Executive
4.4
|
21 Reviews
Tracey Havelot
Conveyancing Executive
5.0
|
20 Reviews
Ann-Marie Roberts
Conveyancing Executive
4.2
|
17 Reviews
Robert Stephens
Director
4.9
|
17 Reviews
Samera Saddiq
Conveyancing Executive
3.6
|
15 Reviews
Kathryn Jones
Conveyancing Executive
4.6
|
15 Reviews
Natalie Arlett-Buffery
Conveyancing Executive
4.8
|
10 Reviews
Elliemay Meek
Conveyancing Assistant
4.8
|
5 Reviews
Rhys Curtis
Conveyancing Assistant
4.8
|
5 Reviews
Abigail Olsen
Solicitor
5.0
|
4 Reviews
Megan Teague
Conveyancing Assistant
5.0
|
3 Reviews
Henry Mumford
Conveyancing Assistant
5.0
|
3 Reviews
Shauna Greenslade
Conveyancing Assistant
5.0
|
2 Reviews
Lauren Sposito
Conveyancing Executive
3.0
|
2 Reviews
Lisa Summers
Financial Controller
5.0
|
1 Reviews
Samra Hussain
Conveyancing Executive
0.0
|
0 Reviews
Contact & Locations - Stephens Wilmot Ltd
Opening hours
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Mamhilad House, Mamhilad Park Estate, Pontypool, Torfaen, NP4 0HZ
Reviews
4.7
/5
1206 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Stephens Wilmot Ltd
The firm is highly regarded for residential conveyancing, including first-time purchases, sales, transfers, chains, remortgages and more complex property matters. Clients also value support with wills and powers of attorney. Reviews consistently praise the team’s expertise, efficiency and ability to keep transactions moving, even when issues arise. Soft skills highlighted include clear and prompt communication, friendliness, patience, professionalism, reassurance and a proactive, client-focused approach. Many clients felt well informed, supported and confident throughout the process.
Clear communication
Prompt responses
Professional service
Efficient handling
Helpful support
Kept informed
Friendly approach
Proactive updates
Knowledgeable team
Stress-free process
ReviewSolicitors Review List
Jemimah
Housing & Property
Buying first home
Buying my first home came with a lot of moving parts, but Natalie and Rhys made the process feel much more manageable. They were helpful, responsive and kept things progressing. I really appreciated the support, communication and all the work behind the scenes to get everything over the line. I picked up the keys last week and I’m very grateful for everything they did to help make it happen. Would happily recommend Stephens Wilmot.
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Emily Smith
Verified
This review was submitted by a verified client of Stephens Wilmot Ltd.
Housing & Property
Great Solicitors
We used Stephens Wilmot Ltd for the sale of our house and purchase of a new property and they were fantastic at handling the paperwork and keeping us updated. They were also really responsive to any questions or queries we had and were very professional. I would highly recommend them.
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Philip James
Verified
This review was submitted by a verified client of Stephens Wilmot Ltd.
7 months to sell a lock up garage ????
We had a buyer for our single lock up garage in February. There was no chain,no mortgage involved,indeed,a very straight forward sale. However,this simple sale took 7 months to complete, due to the complacency of the Solicitors involved on both sides. Our buyer and ourselves kept each other informed of the lack of progress,and we had to constantly push to get any action throughout the process. After 7 months,our solicitor then charged us an extra £180 for completing within 10 days !! We complained to the firm and were refunded the £180 and compensated.
K brann
Verified
This review was submitted by a verified client of Stephens Wilmot Ltd.
Housing & Property
Very professional
Great professional company would highly recommend
Legal experts tagged in
this review
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Tilly
Extremely disappointing experience – would not recommend
Extremely disappointing experience – would not recommend We are first-time buyers and unfortunately our experience with this conveyancing firm has been extremely disappointing. We are now around 24 weeks into a completely chain-free purchase and still have not exchanged. There was a delay of around a month caused by the seller, which was outside of the conveyancer's control, but the overall length of time this purchase has taken is incredibly frustrating. The biggest issue has been the communication. We have repeatedly struggled to get clear updates, and on one occasion we received no response for around two weeks. In which time I was being blatantly ignored. When we have asked where things are up to or what is still outstanding, we were dismissed rather than supported or properly informed. Our completion date is coming up and I have very little faith - I’m more excited for my dealing with this company to end than getting the keys at this point. As first-time buyers, we expected our conveyancer to guide us through the process and explain what we needed to do. Instead, we have often felt like we have been left to figure things out ourselves. We have had to repeatedly chase for information and resend documents that had already been provided. On one occasion, we were asked to resend a signature because the reverse side of the document had apparently not been checked. We have now reached the stage where we have very little confidence in the service we are receiving. Buying your first home is already stressful enough without feeling like you have no idea what is happening or whether anything is actually progressing. I logged a complaint with them over 3 weeks again and am yet to recived an acknowledgment. The experience has been incredibly stressful and has taken a lot of the excitement out of buying our first home. We simply wanted clear communication, proper guidance and a basic level of customer service, and unfortunately that is not what we have experienced.
Legal experts tagged in
this review
Other Reviews
Paul Dryden
Housing & Property
Paul
Generally good but sometimes difficult to get through on the phone
Emma Selfridge
Thank you for your review. I am sorry that you found this to be the case and this is unusual for us. We have been temporarily short-staffed on reception but this is now resolved. Thank you for your instructions in this matter.
Laura Statham
Housing & Property
Laura
Alison Olsen was absolutely fantastic throughout our purchase. She made the whole process incredibly smooth and efficient and was extremely proactive every step of the way. Communication was excellent, and she was always one step ahead, making sure everything progressed without delay. A genuinely first-class service from start to finish. We couldn’t have asked for a better experience and would highly recommend Alison to anyone. Thank you! The Statham’s
Solicitors tagged in
this review
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Malkiat Hayer
Housing & Property
Malkiat
Have been using them for years, very good service and at reasonable fees
Solicitors tagged in
this review
Eleanor Mae Crabtree
Housing & Property
Eleanor
Used Stephens Wilmot as our solicitors in our house move. They were fantastic at keeping us informed and worked very hard on our behalf when the our Estate Agents weren't being helpful. 100% would recommend
Solicitors tagged in
this review
Donna Potter
Housing & Property
Donna
Based on past experience of moving home, my expectations of a conveyancing solicitor were not high, I am thrilled to say that Aimee Wright at Stephen's Wilmot Solicitors changed my opinion. Aimee handled the documents and enquiries promptly and clearly, with impeccable attention to detail. Her proactive, friendly and professional approach ensured that my sale progressed smoothly from our side and without unnecessary delays. I particularly appreciated her patience and tenaciousness when my buyer's solicitors did not meet their deadlines. Moving house is stressful but with Aimee on the case I was confident that my sale was in good hands. She made what can be a complex and frustrating time, straightforward and as seamless as possible. I would 1,000,000 per cent recommend Aimee, Elliemay and Stephens Wilmot to anyone looking for a reliable, knowledgeable and proficient conveyancing solicitor. From start to finish, they demonstrated exceptional professionalism, patience and efficiency. Thank you so much.
Legal experts tagged in
this review
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Reviews
4.7
/5
1748 Reviews
Filter your results
Star rating
Review Source
Rating
Review Source
Clients say
What clients say about Stephens Wilmot Ltd
The firm is highly regarded for residential conveyancing, including first-time purchases, sales, transfers, chains, remortgages and more complex property matters. Clients also value support with wills and powers of attorney. Reviews consistently praise the team’s expertise, efficiency and ability to keep transactions moving, even when issues arise. Soft skills highlighted include clear and prompt communication, friendliness, patience, professionalism, reassurance and a proactive, client-focused approach. Many clients felt well informed, supported and confident throughout the process.
Clear communication
Prompt responses
Professional service
Efficient handling
Helpful support
Kept informed
Friendly approach
Proactive updates
Knowledgeable team
Stress-free process
ReviewSolicitors Review List
Jemimah
Housing & Property
Buying first home
Buying my first home came with a lot of moving parts, but Natalie and Rhys made the process feel much more manageable. They were helpful, responsive and kept things progressing. I really appreciated the support, communication and all the work behind the scenes to get everything over the line. I picked up the keys last week and I’m very grateful for everything they did to help make it happen. Would happily recommend Stephens Wilmot.
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Emily Smith
Verified
This review was submitted by a verified client of Stephens Wilmot Ltd.
Housing & Property
Great Solicitors
We used Stephens Wilmot Ltd for the sale of our house and purchase of a new property and they were fantastic at handling the paperwork and keeping us updated. They were also really responsive to any questions or queries we had and were very professional. I would highly recommend them.
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Philip James
Verified
This review was submitted by a verified client of Stephens Wilmot Ltd.
7 months to sell a lock up garage ????
We had a buyer for our single lock up garage in February. There was no chain,no mortgage involved,indeed,a very straight forward sale. However,this simple sale took 7 months to complete, due to the complacency of the Solicitors involved on both sides. Our buyer and ourselves kept each other informed of the lack of progress,and we had to constantly push to get any action throughout the process. After 7 months,our solicitor then charged us an extra £180 for completing within 10 days !! We complained to the firm and were refunded the £180 and compensated.
K brann
Verified
This review was submitted by a verified client of Stephens Wilmot Ltd.
Housing & Property
Very professional
Great professional company would highly recommend
Legal experts tagged in
this review
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Tilly
Extremely disappointing experience – would not recommend
Extremely disappointing experience – would not recommend We are first-time buyers and unfortunately our experience with this conveyancing firm has been extremely disappointing. We are now around 24 weeks into a completely chain-free purchase and still have not exchanged. There was a delay of around a month caused by the seller, which was outside of the conveyancer's control, but the overall length of time this purchase has taken is incredibly frustrating. The biggest issue has been the communication. We have repeatedly struggled to get clear updates, and on one occasion we received no response for around two weeks. In which time I was being blatantly ignored. When we have asked where things are up to or what is still outstanding, we were dismissed rather than supported or properly informed. Our completion date is coming up and I have very little faith - I’m more excited for my dealing with this company to end than getting the keys at this point. As first-time buyers, we expected our conveyancer to guide us through the process and explain what we needed to do. Instead, we have often felt like we have been left to figure things out ourselves. We have had to repeatedly chase for information and resend documents that had already been provided. On one occasion, we were asked to resend a signature because the reverse side of the document had apparently not been checked. We have now reached the stage where we have very little confidence in the service we are receiving. Buying your first home is already stressful enough without feeling like you have no idea what is happening or whether anything is actually progressing. I logged a complaint with them over 3 weeks again and am yet to recived an acknowledgment. The experience has been incredibly stressful and has taken a lot of the excitement out of buying our first home. We simply wanted clear communication, proper guidance and a basic level of customer service, and unfortunately that is not what we have experienced.
Legal experts tagged in
this review
Other Reviews
Paul Dryden
Housing & Property
Paul
Generally good but sometimes difficult to get through on the phone
Emma Selfridge
Thank you for your review. I am sorry that you found this to be the case and this is unusual for us. We have been temporarily short-staffed on reception but this is now resolved. Thank you for your instructions in this matter.
Laura Statham
Housing & Property
Laura
Alison Olsen was absolutely fantastic throughout our purchase. She made the whole process incredibly smooth and efficient and was extremely proactive every step of the way. Communication was excellent, and she was always one step ahead, making sure everything progressed without delay. A genuinely first-class service from start to finish. We couldn’t have asked for a better experience and would highly recommend Alison to anyone. Thank you! The Statham’s
Solicitors tagged in
this review
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
Malkiat Hayer
Housing & Property
Malkiat
Have been using them for years, very good service and at reasonable fees
Solicitors tagged in
this review
Eleanor Mae Crabtree
Housing & Property
Eleanor
Used Stephens Wilmot as our solicitors in our house move. They were fantastic at keeping us informed and worked very hard on our behalf when the our Estate Agents weren't being helpful. 100% would recommend
Solicitors tagged in
this review
Donna Potter
Housing & Property
Donna
Based on past experience of moving home, my expectations of a conveyancing solicitor were not high, I am thrilled to say that Aimee Wright at Stephen's Wilmot Solicitors changed my opinion. Aimee handled the documents and enquiries promptly and clearly, with impeccable attention to detail. Her proactive, friendly and professional approach ensured that my sale progressed smoothly from our side and without unnecessary delays. I particularly appreciated her patience and tenaciousness when my buyer's solicitors did not meet their deadlines. Moving house is stressful but with Aimee on the case I was confident that my sale was in good hands. She made what can be a complex and frustrating time, straightforward and as seamless as possible. I would 1,000,000 per cent recommend Aimee, Elliemay and Stephens Wilmot to anyone looking for a reliable, knowledgeable and proficient conveyancing solicitor. From start to finish, they demonstrated exceptional professionalism, patience and efficiency. Thank you so much.
Legal experts tagged in
this review
Jo Powell
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future
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