Gilson Gray LLP

My experience was great when it came to update on emails and calls. I would receive forms. Then after I sent it back if I had missed something or needed more info they would reply back that day. On the phone the solicitors and receptionist would explain who's available, what needed to be done etc.

My experience with ⁠Gilson Gray was, without question, the worst customer service I have ever experienced. What should have been a straightforward purchase of a chain-free new-build property took seven months to complete. There was no chain on either side, yet the process was plagued by delays, poor communication and what appeared to be a complete lack of organisation. During the transaction I was passed between eight different solicitors – Emma, Sophie, Bethan, Courtney, Jess, Egija, Sally and Heather. Having to explain my situation over and over again was exhausting, and no one ever seemed to have a full understanding of my case. Bethan was, by far, the most concerning person I dealt with. Every phone call made it obvious she had little understanding of my property or where the transaction had got to. After supposedly working on my file for four months, she then realised she had been dealing with the wrong property. I was genuinely shocked that such a fundamental mistake could happen. On top of that, I found her rude, dismissive and arrogant whenever I spoke to her. She inspired absolutely no confidence and appeared to have a poor understanding of the legal requirements surrounding my purchase. Communication throughout the transaction was appalling. I received virtually no proactive updates and had to chase constantly for information, only to receive vague responses or no meaningful update at all. I was left completely in the dark for months, wondering whether anything was actually happening. The entire experience had a significant impact on my wellbeing. It reduced me to tears on multiple occasions. Buying your first home should be one of the most exciting milestones in your life, but Gilson Gray made it one of the most stressful and upsetting experiences I’ve ever been through. To add insult to injury, the fees charged for this level of service were outrageous. I genuinely cannot understand how a firm can justify charging such high legal fees while delivering such a poor standard of client care. I have already advised friends and family members who are currently buying properties not to use Gilson Gray under any circumstances, and I will continue to do so. Based on my experience, I would never trust this firm with another property transaction and cannot recommend them to anyone.

Faultless service provided by Sally McBride at Lincoln. A delight to deal with. Quick responses and explained everything clearly. We are not very good at using portals but they guided us through always offering support and alternative ways. The whole team were friendly and efficient. Even welcomed our dog when we went to take documents!!

I was a little apprehensive at first using an on line solicitor, but I couldn’t be happier with the result . Every email was replied to and the people I dealt with were very friendly and efficient. Would certainly use them again .

Sold my flat through your move and Gilson Gray solicitor. Gilson Gray we’re professional and diligent and made sure no future problems would arise. Any questions I had were answered fully and within a reasonable time frame At no point was I made to feel a burden for asking questions that were probably fairly elementary as far as a solicitor was concerned At all times I felt that things were under control Many thanks for your help

Sally McBride was very helpful all the through the process of selling my house could not of asked for more

Steven was friendly, informative, open and explained in detail the agreement I needed to sign which made the process easier.

A big thank you to the team at Gilson Gray for there help in the selling of the property. Always ready to help in answering any question's and sort any problems in a professional manner. It helped in a smooth process of selling the property.

Gilson Gray, has been an outstanding law firm for me during our purchase. Our case handler; Heather, was fantastic throughout our house purchase. She was professional, responsive, and kept us informed every step of the way. Her efficiency and attention to detail made the whole process smooth and stress-free. She was promptly answering or cascading all our queries and keeping us updated. I highly recommend Heather to anyone looking for an excellent solicitor. Thank you for your outstanding service!

The team at GG were amazing from start to end, especially Sharon May. She answered evry little query we had and made the house selling process were smooth and easy. Everything was handled smoothly, making the experience far less stressful. I would highly recommend their services.