Gilson Gray LLP

Excellent user friendly service with quick response when required.

I am a lawyer who specialises in personal injury litigation. I instructed Gilson Gray to recover a significant sum of damages, together with expenses, which had been granted for a client by court decree against an uninsured defender. The defender was avoiding any attempt to make payment personally. The matter was dealt with by David Alexander and David Gray. The service provided by both was impeccable : fast, efficient and and courteous. A pro-active and vigorous approach to recover the sums due. Very professional. I was delighted, as was my client, that all sums due by way of damages and expenses were recovered within a very short timeframe. I would highly recommend Gilson Gray in respect of any debt recovery related matter.

Very clear and supportive, action matters in a timely manner.

Very efficient and professional. Helped clarify the process and explain legal terms.

I have only good things to say about the firm and the way I was treated

Terrible service. Starting from lying in a quote by not disclosing all charges, throughout the whole process there was no contact and no responses to emails. During the case that took 9 MONTHS, two of solicitors drop the case and was either sacked or left the company. That would be ok if someone else would take over, but no, no one told us about it for 3 weeks, no replacement was provided. The contact was just cut completely for 3 weeks...Filling a formal complaint did not make a change as they sided with their solicitors, obviously. Today, a whole month after closing the case I am still waiting to receive money that they own me and my partner... avoid at all costs. The process that could easily take up to 6 month, dragged for 6 months with only reason being incompetent and unprofessional behaviour.

To say I have been disappointed with the conduct of this company during my recent sale to one of their clients is an understatement. There general lack of responses and time being taken to respond to transactions or any paperwork meant it was a long hard slog that wasn't needed. I ended up reluctantly taking out an indemnity that was not required and was in essence called a liar :( my builder went bust whilst completing the site 35 years ago but these solicitors suggested that the company was still trading. The fact that the company they mentioned wasn't even incorporated until 3 years after my house was built is nothing more than scandalous and just shows their lack of attention to detail and fact checking. As stated I reluctantly agreed hoping that it would get the sale past the finish post but it still took another month of stress and additional costs for storage before we finally completed and then I was given 5 days to get everything organised. In my opinion they have probably taken on too many clients but that doesn't negate they're incompetence shown above. I wish anyone using this company the best of luck!!

Poor/non existent communication. ‘Admin error’ led to them forgetting searches had been received and reported on, little to no advice, just (barely) went through the motions for the paperwork. Failed to follow agreed instructions on an indemnity issue. Finally calculated the money wrong so on completion day it completed late because they realised they needed extra money when their accountants went to make the transfer. Overall duration wasn’t awful, but could have been so much quicker and less stressful.

Worst solicitors I have ever experienced, took over 6 months to complete on my property. We ended up paying more for policies because they took so long that our mortgage was running out. Zero communication, don't pick up the phone, ignore you completely. Do not waste your time.

My experience with Gilson Gray, and specifically Samantha Ling, was deeply disappointing. Key documents were mishandled, and the lack of communication was a recurring issue. This led to significant financial loss for both myself and my partner, which could have been avoided with more professionalism and attention to detail. I would strongly advise others to carefully consider their options before choosing this firm.