Gilson Gray LLP

Poor communication, slow to respond and really unhelpful

Disappointing service. With the exception of the last case handler, there was no sense of urgency, too many mistakes and information not being forwarded or lost. There were too many different case handlers, two of which left the firm whilst handling my case! A lot of time has had to be spent by me and the Estate Agents chasing. The inordinate length of time to undertake this simple case has left me with unnecessary additional costs.

Despite very awkward solicitors on the buyer's side, who regularly claimed the had not received information etc when it was proved to wrong, Joanne kept doing her job and stayed in touch with updates. Thank you!

Don’t even know where to start. Well put it this way if you are selling a house using Gilson Grey services than you might as well do it all by yourself. They won’t chase anything for you without your own intervention. They can’t be asked to do nothing. You get that horrible feeling from them that they doing you a favor by selling your property even though you are paying them. I don’t really want to mention names but the woman that was running our sale was always on holiday you could never reach her and every time you actually managed to get hold of her she would fill you up with false promises „ I will get back to you” some people in her team tried a little bit to help but again they had to be pushed to do it. If it wasn’t for strong worded emails from myself and the very big help from the estate agent side our house wouldn’t by sold. Very unprofessional, lack of people skills and trust me the list could go on and on and on.

Feedback shared directly with Gilson Gray in the private section of this form in the hope that it might encourage them to make some changes for future client experience.

Hugely underwhelming service from Gilson-Grey. 8½ months to complete a private, chain-free sale. The same question kept being asked of the seller's solicitor without any explanation of why their response was unsatisfactory. Never reachable by phone. Had to chase through every step of the process, and if I hadn't, I don't believe we would have completed by now. Complaints not listened to. Cashback from the mortgage company not forwarded on to us (still chasing). I felt "stuck" with Gilson-Grey. Had it been any other service, I would have cancelled long before the job was complete.

I had a poor experience with Gilson Gray Solicitors (Lincoln) during my property purchase. Communication was consistently unreliable, with unanswered emails and calls, and my case was passed between staff without clear explanation. At the final stage, I was unexpectedly asked to make an additional payment without justification and felt pressured to do so to avoid delaying completion. Instructions around payments and authorisation were inconsistent and confusing, causing unnecessary stress. Overall, the service was disorganised and fell well below expected professional standards.

Gilson Gray are the agent for our rental property (Specifically: Pauline Traill) and I can honestly say they are terrible to deal with as a tenant. I sold my own property and moved into a rental for the first time and they have been extremely poor to deal with even the most basic of issues. Minor issues which should be an easy fix are still outstanding, most of which were highlighted before moving into the property. The property was meant to be inspected before moving in, it must have been done with their eyes closed. I found multiple issues before moving in, most of which were easy to spot for anyone. Just do your job! It’s also no use complaining to the Head of Department Marcus Di Rollo as he’s just as poor at dealing with things.

I have recently sold a house using Gilson Gray and I found them to be very professional, with friendly staff who replied to my queries promptly. Special shout out to Thomas Rance, my case handler, who was very helpful.

This company were recommended by a mortgage broker and acted for a friend our ours for the purchase of their first property, They started off OK but fell off the cliff in the later stages off the sale!!! Slow, unresponsive and unprofessional!!!! Seem to work against you not for you!!!! Use at your own peril 😞