Gilson Gray LLP

Very professional and very understanding

We were recommended to Gilson Gray by our estate agents. We needed a quick and efficient service to secure the property we had chosen and to this end arranged for a bridging loan. After making initial payments totalling £230 and several email communications regarding the sale they informed us they couldn't act for us due to the bridging loan. We had to engage another firm and start again, wasting the time and effort already spent. After several emails Sam Burrows agreed to a refund and asked for bank details to refund. That was on the 11th December 2025, no payment has been made. To date I have sent several emails asking when payment will be made, also made several phone calls to complaints officer just to be ignored and received no call back. I am now looking to what action to take through the solicitors licensing board to recover my money.

We had great experience with Gilson Gray Llp

I recently worked with Gilson Gray LLP for a house remortgage, and I couldn’t be happier with the service I received. My main solicitor was Rebecca Shepherd, and I also had the pleasure of dealing with Kirsten and Lizzy during the process. From start to finish, the team was professional, responsive, and genuinely supportive. Rebecca was fantastic she explained every step clearly and made what can often be a stressful process feel seamless and straightforward. She was always approachable and quick to respond to any questions I had, ensuring that I fully understood all the details before moving forward and when she wasn’t available I was promptly referred. Kirsten and Lizzy were equally excellent, keeping communication flowing smoothly and ensuring that all the paperwork and timelines were handled efficiently. Their teamwork and attention to detail gave me complete confidence that everything was in safe hands. What really stood out to me was the personal touch and professionalism the whole team brought to the experience. I would highly recommend Gilson Gray LLP.

douglas and rachael have been a great help in me securing my first mortgage as a first time buyer, couldn’t recommend them enough!

Probably the biggest financial outgoing I’ve undertaken on my own and can’t thank Gilson Gray enough for their professional help and advice throughout. Any member of staff I communicated with always returned calls or e-mails and nothing was too much trouble. Thanks so much again for all your help and especially Brooke McCrorie who I very much appreciated simplifying everything legal and keeping me right. From deciding to go with Gilson Gray all was a positive experience from day one through to Brooke’s call first thing on 27th Jan to let me know my keys were awaiting collection! I can genuinely recommend Gilson Gray without hesitation and would contact and use them again in the future. 😊

This company were recommended by a mortgage broker and acted for a friend our ours for the purchase of their first property, They started off OK but fell off the cliff in the later stages off the sale!!! Slow, unresponsive and unprofessional!!!! Seem to work against you not for you!!!! Use at your own peril 😞

I am a mortgage broker, and had recommended Gilson Gray to my client. If only I could turn back time now. Constant delays (took 3 week's to actually start doing anything), struggling to get hold of the case handler. Call back's missed, emails missed and a completion statement sent out with the incorrect amount on, more money requested with no explanation and no amount of additional funds to send on the communication. Seems to be a theme reading the other reviews. If you are looking for a law firm that offers an ounce of customer service, keep on scrolling, this isnt the one for you. I will NEVER recommend Gilson Gray ever again to any of my clients.

Ashley Baber is a credit to the profession. Throughout the purchase of our home she was super proactive, impressively responsive, necessarily rational and above all warm and friendly. We would not hesitate in recommending her.

Poor/non existent communication. ‘Admin error’ led to them forgetting searches had been received and reported on, little to no advice, just (barely) went through the motions for the paperwork. Failed to follow agreed instructions on an indemnity issue. Finally calculated the money wrong so on completion day it completed late because they realised they needed extra money when their accountants went to make the transfer. Overall duration wasn’t awful, but could have been so much quicker and less stressful.