Anonymous
This review was submitted by a verified client of Gilson Gray Llp.
Good service
During a lengthy process they kept me informed every step of the way.
2 West Marketgait, Dundee, Angus, DD1 1QN
Accepting new clients
2 West Marketgait, Dundee, Angus, DD1 1QN
Regulated by:
The Solicitors Regulation Authority
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Gilson Gray LLP are accredited by
At Gilson Gray we strive to support our clients throughout their lifetimes. So whether it's legal matters, property services or financial advice, we're here for you.
The rankings below show the areas of expertise that Gilson Gray LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Gilson Gray LLP are accredited by
At Gilson Gray we strive to support our clients throughout their lifetimes. So whether it's legal matters, property services or financial advice, we're here for you.
The rankings below show the areas of expertise that Gilson Gray LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
2 West Marketgait, Dundee, Angus, DD1 1QN
What clients say about Gilson Gray LLP
Reviews praise the firm’s conveyancing and property law expertise, with strengths in remortgage and employment advice noted. Clients value professionalism, responsiveness and clear, timely communication, plus attention to detail, efficiency and proactive case management. The team is described as supportive, friendly and patient—especially with first‑time buyers—and praised for making transactions smoother and less stressful through practical guidance and regular updates.
This review was submitted by a verified client of Gilson Gray Llp.
During a lengthy process they kept me informed every step of the way.
This review was submitted by a verified client of Gilson Gray Llp.
Douglas and Nuria helped us extensively with our recent sale and purchase. We were kept regularly informed and updated throughout. Overall a smooth process. Would highly recommend Gilson Gray.
This review was submitted by a verified client of Gilson Gray Llp.
I have used Gilson Gray 4 times now for buying and selling property. Every time they are quick to respond to emails and get the job done efficiently and in a timely manner, all at a fair price.
Hi Martin, Thank you for your continued instructions and wonderful feedback. We are delighted that the team handles your instructions timeously and efficiently. If there is anything further the team can assist with, please let us know.
This review was submitted by a verified client of Gilson Gray Llp.
David Gray was incredibly helpful from initial engagement through to conclusion. Clear, friendly and professional communication and happy to answer any questions we had. Resolved our enquiry very quickly and made it a stress free process with clarity around what work would be carried out and the associated fees. Would highly recommend.
Thank you Katie and Chris for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We are delighted to hear that your experience with David Gray was positive from start to finish and that you would recommend our services. If there is anything further we can do to assist you, please contact us.
This review was submitted by a verified client of Gilson Gray Llp.
Douglas has been assisting me with purchasing my first home. I had to contact Gilson Gray last minute due to requiring a solicitor on a Saturday, and this company were able to do this without any hesitation. I have managed to have an offer accepted on a house (first first home) and look forward to completing the process with Gilson Gray.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. Douglas will receive a copy of the feedback, and get the recognition he deserves, thanks again!
Ellie Creasie was kind, helpful & understanding Delighted to have her dealing with my sale/purchase requirements
First time buyers, these are the solicitors you want helping you through your first property purchase. I had the lovely experience of having Monika handle the legal affairs regarding my purchase of my first home. Everyone told me that solicitors are infamous for dragging their feet when it comes to moving the process along, but that couldn’t be further from the truth with Monika. She helped the process move faster than original expectation and provided both information & reassurance of what was happening so I was always kept in the loop. The accessibility to ask her questions also made it an easier purchase and Monika did not make me it feel like a chore at all. The highlight moment was when there was a hiccup with the bank when it came to processing my help-to-buy and she managed to speed the process through before the exchange date. If Monika is an example of the company’s work ethic, then they can expect me calling them again for assistance on future properties.
Hi Thomas Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with your first property purchase, and that Monika was able to support you throughout the process. We really appreciate you taking the time to leave a review and wish you all the best in your new home. If there is anything further we can do to assist, please do not hesitate to contact us.
Do not use G&G. I was initially quoted a reasonable sum for conveyancing, with them knowing that the purchase was leasehold and required building safety checks. This price raised slightly halfway through conveyancing, then on the day of exchange it was raised by an additional £1,000, then DOUBLED. Knowing the sale would fall through if I failed to pay, I was forced to. This was a no-chain purchase that took over six months to complete, despite instructions asking them to get matters in order weeks in advance. There is also administrative incompetence seemingly throughout the organisation. Wet ink documents weren't checked and had to be resigned right before exchange, inquiries from myself that relied on 3rd parties were asked one week before exchange (risky, as 3rd parties have no requirement to respond in time), despite being asked months in advance, and despite being a first time buyer, no process or documents were actually explained in any meaningful way. Additionally, questions and emails regarding progress and next steps were never clearly answered, or sometimes they were ignored for days. Certainly not worth the sum they demanded on completion. Avoid at all costs.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. The concerns your have raised are being actively investigated by a senior member of our leadership team, and as you are aware from recent correspondence, they will be in touch with you in relation to this in due course. As this review relates to your specific client file and we are unable to discuss confidential detail publicly, we will continue to address your concerns directly and thoroughly through our ongoing process. We appreciate the opportunity to investigate the issues raised and will provide a full response. Best wishes, Gilson Gray
We had an excellent experience throughout the conveyancing process from exchange to completion. The team was professional, efficient, and kept us well informed at every stage. Communication was clear and prompt, and any questions or concerns we had were dealt with quickly and thoroughly. The entire process was handled smoothly, making what can often be a stressful experience much more manageable. We particularly appreciated the attention to detail and proactive updates, which gave us confidence that everything was progressing as expected. We would highly recommend their services to anyone buying or selling a property and would not hesitate to use them again in the future. Thank you for all your hard work and support in making the transaction a success. Mr Emmanuel Olamiyo Muwagun and Mrs Oluwaseun Funke Ola-Muwagun
Thank you, Mr Muwagun and Mrs Ola-Muwagun, for your detailed and thoughtful review. We are delighted to hear that you had such a positive experience throughout your conveyancing journey from exchange to completion. It’s great to know that our team’s professionalism, efficiency, and clear communication helped keep you informed and reassured at every stage. We understand how important it is for clients to feel confident during what can often be a complex and stressful process, so we’re especially pleased that our proactive updates and attention to detail helped make everything run smoothly for you. Your recommendation is greatly appreciated, and we are very grateful for your kind words. We would be pleased to assist you again in the future should you need us. Kind regards, Gilson Gray
Buying / selling with Gilson Gray has been such an easy process . All the team have been so helpful and professional throughout the journey and I would highly recommend to anyone for the future
Hi Ashley, Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray and would recommend us to others. Your kind words mean a great deal, and we will be sure to pass your thanks on to the team. If we can help with anything else, please let us know.
What clients say about Gilson Gray LLP
Reviews praise the firm’s conveyancing and property law expertise, with strengths in remortgage and employment advice noted. Clients value professionalism, responsiveness and clear, timely communication, plus attention to detail, efficiency and proactive case management. The team is described as supportive, friendly and patient—especially with first‑time buyers—and praised for making transactions smoother and less stressful through practical guidance and regular updates.
This review was submitted by a verified client of Gilson Gray Llp.
During a lengthy process they kept me informed every step of the way.
This review was submitted by a verified client of Gilson Gray Llp.
Douglas and Nuria helped us extensively with our recent sale and purchase. We were kept regularly informed and updated throughout. Overall a smooth process. Would highly recommend Gilson Gray.
This review was submitted by a verified client of Gilson Gray Llp.
Was contacted promptly by one of the advisors very promptly, Douglas was helpful and reassuring throughout the whole thing
This review was submitted by a verified client of Gilson Gray Llp.
Douglas was quick in responding to any correspondence and got the job done.
This review was submitted by a verified client of Gilson Gray Llp.
I have used Gilson Gray 4 times now for buying and selling property. Every time they are quick to respond to emails and get the job done efficiently and in a timely manner, all at a fair price.
Hi Martin, Thank you for your continued instructions and wonderful feedback. We are delighted that the team handles your instructions timeously and efficiently. If there is anything further the team can assist with, please let us know.
Ellie Creasie was kind, helpful & understanding Delighted to have her dealing with my sale/purchase requirements
Very efficient service. No issues at all. Cmmunication was good. Speed of sorting everything out was great.
First time buyers, these are the solicitors you want helping you through your first property purchase. I had the lovely experience of having Monika handle the legal affairs regarding my purchase of my first home. Everyone told me that solicitors are infamous for dragging their feet when it comes to moving the process along, but that couldn’t be further from the truth with Monika. She helped the process move faster than original expectation and provided both information & reassurance of what was happening so I was always kept in the loop. The accessibility to ask her questions also made it an easier purchase and Monika did not make me it feel like a chore at all. The highlight moment was when there was a hiccup with the bank when it came to processing my help-to-buy and she managed to speed the process through before the exchange date. If Monika is an example of the company’s work ethic, then they can expect me calling them again for assistance on future properties.
Hi Thomas Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with your first property purchase, and that Monika was able to support you throughout the process. We really appreciate you taking the time to leave a review and wish you all the best in your new home. If there is anything further we can do to assist, please do not hesitate to contact us.
Had numerous issues with this firm... Put the wrong account number on completion day for my mortgage so the gunds did not go to the bank... had two active mortgages costing me money... took 6 months of battling to get a refund... Local search done on the wrong property... no email responses... weeks of calling to get through to anyone... information not sent or incorrect Avoid this firm!
Do not use G&G. I was initially quoted a reasonable sum for conveyancing, with them knowing that the purchase was leasehold and required building safety checks. This price raised slightly halfway through conveyancing, then on the day of exchange it was raised by an additional £1,000, then DOUBLED. Knowing the sale would fall through if I failed to pay, I was forced to. This was a no-chain purchase that took over six months to complete, despite instructions asking them to get matters in order weeks in advance. There is also administrative incompetence seemingly throughout the organisation. Wet ink documents weren't checked and had to be resigned right before exchange, inquiries from myself that relied on 3rd parties were asked one week before exchange (risky, as 3rd parties have no requirement to respond in time), despite being asked months in advance, and despite being a first time buyer, no process or documents were actually explained in any meaningful way. Additionally, questions and emails regarding progress and next steps were never clearly answered, or sometimes they were ignored for days. Certainly not worth the sum they demanded on completion. Avoid at all costs.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. The concerns your have raised are being actively investigated by a senior member of our leadership team, and as you are aware from recent correspondence, they will be in touch with you in relation to this in due course. As this review relates to your specific client file and we are unable to discuss confidential detail publicly, we will continue to address your concerns directly and thoroughly through our ongoing process. We appreciate the opportunity to investigate the issues raised and will provide a full response. Best wishes, Gilson Gray
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