Insurance Issues
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4,831 Total Company Reviews
Insurance Issues
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4,831 Total Company Reviews
2 West Marketgait, Dundee, Angus, DD1 1QN
Accepting new clients
2 West Marketgait, Dundee, Angus, DD1 1QN
Regulated by:
The Solicitors Regulation Authority
Regulator ID:
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Gilson Gray LLP are accredited by
At Gilson Gray we strive to support our clients throughout their lifetimes. So whether it's legal matters, property services or financial advice, we're here for you.
The rankings below show the areas of expertise that Gilson Gray LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Gilson Gray LLP are accredited by
At Gilson Gray we strive to support our clients throughout their lifetimes. So whether it's legal matters, property services or financial advice, we're here for you.
The rankings below show the areas of expertise that Gilson Gray LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
2 West Marketgait, Dundee, Angus, DD1 1QN
What clients say about Gilson Gray LLP
Reviews praise the firm’s conveyancing and property law expertise, with strengths in remortgage and employment advice noted. Clients value professionalism, responsiveness and clear, timely communication, plus attention to detail, efficiency and proactive case management. The team is described as supportive, friendly and patient—especially with first‑time buyers—and praised for making transactions smoother and less stressful through practical guidance and regular updates.
This review was submitted by a verified client of Gilson Gray Llp.
Excellent user friendly service with quick response when required.
This review was submitted by a verified client of Gilson Gray Llp.
I am a lawyer who specialises in personal injury litigation. I instructed Gilson Gray to recover a significant sum of damages, together with expenses, which had been granted for a client by court decree against an uninsured defender. The defender was avoiding any attempt to make payment personally. The matter was dealt with by David Alexander and David Gray. The service provided by both was impeccable : fast, efficient and and courteous. A pro-active and vigorous approach to recover the sums due. Very professional. I was delighted, as was my client, that all sums due by way of damages and expenses were recovered within a very short timeframe. I would highly recommend Gilson Gray in respect of any debt recovery related matter.
Our clients are at the heart of everything we do, and we are thrilled that you have had such a positive experience with Gilson Gray. David Alexander and David Gray will both receive a copy of the feedback, and get the recognition they deserve, thanks again!
This review was submitted by a verified client of Gilson Gray Llp.
Very clear and supportive, action matters in a timely manner.
We are so grateful for your kind words and 5* review! We’ll let our team know and thank you again for taking the time to share your feedback.
This review was submitted by a verified client of Gilson Gray Llp.
Very efficient and professional. Helped clarify the process and explain legal terms.
This review was submitted by a verified client of Gilson Gray Llp.
I have only good things to say about the firm and the way I was treated
We strive to provide a world-class service, we’re glad to hear we succeeded! Thank you again for sharing your comments, we’ll let our team know
Terrible service. Starting from lying in a quote by not disclosing all charges, throughout the whole process there was no contact and no responses to emails. During the case that took 9 MONTHS, two of solicitors drop the case and was either sacked or left the company. That would be ok if someone else would take over, but no, no one told us about it for 3 weeks, no replacement was provided. The contact was just cut completely for 3 weeks...Filling a formal complaint did not make a change as they sided with their solicitors, obviously. Today, a whole month after closing the case I am still waiting to receive money that they own me and my partner... avoid at all costs. The process that could easily take up to 6 month, dragged for 6 months with only reason being incompetent and unprofessional behaviour.
To say I have been disappointed with the conduct of this company during my recent sale to one of their clients is an understatement. There general lack of responses and time being taken to respond to transactions or any paperwork meant it was a long hard slog that wasn't needed. I ended up reluctantly taking out an indemnity that was not required and was in essence called a liar :( my builder went bust whilst completing the site 35 years ago but these solicitors suggested that the company was still trading. The fact that the company they mentioned wasn't even incorporated until 3 years after my house was built is nothing more than scandalous and just shows their lack of attention to detail and fact checking. As stated I reluctantly agreed hoping that it would get the sale past the finish post but it still took another month of stress and additional costs for storage before we finally completed and then I was given 5 days to get everything organised. In my opinion they have probably taken on too many clients but that doesn't negate they're incompetence shown above. I wish anyone using this company the best of luck!!
We are sorry to hear of your disappointment, however, we note that you are not a client of Gilson Gray and we have not provided you with any services.
Poor/non existent communication. ‘Admin error’ led to them forgetting searches had been received and reported on, little to no advice, just (barely) went through the motions for the paperwork. Failed to follow agreed instructions on an indemnity issue. Finally calculated the money wrong so on completion day it completed late because they realised they needed extra money when their accountants went to make the transfer. Overall duration wasn’t awful, but could have been so much quicker and less stressful.
We appreciate your feedback and apologise that you were not satisfied with the level of service you received. Our clients are at the heart of everything we do, and we take feedback from clients very seriously. We believe we have located your case and will review this internally.
Worst solicitors I have ever experienced, took over 6 months to complete on my property. We ended up paying more for policies because they took so long that our mortgage was running out. Zero communication, don't pick up the phone, ignore you completely. Do not waste your time.
My experience with Gilson Gray, and specifically Samantha Ling, was deeply disappointing. Key documents were mishandled, and the lack of communication was a recurring issue. This led to significant financial loss for both myself and my partner, which could have been avoided with more professionalism and attention to detail. I would strongly advise others to carefully consider their options before choosing this firm.
We’re truly sorry to hear about your experience, as it falls short of the high standards we set for ourselves. Clear communication and providing guidance—especially for first-time buyers—are priorities for us, and it’s disappointing to learn that we didn’t meet your expectations in this instance. Your concerns regarding communication and support will be reviewed internally to ensure we learn from this and make improvements where necessary. We deeply value all our clients and are committed to delivering a supportive and professional service. Please can you email Joanne Sworder - joanne.sworder@gilsongray.com (Deputy Head of Conveyancing) confirming your client reference number or the property address and we will come back to you directly regarding your complaint.
What clients say about Gilson Gray LLP
Reviews praise the firm’s conveyancing and property law expertise, with strengths in remortgage and employment advice noted. Clients value professionalism, responsiveness and clear, timely communication, plus attention to detail, efficiency and proactive case management. The team is described as supportive, friendly and patient—especially with first‑time buyers—and praised for making transactions smoother and less stressful through practical guidance and regular updates.
This review was submitted by a verified client of Gilson Gray Llp.
Was contacted promptly by one of the advisors very promptly, Douglas was helpful and reassuring throughout the whole thing
This review was submitted by a verified client of Gilson Gray Llp.
Douglas was quick in responding to any correspondence and got the job done.
This review was submitted by a verified client of Gilson Gray Llp.
I have used Gilson Gray 4 times now for buying and selling property. Every time they are quick to respond to emails and get the job done efficiently and in a timely manner, all at a fair price.
Hi Martin, Thank you for your continued instructions and wonderful feedback. We are delighted that the team handles your instructions timeously and efficiently. If there is anything further the team can assist with, please let us know.
This review was submitted by a verified client of Gilson Gray Llp.
David Gray was incredibly helpful from initial engagement through to conclusion. Clear, friendly and professional communication and happy to answer any questions we had. Resolved our enquiry very quickly and made it a stress free process with clarity around what work would be carried out and the associated fees. Would highly recommend.
Thank you Katie and Chris for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We are delighted to hear that your experience with David Gray was positive from start to finish and that you would recommend our services. If there is anything further we can do to assist you, please contact us.
This review was submitted by a verified client of Gilson Gray Llp.
Used when purchasing a new house, Gilson have been super helpful and went above and beyond.
Thank you for the wonderful feedback and for taking the time to share your experience with Gilson Gray. We’ll share your feedback with our team - If we can help with anything else, please let us know.
First time buyers, these are the solicitors you want helping you through your first property purchase. I had the lovely experience of having Monika handle the legal affairs regarding my purchase of my first home. Everyone told me that solicitors are infamous for dragging their feet when it comes to moving the process along, but that couldn’t be further from the truth with Monika. She helped the process move faster than original expectation and provided both information & reassurance of what was happening so I was always kept in the loop. The accessibility to ask her questions also made it an easier purchase and Monika did not make me it feel like a chore at all. The highlight moment was when there was a hiccup with the bank when it came to processing my help-to-buy and she managed to speed the process through before the exchange date. If Monika is an example of the company’s work ethic, then they can expect me calling them again for assistance on future properties.
Hi Thomas Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience with your first property purchase, and that Monika was able to support you throughout the process. We really appreciate you taking the time to leave a review and wish you all the best in your new home. If there is anything further we can do to assist, please do not hesitate to contact us.
Had numerous issues with this firm... Put the wrong account number on completion day for my mortgage so the gunds did not go to the bank... had two active mortgages costing me money... took 6 months of battling to get a refund... Local search done on the wrong property... no email responses... weeks of calling to get through to anyone... information not sent or incorrect Avoid this firm!
Do not use G&G. I was initially quoted a reasonable sum for conveyancing, with them knowing that the purchase was leasehold and required building safety checks. This price raised slightly halfway through conveyancing, then on the day of exchange it was raised by an additional £1,000, then DOUBLED. Knowing the sale would fall through if I failed to pay, I was forced to. This was a no-chain purchase that took over six months to complete, despite instructions asking them to get matters in order weeks in advance. There is also administrative incompetence seemingly throughout the organisation. Wet ink documents weren't checked and had to be resigned right before exchange, inquiries from myself that relied on 3rd parties were asked one week before exchange (risky, as 3rd parties have no requirement to respond in time), despite being asked months in advance, and despite being a first time buyer, no process or documents were actually explained in any meaningful way. Additionally, questions and emails regarding progress and next steps were never clearly answered, or sometimes they were ignored for days. Certainly not worth the sum they demanded on completion. Avoid at all costs.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. The concerns your have raised are being actively investigated by a senior member of our leadership team, and as you are aware from recent correspondence, they will be in touch with you in relation to this in due course. As this review relates to your specific client file and we are unable to discuss confidential detail publicly, we will continue to address your concerns directly and thoroughly through our ongoing process. We appreciate the opportunity to investigate the issues raised and will provide a full response. Best wishes, Gilson Gray
I got lucky with sally. Couldn't have wished for better. Would highly recommend.
Thank you, Martin, for your 5-star review. We're delighted to hear that you had such a positive experience and that you were happy with the support you received from Sally. It's great to know everything went smoothly for you. Thank you for your recommendation and for choosing Gilson Gray. We really appreciate your feedback and look forward to assisting you again in the future. Kind regards, Gilson Gray
We had an excellent experience throughout the conveyancing process from exchange to completion. The team was professional, efficient, and kept us well informed at every stage. Communication was clear and prompt, and any questions or concerns we had were dealt with quickly and thoroughly. The entire process was handled smoothly, making what can often be a stressful experience much more manageable. We particularly appreciated the attention to detail and proactive updates, which gave us confidence that everything was progressing as expected. We would highly recommend their services to anyone buying or selling a property and would not hesitate to use them again in the future. Thank you for all your hard work and support in making the transaction a success. Mr Emmanuel Olamiyo Muwagun and Mrs Oluwaseun Funke Ola-Muwagun
Thank you, Mr Muwagun and Mrs Ola-Muwagun, for your detailed and thoughtful review. We are delighted to hear that you had such a positive experience throughout your conveyancing journey from exchange to completion. It’s great to know that our team’s professionalism, efficiency, and clear communication helped keep you informed and reassured at every stage. We understand how important it is for clients to feel confident during what can often be a complex and stressful process, so we’re especially pleased that our proactive updates and attention to detail helped make everything run smoothly for you. Your recommendation is greatly appreciated, and we are very grateful for your kind words. We would be pleased to assist you again in the future should you need us. Kind regards, Gilson Gray
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