Gilson Gray LLP

My experience with ⁠Gilson Gray was, without question, the worst customer service I have ever experienced. What should have been a straightforward purchase of a chain-free new-build property took seven months to complete. There was no chain on either side, yet the process was plagued by delays, poor communication and what appeared to be a complete lack of organisation. During the transaction I was passed between eight different solicitors – Emma, Sophie, Bethan, Courtney, Jess, Egija, Sally and Heather. Having to explain my situation over and over again was exhausting, and no one ever seemed to have a full understanding of my case. Bethan was, by far, the most concerning person I dealt with. Every phone call made it obvious she had little understanding of my property or where the transaction had got to. After supposedly working on my file for four months, she then realised she had been dealing with the wrong property. I was genuinely shocked that such a fundamental mistake could happen. On top of that, I found her rude, dismissive and arrogant whenever I spoke to her. She inspired absolutely no confidence and appeared to have a poor understanding of the legal requirements surrounding my purchase. Communication throughout the transaction was appalling. I received virtually no proactive updates and had to chase constantly for information, only to receive vague responses or no meaningful update at all. I was left completely in the dark for months, wondering whether anything was actually happening. The entire experience had a significant impact on my wellbeing. It reduced me to tears on multiple occasions. Buying your first home should be one of the most exciting milestones in your life, but Gilson Gray made it one of the most stressful and upsetting experiences I’ve ever been through. To add insult to injury, the fees charged for this level of service were outrageous. I genuinely cannot understand how a firm can justify charging such high legal fees while delivering such a poor standard of client care. I have already advised friends and family members who are currently buying properties not to use Gilson Gray under any circumstances, and I will continue to do so. Based on my experience, I would never trust this firm with another property transaction and cannot recommend them to anyone.

I was assigned Shannon Conway to handle both the sale of my home and the purchase of my new one, and she was fantastic from start to finish. She always responded to emails the same day, kept me updated throughout, and even gave me her direct number if I needed anything. Her communication was excellent and she made what could have been a very stressful process much easier. I would highly recommend Shannon to anyone looking for a reliable and professional solicitor.

Kept us fully in informed but as pensioners found it sometimes difficult to understand some of the legal jargon!!

I purchased a flat in glasgow and was all going down hill but Gilson Gray (Cheryl Edgar) guided me through everthing. great work and will alsways be using Gilson Gray for any legal work in the future.

Very professional and patient throughout even with a technophobe like me.

Deborah in the Estate Agency department at Gilson Gray was extremely professional to deal with. Great communication from initial consultation through to offer being made on the property. Can’t recommend Deborah and Kirsten on the legal side enough. Thank you.

I used Gilson Gray as my conveyancing company on selling one of my properties I was appointed Jemima Booker as my solicitor, Jemima and her team made selling my property very easy and made me feel at ease knowing I was in good hands. I would recommend Gilson Gray as a very professional company and will use there services again. 10 out of 10

Excellent service all round . Just completed a flat sale with no issues . Dealt with Emma and Joanne . Both were on top of everything. What is normally a stressfull experience was as smooth and pain free as can be .Thankyou to Emma and Jo Highly recommend and will be using again for my next property purchase .

Emma dealt with both our sale and purchase. Both were much quicker than expected which was brilliant. We found the process very easy using the online portal for both looking at progress and uploading documents. Emma and the team were always responsive to our queries nothing was ever too much trouble. We would definitely use again.

A big thank you to the team at Gilson Gray for there help in the selling of the property. Always ready to help in answering any question's and sort any problems in a professional manner. It helped in a smooth process of selling the property.