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Pepperells Ltd

4.9 | 831 Reviews 831 Reviews | Wills, Trusts & Probate
3,803 Total Company Reviews info icon Wills, Trusts & Probate | info icon 3,803 Total Company Reviews Wills, Trusts & Probate | info icon 3,803 Total Company Reviews

Stuart House, St Johns Street, Peterborough, Cambridgeshire, PE1 5DD

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Stuart House, St Johns Street, Peterborough, Cambridgeshire, PE1 5DD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8007671

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Pepperells Ltd

Stuart House, St Johns Street, Peterborough, Cambridgeshire, PE1 5DD

Reviews

4.9 /5 831 Reviews
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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills, probate, family matters and dispute resolution, with strong knowledge in property sales, purchases and estate work. Reviews highlight efficient handling of complex cases, clear legal advice and thorough attention to detail. Clients also value the firm’s soft skills: friendly, approachable and empathetic staff, prompt responses, excellent communication, patience, professionalism and reassurance throughout what can be stressful processes. Many describe the service as seamless, supportive and highly reliable.

Excellent communication
Friendly service
Professional advice
Quick responses
Efficient process
Clear explanations
Supportive staff
Stress free
Knowledgeable team
Helpful guidance

ReviewSolicitors Review List

Profile image of Barbara  Wraith

Barbara Wraith

Verified
Wills, Trusts & Probate

Professional and Helpful

Natalia is a credit to your firm She carried out the drafting and completion of new Wills for myself and my husband Always professional, sensitive and knowledgeable

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Hazel Stockdale

Verified
Wills, Trusts & Probate

Making a new Will

l found Laura very helpful and professional

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure your feedback is passed onto Laura and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Rachel Warby

Verified
Wills, Trusts & Probate

Easy peasy

Natalia made the experience of making my will super easy..from. start to finish it was completed very quickly. I would definitely recommend thanks Rachel

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that Natalia made the will writing process quick and easy. We will ensure we pass your feedback onto Natalia and look forward to assisting you in the future.Thank you for choosing Pepperells.

0
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Susan Miller

Verified
Wills, Trusts & Probate

Prepared my new will

Quick and efficient and helpful and made me feel at ease

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear about the quick and efficient service you received and that you were put at ease. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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David Pyrah

Verified
Wills, Trusts & Probate

New Will

Laura was very efficient, friendly and knowledgeable. All in all a pleasant experience.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us, and we look forward to working with you in the future should you need us to do so.

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Other Reviews

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Vincent Wright

Wills, Trusts & Probate

Vincent

A very caring solicitors who went above and beyond to settle a family estate and bring it to closure, very efficient and the customer care was absolutely brilliant I can thoroughly recommend them , an old established family solicitors who have a keen edge and a powerful thrust in this modern age. Great bunch of guys absolutely top notch they are.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We will ensure that your comments are passed onto the team. Its great to hear that you were happy with our customer care as this is very important to us. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Gillian Russell

Gillian

I had a great experience with Lucy and Teigan at Pepperells, who helped me with my will. They were both friendly, empathetic, professional and knowledgeable, making the whole process easy and reassuring. The service was very efficient, and I would highly recommend them. Excellent service from start to finish!

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Bob Lowis

Wills, Trusts & Probate

Bob

Very good appointment explained everything to me. Satisfied with the details.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review and choosing Pepperells. We look forward to assisting you in the future should you need us to do so.

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Debra Hill

Debra

Lucy was very efficient and easy to talk to. She handled our wills for us

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that Lucy was efficient when handling your wills. We would like to thankyou for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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chris ducker

Wills, Trusts & Probate

chris

Lucy was very efficient, professional and took the time to address and explain anything we were unsure of. Highly recommend.

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this review

A representative from Pepperells Ltd responded to this review

Thank you for sharing your feedback and its great to hear you would recomend us to others.

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Reviews

4.8 /5 3803 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills, probate, family matters and dispute resolution, with strong knowledge in property sales, purchases and estate work. Reviews highlight efficient handling of complex cases, clear legal advice and thorough attention to detail. Clients also value the firm’s soft skills: friendly, approachable and empathetic staff, prompt responses, excellent communication, patience, professionalism and reassurance throughout what can be stressful processes. Many describe the service as seamless, supportive and highly reliable.

Excellent communication
Friendly service
Professional advice
Quick responses
Efficient process
Clear explanations
Supportive staff
Stress free
Knowledgeable team
Helpful guidance

ReviewSolicitors Review List

Profile image of Jennifer Ashton

Jennifer Ashton

Verified

Will and LPA

Laura was professional, knowledgeable and friendly throughout our engagements with her. She explained everything in a very clear way that we could understand.

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Alan Bond

Verified
Housing & Property

Chloe Knight review

Professional, to the point but very friendly and helpful. A pleasure to use her expertise in this matter. Thank you Chloe.

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Profile image of Barbara  Wraith

Barbara Wraith

Verified
Wills, Trusts & Probate

Professional and Helpful

Natalia is a credit to your firm She carried out the drafting and completion of new Wills for myself and my husband Always professional, sensitive and knowledgeable

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this review

0
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Jack Shepherd

Verified
Housing & Property

J̌ack Shepherd

Good initial meeting . Discussion etc and terms of reference.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Beverley and the team. Thankyou for choosing Pepperells

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Matthew Jackson

Verified
Housing & Property

First House Purchase

​I had a brilliant experience working with Michael Marshall at Pepperells for my house purchase. As a first-time home buyer, navigating the conveyancing process could have been overwhelming, but Michael made everything smooth and straightforward. He was exceptionally responsive, clear, and proactive from start to finish. I always felt completely in the loop and well-supported throughout the entire transaction. I highly recommend Michael and the Pepperells team to anyone needing a reliable conveyancing solicitor!

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear that Michael made the process of buying your first property smooth and straightforward. We will pass your feedback onto Michael and will be happy to assist you again in the future. Thankyou for choosing Pepperells.

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Other Reviews

Profile image of Paul Develter Morley

Paul Develter Morley

Paul

Conveying good..police matters..all they want is the call out money they charge..im a disabled service user..ive been ignored..let down and left with a criminal record when I was a victim of a hate campaign..as could get advice..if this is how you treat autistic people then you should be ashamed of yourself..but of course you actually dont care do you..??? Avoid like covid. !!!

0
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Emma Jasper

Housing & Property

Emma

We had an appointment very quickly with Rebecca, and communication from the office before that appointment was timely and clear. Rebecca understood our issue and gave us really useful information and advice, giving us examples from both sides of the issue to help us be confident in our options. She listened to our concerns well and offered practical advice, which was both clear and useful. Her tone was very professional but also understanding and emphatic, which we appreciated. We felt very reassured by Rebecca's knowledge and advice and it helped our worry immensely.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We are pleased to hear that Rebecca understood your issue and gave you useful advice. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Profile image of Steve Jasper

Steve Jasper

Housing & Property

Steve

Very good service and communication. Answered all our questions and would highly recommend.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Rebecca and the team. We would like to thank you for choosing Pepperells and will be happy to assist you in the future.

0
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Milvia Serra

Milvia

I was referred to them through NIDAS/Women's Aid, not only communication was slow but also had absolutely no help. During my contact with them my son was abducted 2x by his father, I’ve called and send several emails and got little to no reply. I requested to go to Court and get a CAO in Feb, nothing done. Went court because my ex out an application through (but then withdrew it). You’ll get a lot of empty words like “if you need any help feel free to contact” all for nothing because you’ll email, weeks and months will pass by and you’ll not even get “hello”. They’ll arrange call meeting and call backs with you but won’t call you or explain what or why the call didn’t happen. Reception will tell you “I’ll leave a note and mark ar urgent” trust me, you’ll see no urgency. I’m still waiting for a reply for emails I’ve sent in April. We are now in September. Then told me my legal aid is finished but here I’m am, still enduring abuse from my ex, my son remains missing school and no guidance at all on next steps. When I first got in touch I felt a light at the end of the tunnel but it was just a illusion. I’ve now just given up because I have no mental capacity to fight.. maybe when something more serious happen to us, someone will try “care” or try do their job.

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Julie Robinson

Julie

My Sale completed on Wednesday 26th August. My entire proceeds are 'missing'. No sense of urgency from Pepperells but then they have had their fee. Now 10 days of endless phone calls and sleepless nights. Still no proceeds.

0
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