Dispute Resolution
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849 Total Company Reviews
Dispute Resolution
|
849 Total Company Reviews
Ansbury Annexe, Pendruffle Lane, Dorchester, Dorset, DT1 3WJ
Accepting new clients
Ansbury Annexe, Pendruffle Lane, Dorchester, Dorset, DT1 3WJ
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 422866
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Battens Solicitors Limited are accredited by
At Battens, we understand everyone faces unique challenges, whether protecting family, interests, or business assets. We take the time to listen and guide you through life's milestones with wisdom and collaboration. Our clients rely on our renowned legal expertise, fresh thinking, and clear, jargon-free advice. Proud of our award-winning firm, we uphold 300 years of hard work, commitment, and timeless values in a complex, modern world.
The rankings below show the areas of expertise that Battens Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Battens Solicitors Limited are accredited by
At Battens, we understand everyone faces unique challenges, whether protecting family, interests, or business assets. We take the time to listen and guide you through life's milestones with wisdom and collaboration. Our clients rely on our renowned legal expertise, fresh thinking, and clear, jargon-free advice. Proud of our award-winning firm, we uphold 300 years of hard work, commitment, and timeless values in a complex, modern world.
The rankings below show the areas of expertise that Battens Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
"All the solicitors at Battens have been responsive to parents and to me as the parent's advocate. But I would commend Georgina Bacon in particular for her professional compassion, clear advice and her excellent easier to read summaries after meetings or court hearings."
Solicitors tagged in
this review
"The whole conveyancing process was smooth, efficient, friendly and polite. Thank you very much to Cate Barnes and Deborah Frazer who were brilliant!"
| Monday | 09:00–17:15 |
| Tuesday | 09:00–17:15 |
| Wednesday | 09:00–17:15 |
| Thursday | 09:00–17:15 |
| Friday | 09:00–17:15 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Ansbury Annexe, Pendruffle Lane, Dorchester, Dorset, DT1 3WJ
What clients say about Battens Solicitors Limited
The firm specialises in conveyancing, wills, probate, family and civil litigation, with strong technical expertise and clear, practical legal advice. Clients praise efficient, well-organised handling of transactions, timely communication and transparent fees. Valued soft skills include compassion, professionalism, approachability, patience and responsiveness; staff are described as friendly, calming and supportive during stressful or sensitive matters. Reviewers highlight proactive problem-solving, attention to detail and consistent reliability, making processes smoother and less stressful for clients.
This review was submitted by a verified client of Battens Solicitors Limited.
Whilst the claim was contested by the defendant and lasted just short of four years, throughout Kate was confident of a successful outcome.
Solicitors tagged in
this review
Thank you for your review and positive comments about Kate from our Personal Injury team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
This review was submitted by a verified client of Battens Solicitors Limited.
Friendly and professional. Kept informed of what was going on. Charging clear up-to-date. helped find another professional as they could not supply knowledge
Thank you for your review and positive comments about our Wills, Trusts, Probate and Estate Administration team in the Sherborne office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
This review was submitted by a verified client of Battens Solicitors Limited.
This invitation to review is far too late ! The sale was completed in October 2024 . It was a gruelling experience then and having eventually got over it , what happens in 2026 ? We are offered a review! 1. The sale of our flat took far too long. Battens repeatedly blamed the buyers solicitors and other factors for the delays . 2. Battens sent money from our retention account without informing us to pay for a retrospective claim for a deficit that had purportedly occurred in the year 2022/23. No evidence was ever produced re the details of that deficit. The annual accounts ( Woodley and Associates) for that year had been approved . Our retention amounts held by Battens were to cover the years 2023/4 and 2024/5. I did not receive a satisfactory explanation when I repeatedly asked why our retention was being used to cover the wrong year . 3. We were given a deadline date for the return of our two retentions which overran by 2 or 3 weeks. When I asked why the deadline was ignored , I was told it was normal to overrun ! I raised this with Battens and was asked would I like to raise a complaint . But if I did , we would be charged for it!!! We gave up -ignorant little people against the mighty legal system was how we felt! 4. The final invoice we were charged by Battens was 72% higher than the quotation we had been given - admittedly at a considerably earlier date. 5. We had used Battens approximately four years earlier to purchase the property. A good experience led by Jenny Cottrell.
Solicitors tagged in
this review
We are sorry to hear that you remain unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction, and had previously addressed these issues with you. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. We do not charge for complaints being considered. If you would like to discuss this further with us, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Maltravers House, Petters Way, Yeovil BA20 1SH or email katherine.gilmour@battens.co.uk.
This review was submitted by a verified client of Battens Solicitors Limited.
Always professional and responsive. Good communication throughout. Very approachable and helpful.
Thank you for your review and positive comments about Georgina and Gareth. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
This review was submitted by a verified client of Battens Solicitors Limited.
Excellent communication addressing our concerns and good advice.
I have used Battens as my solicitors for over 25 years and have always found them to be professional and knowledgeable. They always convey a helpful and professionally sociable manner.
Solicitors tagged in
this review
Thank you for your review and positive comments about our Sherborne legal team. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
Unfortunately, we have been really disappointed with the service we have received from Battens. We started a legal process back in August that has only now concluded and our final invoice was much higher than our initial quote. Our experience with this firm has highlighted serious inefficiency and a lack of transparency from the solicitor. Therefore, sadly we would not recommend.
We are very sorry to hear that you would not recommend us. We pride ourselves on our high levels of customer care and satisfaction and so thank you for your feedback. We can see that you were kept updated on costs as the matter progressed and are therefore sorry that you feel that there was any lack of transparency. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you would like to discuss this further with us, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Maltravers House, Petters Way, Yeovil BA20 1SH or email katherine.gilmour@battens.co.uk. Kind regards, Battens Solicitors
I can highly recommend Battens solicitors. Very approachable, friendly and professional
Thank you for your positive review. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
Rubbish solicitors
We are very sorry to hear about your experience. We pride ourselves on our high levels of customer care and satisfaction. We take all complaints seriously and have a rigorous complaints procedure to resolve any issues that our clients may have. If you have not already done so, please contact our Complaints Officer, Katherine Gilmour, at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour @battens.co.uk who will be happy to consider this matter with you. As we cannot see you on our system, we would appreciate it if you contact us on the matter so we can work to resolve this. Thank you for bringing this issue to our attention. Kind Regards, Battens Solicitors
Ross is a great solicitor, he is thorough, communicative, proactive and transactions are speedy. Nothing is ever too much trouble. 100% recommend him and his team.
What clients say about Battens Solicitors Limited
The firm specialises in conveyancing, wills, probate, family and civil litigation, with strong technical expertise and clear, practical legal advice. Clients praise efficient, well-organised handling of transactions, timely communication and transparent fees. Valued soft skills include compassion, professionalism, approachability, patience and responsiveness; staff are described as friendly, calming and supportive during stressful or sensitive matters. Reviewers highlight proactive problem-solving, attention to detail and consistent reliability, making processes smoother and less stressful for clients.
This review was submitted by a verified client of Battens Solicitors Limited.
Battens through Robert Wright and his team were attentive professional ,efficient and diligent. Thank you.
Thank you for your review and positive comments about Robert from our Commercial Property team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
This review was submitted by a verified client of Battens Solicitors Limited.
Very professional gave us all the advice that we required. First class service. All completed and sorted. Would definitely recommend Christine Greengrow
Legal experts tagged in
this review
Thank you for your review and positive comments about Christine from our Wills, Trusts, Probate and Estate Administration team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
This review was submitted by a verified client of Battens Solicitors Limited.
Very helpful explained all of the process guided through kept up to date
Legal experts tagged in
this review
Thank you for your review and positive comments about Michelle from our Personal Injury team based in our Bridport office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
This review was submitted by a verified client of Battens Solicitors Limited.
I have recently moved to this area of Dorset and needed to make a new will. I went online to see a list of solicitors in the Bridport area. The reviews for Battens encouraged me to make an appointment. The whole experience was made very easy by the friendly, helpful and professional staff. Every point was discussed and I was given good, solid and honest advice. At no point was I made to feel that I had made the wrong choice of solicitors, if I ever need legal advice in the future I will have no hesitation in going back to Battens.
Legal experts tagged in
this review
Thank you for your review and positive comments about Rosanna from our Wills, Trusts, Probate and Estate Administration team based in our Bridport office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
This review was submitted by a verified client of Battens Solicitors Limited.
Whilst the claim was contested by the defendant and lasted just short of four years, throughout Kate was confident of a successful outcome.
Solicitors tagged in
this review
Thank you for your review and positive comments about Kate from our Personal Injury team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
EMILY Davis outstanding solicitor with compassion professionalism and accuracy thank you .Dawn Tiso
Thank you for your review and positive comments about Emily from our Family team based in our Yeovil office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
Needed a document signing witnessed at short notice and Battens were happy to help and fitted me in quickly. Thank you!
Thank you for your review and positive comments about our Wareham office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
Jason and the Battens team have been brilliant during our recent house purchase. Jason is really personable and was always on the other end of the phone if we had any questions. The whole process was really smooth and communication was great. We would 100% recommend them and use them again.
Thank you for your review and positive comments about Jason from our Residential Conveyancing team based in our Sherborne office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
Cate and Deborah were very efficient and made the legal side of the sale of the property very easy.
Thank you for your review and positive comments about Cate and Deborah from our Residential Conveyancing team based in our Poundbury, Dorchester office. If we can be of further assistance, please don't hesitate to contact us. Kind Regards, Battens Solicitors
Really poor service. Reactive rather than proactive. Lethargic and unenthusiastic. Wasted 2 years with Battens.
We are sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We always work hard to resolve any issues that our clients may have and have a rigorous complaints procedure in place enable clients to raise their concerns with us so that we can address them. If you would like to follow this, please contact the firm’s Complaints Officer, Katherine Gilmour at katherine.gilmour@battens.co.uk. Kind regards, Battens Solicitors
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