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BRILLIANT SOLICITORS AMAZING SERVICE Taylor Rose is a top 60 independent firm of solicitors with over 1700 experts operating from multiple offices in the UK. We build trusted relationships with people and organisations to successfully overcome hurdles and challenges in life and in business Read more...
Taylor Rose
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Taylor Rose on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Taylor Rose. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Taylor Rose and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Taylor Rose performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Taylor Rose and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Taylor Rose compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Taylor Rose offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Immigration Law
Fatema
Collected on:
Bhavini Bhatt is truly the best immigration lawyer and a wonderful person. All those who require help with visa application should seek out her services.
A representative from Taylor Rose responded to this review on 11 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Bhaskar
Collected on:
Excellent service from Bhavini advice was very useful in building our case. Would recommend her to all.
A representative from Taylor Rose responded to this review on 11 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Immigration Law
Bhaskar
Collected on:
Excellent service from Bhavini advice was very useful in building our case. Would recommend her to all.
A representative from Taylor Rose responded to this review on 11 January, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Purchase and Sale
Weyinmi
Collected on:
I had the unfortunate experience of working with this solicitor, and it was nothing short of a nightmare. From start to finish, it was a complete disaster.
Initially, I was quoted £900 for the process of buying a car garage I purchased for £27,000. However, they ended up charging me a staggering £2200, which was a shock and a clear breach of trust.
To make matters worse, after the completion, they flat out refused to send me my original paperwork for the property. I had to wait for two long months, only to receive someone else's deed of sale and leasehold paperwork. When I brought this grave mistake to their attention, there was no sense of accountability or remorse. They callously instructed me to send back the incorrect paperwork, insisting that I don't need my own original documents.
As a result, I'm left without any essential paperwork for the property I purchased, including the vital leasehold documents. This level of incompetence is inexcusable and highly unprofessional. It's evident that this firm lacks the basic integrity and competence required for handling legal matters of any kind.
In my opinion, they operate like they don’t know what they are doing and, frankly, seem more like untrustworthy than reputable solicitors. I strongly advise against entrusting them with any legal matters. Save yourself from the stress, headaches, and potential legal complications by seeking out a more reliable and trustworthy solicitor elsewhere. This experience has been nothing short of a costly and frustrating disaster.
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Zaheera
Collected on:
All communication with her was always pleasant and very helpful/detailed. She assisted me through my court case which at times was very stressful for myself but I knew I was in good hands. I truly appreciate all her help as well as the colleagues who supported me throughout these last few years. Marjana kept me confident in the matter I had to deal with. Thank you is not enough. Blessings your way :)
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Matter Type:
Investment and buy to let properties
YH
Collected on:
I was very disappointed with the services that I received. The staff were almost impossible to get hold of. Emails were not returned. Phone calls were ignored. My case would've been a very simple and straightforward purchase but they just dragged on the process for no reasons at all. My mortgage offer had to be extended once and they nearly missed the second deadline too! I've never had such bad experiences before with solicitors.
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Matter Type:
Residential Conveyancing
QM
Collected on:
I do not know how they are still a legally operating service or why in 's name any estate agent will ever recommend this firm to anyone because i could not imagine any other solicitors being worse than these people. i promise you, if you want to develop stress related illnesses, just go ahead and use them. comminication is non existent, you will have to do all of the work. i was constantly the one communicating and passing messages from the seller's solicitors to these ones who where supposedly 'my solicitors' who were 'working for me' what a joke! i seemed to have payed them so i could do thier job for them. and then they overbilled me by £300+ and when i queried it they said they cant change the bill as it will distort their accounts and for the house to close (after waiting 20 weeks march to july) to close on a new build with no chain and no issues) i had to pay the bill and they will refund the difference in 2-3 working days... it had been 6weeks + and what do you know, i still have not had a refund.
Michael was my 'solicitor' but he spoke to me once in the 20 weeks and thats it. Poor service, Dishonest group of people and just distasteful. i would not recommend them on my worst enemy and cannot wait to never have anything to do with this horrible service ever again.
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Gavin
Collected on:
We were recommended to use this Workington branch solicitors but would strongly advise people to try elsewhere, not a very good experience having to make 4/5 phone calls a day to see why our purchase was just sitting in limbo bearing in mind we had no chain and the property we were purchasing was vacant. 2 month after we got everything signed over and had been paying the mortgage we recieved an email from Taylor Rose stating that we needed to complete a form for the gifted money from my partner and would be in breach of our mortgage if we did not do so. Not did they say "you have paid us more than a thousand pound and we haven't followed our own protocol by completing this before signing off as complete" no apology was issued and we were told that it needed signed and things get missed. Very bad first experience but can hopefully point people in the direction of a different solicitor who are more competent to follow simple procedures
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Matter Type:
Consumer Disputes
Gordon
Collected on:
Just completed selling a property and the buyers Solicitor was Taylor Rose. I believe 16 weeks to be very unreasonable. I am assured that most of the delay was down to the inefficiency of Taylor Rose. As other reviewers have commented this not fair or reasonable. I, my friends and family and anyone reading this review should be very wary before using this Office for any conveyancy transactions. I'm informed by other Solicitors and Estate Agents that the normal time is between 6 and 8 weeks. This was a first time buyer with no chain involved and the Property empty and ready to move into. So please BEWARE ( even if Taylor Rose quote is £25 cheaper than anyone else!)
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Matter Type:
Residential Conveyancing
HK
Collected on:
This review is for a different branch.
In short (details of our case below), our conveyancer assigned by Taylor Rose failed to complete the AML checks in time and failed to raise all the relevant enquiries needed in time, causing two failed exchange dates and resulting in the seller pulling out at great cost to us. They have also failed to return our deposit, and communication has been slow and painful throughout without any justifications for why these delays and oversights occurred. We will be submitting a formal complaint via the complaints procedure shortly.
We had chosen Taylor Rose because we believed they were a reputable regional firm. However, in practice, the work is outsourced to 'consultant' conveyancers who are not necessarily direct employees of the firm. There is significantly more security in instructing a firm of solicitors that does not use this consultant model, such as Gateley, where the level of accountability and care is higher. Our friends have had much better experiences with other firms. I regret wholeheartedly choosing Taylor Rose. The response from the conveyancer assigned to our case, and their management, has been deeply unsatisfactory. To quote our estate agent, Taylor Rose’s handling of this conveyance has been one of the worst they have seen in their career.
Summary of our timeline:
We instructed Taylor Rose in October 2024 and were assigned a conveyancer to handle our matter. In November 2024, we provided the requested proof of funds documents. We informed the conveyancer that our tenancy would end in June and that we would ideally like to complete by then, but that if this was likely to put the seller off the sale, we were happy to complete sooner in alignment with their wishes.
By March 2024, the seller began chasing (via the estate agent) to ask how things were progressing. We had also had very limited communication from our conveyancer, but trusted that searches and enquiries were progressing. An exchange date was agreed for early April.
In the few days leading up to exchange, we still had not received the Reports on Title, Lease Title, or any legal advice. As the exchange date approached, we became increasingly concerned about whether the deadline would be met. The seller was growing frustrated and threatening to pull out if we did not exchange on the scheduled date.
Reports were finally provided just two days before the scheduled exchange date. These documents were full of errors (e.g., stating service charges would be £41,000 instead of £4,100, and unfinished sections such as "please insert text"). The quality of the work was extremely careless. Throughout this time, communications were extremely poor despite our repeated chases. We did not feel adequately advised and asked for corrections and proper explanations.
In all the chaos, the seller agreed to extend the exchange date by a week but warned that if there were further delays, they would withdraw. The day before the extended exchange date, our conveyancer requested further AML/proof of funds documents — documents we had initially provided in November. Despite providing what we could at short notice, we queried why this had not been dealt with earlier.
On the day of the second scheduled exchange, Taylor Rose was uncontactable for much of the day. In the afternoon, we were informed that exchange had been cancelled due to outstanding enquiries. This cancellation occurred without our instructions, and no clear explanation was provided for why these enquiries had not been raised earlier.
As a result, the seller withdrew from the sale. We lost significant sums in wasted fees and external costs and are now urgently seeking new accommodation under much worse terms, as our housemates have made new arrangements based on our intended move.
The stress and disruption caused by Taylor Rose’s mishandling of this matter have been immense. To make matters worse, the deposit we sent to Taylor Rose's client account in anticipation of exchange has still not been returned. Despite repeated emails, we have received no responses regarding the return of these funds. This lack of professionalism is highly concerning.
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Matter Type:
Residential Conveyancing
Lawrence
Collected on:
Jenny Maggs at TaylorRose Solicitors helped process our first house sale. She was diligent and gave speedy responses to all our questions. The whole process was effortless between her and Gary, her brilliant assistant - it was reassuring to pick up the phone and speak to them both as and when we needed to. I would highly recommend working with them!
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Rebecca
Collected on:
Marjana is fantastic, she has listened, had so much patience and compassion with me during a really hard time.
I’m so glad and appreciative of having Marjana there to support me, I don’t think I could have coped without her.
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Amina
Collected on:
Marjana was absolutely fantastic- patient, compassionate and incredibly professional. I am so thankful for her hard work and very pleased with the overall outcome. Highly recommended!
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Zaheera
Collected on:
Marjana was fantastic! Very professional and never had me waiting for a response. Very prompt in all she done for me and supported me fully throughout the duration of my court case. I’m very pleased I had her on my side. Thank you again Marjana and best of luck always 🙏
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Rachael
Collected on:
thanks for everything you do for me Marjana during my domestic violence and child order proceeding. Any time i call she always responded she is extremely professional. She was incredibly informative and handle my case professionally and she was brilliant and support emotionally too thanks so much
Rachael
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Taras Grechukh
Collected on:
Taras Grechukh recommends Sterling Law.
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Taylor Rose is a top 60 independent law firm with 1,700 experts operating nationwide and is recommended by the Legal 500 UK. Our philosophy is to deliver smart modern law, building trusted relationships with people and organisations to successfully overcome hurdles and challenges in life and in business. Our services include residential and commercial property, dispute resolutions, financial matters, probate, wills & lasting powers of attorney, family matters, personal injury, employment law, immigration, services for solicitors, director’s duties and corporate structure & growth, mergers, sales and acquisitions.
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