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BRILLIANT SOLICITORS AMAZING SERVICE Taylor Rose is a top 60 independent firm of solicitors with over 1700 experts operating from multiple offices in the UK. We build trusted relationships with people and organisations to successfully overcome hurdles and challenges in life and in business. Read more...
Taylor Rose
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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Taylor Rose on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Taylor Rose . These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Taylor Rose and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Taylor Rose performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Taylor Rose and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Taylor Rose compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Taylor Rose offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Anonymous
Collected on:
Our advisor Allen was extremely helpful and approachable. He kept us informed throughout the process, explaining the legalities when required. Would definitely recommend him to others. Excellent service.
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Matter Type:
Residential Conveyancing
HK
Collected on:
This review is for a different branch.
In short (details of our case below), our conveyancer assigned by Taylor Rose failed to complete the AML checks in time and failed to raise all the relevant enquiries needed in time, causing two failed exchange dates and resulting in the seller pulling out at great cost to us. They have also failed to return our deposit, and communication has been slow and painful throughout without any justifications for why these delays and oversights occurred. We will be submitting a formal complaint via the complaints procedure shortly.
We had chosen Taylor Rose because we believed they were a reputable regional firm. However, in practice, the work is outsourced to 'consultant' conveyancers who are not necessarily direct employees of the firm. There is significantly more security in instructing a firm of solicitors that does not use this consultant model, such as Gateley, where the level of accountability and care is higher. Our friends have had much better experiences with other firms. I regret wholeheartedly choosing Taylor Rose. The response from the conveyancer assigned to our case, and their management, has been deeply unsatisfactory. To quote our estate agent, Taylor Rose’s handling of this conveyance has been one of the worst they have seen in their career.
Summary of our timeline:
We instructed Taylor Rose in October 2024 and were assigned a conveyancer to handle our matter. In November 2024, we provided the requested proof of funds documents. We informed the conveyancer that our tenancy would end in June and that we would ideally like to complete by then, but that if this was likely to put the seller off the sale, we were happy to complete sooner in alignment with their wishes.
By March 2024, the seller began chasing (via the estate agent) to ask how things were progressing. We had also had very limited communication from our conveyancer, but trusted that searches and enquiries were progressing. An exchange date was agreed for early April.
In the few days leading up to exchange, we still had not received the Reports on Title, Lease Title, or any legal advice. As the exchange date approached, we became increasingly concerned about whether the deadline would be met. The seller was growing frustrated and threatening to pull out if we did not exchange on the scheduled date.
Reports were finally provided just two days before the scheduled exchange date. These documents were full of errors (e.g., stating service charges would be £41,000 instead of £4,100, and unfinished sections such as "please insert text"). The quality of the work was extremely careless. Throughout this time, communications were extremely poor despite our repeated chases. We did not feel adequately advised and asked for corrections and proper explanations.
In all the chaos, the seller agreed to extend the exchange date by a week but warned that if there were further delays, they would withdraw. The day before the extended exchange date, our conveyancer requested further AML/proof of funds documents — documents we had initially provided in November. Despite providing what we could at short notice, we queried why this had not been dealt with earlier.
On the day of the second scheduled exchange, Taylor Rose was uncontactable for much of the day. In the afternoon, we were informed that exchange had been cancelled due to outstanding enquiries. This cancellation occurred without our instructions, and no clear explanation was provided for why these enquiries had not been raised earlier.
As a result, the seller withdrew from the sale. We lost significant sums in wasted fees and external costs and are now urgently seeking new accommodation under much worse terms, as our housemates have made new arrangements based on our intended move.
The stress and disruption caused by Taylor Rose’s mishandling of this matter have been immense. To make matters worse, the deposit we sent to Taylor Rose's client account in anticipation of exchange has still not been returned. Despite repeated emails, we have received no responses regarding the return of these funds. This lack of professionalism is highly concerning.
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Verified review
This review has been left by a verified client who used Taylor Rose.
Charlotte Teye-Botchway
Collected on:
This review is for a different branch.
Tracey saw us through the sale of our house and a purchase of another. We can honestly say she was the epitome of a solicitor. So efficient and effective and quick to respond, even working on a weekend. Couldn't have asked for a better solicitor. Recommend anytime.
A representative from Taylor Rose responded to this review on 29 April, 2025:
Dear Charlotte, thank you for your 5 star review, we are pleased Tracey was efficient and communicative throughout.
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Verified review
This review has been left by a verified client who used Taylor Rose.
Matter Type:
Residential Conveyancing
Kev
Collected on:
This review is for a different branch.
Used to purchase a property. Had a deadline of 28 days from seller. Beth had it done even sooner. Kept up to date all the time. Would recommend and use again
A representative from Taylor Rose responded to this review on 28 April, 2025:
Hi Kev, thank you for your 5 star review! It's great to hear that Beth was able to meet the tight deadline for your recent purchase. and kept you up to date. Your kind recommendation is appreciated
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Matter Type:
Residential Conveyancing
Sarah
Collected on:
This review is for a different branch.
Outstanding service was provided by Rachel and Vicky at The Horsham Office this has to be the most seamless conveyancing experience from introduction to moving day they provided us with an exceptional service nothing was to much trouble and they dealt with everything so calmly, efficiently and professionally it took all the stress away.
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Matter Type:
Residential Conveyancing
ROYE
Collected on:
This review is for a different branch.
Alys was truly fantastic, helpful & very understanding with regards to supporting my elderly Mother with the sale of her house.
Alys made my Mother feel fully involved in the process as well as, liaising through me throughout the period of time on my Mother's behalf.
I would highly recommend Alys & her firm Taylor Rose to anyone.24
A representative from Taylor Rose responded to this review on 24 April, 2025:
Hi Roye, thank you for your 5 star review! We are so pleased to hear Alys provided excellent service to your mother during your her sale. Your kind recommendation is appreciated.
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Verified review
This review has been left by a verified client who used Taylor Rose.
Matter Type:
Residential Conveyancing
Sophie
Collected on:
This review is for a different branch.
Jade was a great support in selling our house and helping us to purchase our next place. Our situation was pretty tricky at times but Jade was always available for advice and assistance. Would recommend to all thinking about working with Jade : )
A representative from Taylor Rose responded to this review on 23 April, 2025:
Hi Sophie, thank you for your 5 star review! It's great to hear that you found Jade to be such a great support during your recent house sale and purchase. Your kind recommendation is appreciated
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Verified review
This review has been left by a verified client who used Taylor Rose.
Matter Type:
Residential Conveyancing
Jo Garner
Collected on:
This review is for a different branch.
We recently used Jade for our house move and I would highly recommend her. She guided us through every step of the process which was daunting for us as we had no clue. Jade dealt with all our queries quickly ( and we had alot of queries) professionally but also in a friendly and professional manner.
A representative from Taylor Rose responded to this review on 22 April, 2025:
Dear Jo, thank you for your 5 star review, we are pleased you would recommend Jade for her efficient service you received.
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Verified review
This review has been left by a verified client who used Taylor Rose.
Matter Type:
Residential Conveyancing
Louisa Taylor
Collected on:
This review is for a different branch.
Teaghan was our solicitor for the purchase of our house and was amazing. We let Teaghan know from the outset that beating the stamp duty deadline was key for us, and she was willing to help us make that happen - we had our offer accepted and within 5 weeks we had the keys, saving us thousands. Every time we spoke she was able to give us an update with meaningful progress that she had made which made us feel really confident with the process. As first time buyers we didn’t know much about the process which made it stressful but Teaghan made the whole process a lot easier and meant we understood what was happening every few days.
A representative from Taylor Rose responded to this review on 22 April, 2025:
Dear Louisa, thank you for your 5 star review, we are pleased to read the positive feedback you have left regarding Teaghan
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Matter Type:
Residential Conveyancing
Sam
Collected on:
This review is for a different branch.
Richard Collins was exceptional in the handling of our move. Richard explained things clearly, carried out his instructions in good time and had all the paperwork prepared in good time to help us exchange and complete in good time.
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Matter Type:
Lease Extensions
Alex
Collected on:
Great experience with Taylor Rose. Lease extension done by Rachel Timmermann who explained everything in great detail and completed a process which had a short deadline. Great, fast and effective communication - would highly recommend and use again in the future.
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Matter Type:
Lease Extensions
Tom
Collected on:
Really good service from Rachel, she was very helpful through what proved to be a difficult lease extension.
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James
Collected on:
Karl has taken over one year to process a fairly simple property sale, with lack of response for weeks and poor communication. Would not recommend
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Charlotte
Collected on:
Very good experience very professional
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Daniel
Collected on:
Buying your first home is never an easy or straightforward process.
Thanks to the help of Shimmee Wong and Manjot Dhillon from MW Guildford – however – the purchase process was as easy as it could have been.
Both Manjot and Shimmee were available for questions throughout the process and gave us regular progress updates.
We appreciated that MW provided very clear information right from the start of the process, making it very easy for us to estimate the cost of their services.
Since we were moving between different areas, and have long commutes, we really liked the fact that MW are a chain and that documents can be handed into any of the MW branches.
I want to specifically thank Manjot for being on call during the exchange process and for patiently answering all of our first-time-buyer questions.
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Taras Grechukh
Collected on:
Taras Grechukh recommends Sterling Law.
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Taylor Rose is a top 60 independent law firm with 1,700 experts operating nationwide and is recommended by the Legal 500 UK. Our philosophy is to deliver smart modern law, building trusted relationships with people and organisations to successfully overcome hurdles and challenges in life and in business. Our services include residential and commercial property, dispute resolutions, financial matters, probate, wills & lasting powers of attorney, family matters, personal injury, employment law, immigration, services for solicitors, director’s duties and corporate structure & growth, mergers, sales and acquisitions.
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