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Willans LLP

5.0 | 26 Reviews 26 Reviews | Commercial Property
433 Total Company Reviews info icon Commercial Property | info icon 433 Total Company Reviews Commercial Property | info icon 433 Total Company Reviews

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Accepting new clients

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 488471

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Willans LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Willans LLP are accredited by

Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP
The Law Society accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Willans LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%
Success
Rate
Satisfied with outcome: 95%
13% above
national average
95%
Would
Recommend
Would recommend to friends and family: 95%
14% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Willans LLP are accredited by

Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP
The Law Society accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

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Lauren Bush

Verified
Wills, Trusts & Probate

Wonderful service from start to finish

Claire was amazing throughout. So down to earth and practical in her advice. Everything was dealt with so professionally and I highly recommend her!

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Danielle

Verified
Housing & Property

Simply fantastic from start to finish

Simon Hodges was the epitome of professionalism from the moment we instructed him to sell our property. He dealt with everything swiftly and effectively, leaving us feeling reassured and in safe hands. Simon was totally unflappable and his calm, sensible approach was exactly what we needed.

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Meet the team of Willans LLP

Meet the team of Willans LLP

Contact & Locations - Willans LLP

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30 (Open)
Saturday (Closed)
Sunday (Closed)

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Reviews

5.0 /5 26 Reviews
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Clients say

What clients say about Willans LLP

Clients praise the firm’s expertise across conveyancing and residential property, wills, probate, LPAs, estate disputes, dispute resolution, tenancy matters and family work. Reviews highlight consistently strong technical knowledge, sound advice and effective handling of complex or stressful cases, often securing positive outcomes. Clients particularly value the team’s professionalism, efficiency, clear communication, responsiveness and attention to detail, alongside a calm, compassionate, approachable and reassuring manner. The firm is also commended for being proactive, trustworthy and persistent in protecting clients’ interests.

Professional service
Clear advice
Efficient handling
Friendly team
Knowledgeable experts
Excellent communication
Compassionate support
Prompt responses
Trustworthy guidance
Great attention

ReviewSolicitors Review List

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Frances

Verified
Housing & Property

Excellent conveyancing services

Angela made the sale and purchase as smooth as possible, gave good advice and reassurance throughout the process. I wouldn’t hesitate to recommend Willans and Angela Newman in particular.

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A representative from Willans LLP responded to this review

Thank you, Frances. We really appreciate you taking the time to leave us an online review, and we're happy to hear that Angela and the team were able to help you!

0
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Sylvia

Verified
Housing & Property

Excellent Service

Willans were persistent, positive and effective in getting my Sale to Completion under challenging conditions.

A representative from Willans LLP responded to this review

Thank you, Sylvia. We appreciate you taking the time to leave us some positive feedback. We are happy our team were able to help you!

0
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Jeremy

Verified
Commercial Property

LPA made easy

At a recent home visit Janine Guthrie explained LPAs to my 81 year old Mother-in -Law in a clear and understanding way. At a difficult time for the family Janine made what could have been an arduous task very straightforward.

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Jacqueline

Verified
Commercial Property

Star - less

Emma Thompson provided expert advice, promptly.

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A representative from Willans LLP responded to this review

Thank you for taking the time and effort to leave us an online review, Jacqueline. We're glad Emma was able to help you.

0
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Barney

Verified
Commercial Property

Great service

Good comms through out and accurate delivery of information

A representative from Willans LLP responded to this review

Thanks for leaving us an online review, Barney. We appreciate it and are happy Emma and the team were able to assist.

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Other Reviews

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Sara Gibbons

Sara

Extremely professional, caring and efficient. Certainly recommend for conveyances, Wills, Probate, litigation etc.

Thank you for your kind review

0
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Giles

Housing & Property

Giles

I recently used Willans to purchase a property I used Héloïse Brittain she is brilliant and on the ball, I couldn’t fault the service I received.

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Thank you for taking the time to leave us a review, we are pleased to hear about your experience with Héloïse and will pass on your kind words

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Rob

Rob

Willans’ solicitors have always been our legal services of first choice in Cheltenham. Whether it is help preparing a will, arranging legal power of attorney or conveyance for property purchases, we’ve only had great experiences. Suzanne O'Riordan Has particularly been great!

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Andy

Andy

Very professional. Not the cheapest but the advice is invaluable and the work thorough, so well worth every penny. Very good and friendly to deal with and the advice and detailed contractual work saved us so much stress and heartache when things started to get a bit adversarial further down the line following a complicated property sale.

0
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Darren

Dispute Resolution

Darren

We had a really poor experience with another Solicitor at a different practice and seemed to be getting nowhere after three and a half years! I have previously used James Melvin-Bath for a family matter and he was amazing, so sought him out again. We liaised with James for a few weeks and jumped ship to Willans and we will be forever grateful we did! We had Bethen Abraham deal with our case, what can I say Beth was a breath of fresh air, just what we needed. Knowledgeable, assertive, pro-active i could carry on..... within 3 months we had a deal agreed and 6 months it's settled. I must also give praise to Suzanne O'Riordan who jumped in very late in the game to resolve a transfer of equity and remortgage in under a week! Only just... thank you all involved at Willans.

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Reviews

4.8 /5 433 Reviews
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Star rating
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Clients say

What clients say about Willans LLP

Clients praise the firm’s expertise across conveyancing and residential property, wills, probate, LPAs, estate disputes, dispute resolution, tenancy matters and family work. Reviews highlight consistently strong technical knowledge, sound advice and effective handling of complex or stressful cases, often securing positive outcomes. Clients particularly value the team’s professionalism, efficiency, clear communication, responsiveness and attention to detail, alongside a calm, compassionate, approachable and reassuring manner. The firm is also commended for being proactive, trustworthy and persistent in protecting clients’ interests.

Professional service
Clear advice
Efficient handling
Friendly team
Knowledgeable experts
Excellent communication
Compassionate support
Prompt responses
Trustworthy guidance
Great attention

ReviewSolicitors Review List

Profile image of Sharon

Sharon

Verified
Wills, Trusts & Probate

Professional

I cannot rate Tom or Willans any higher for their courtesy and professionalism. The difficulty in dealing with my late parent's estate in the UK whilst residing overseas was smoothed over by Tom; his considerate and personable manner made him a pleasure to correspond with, and he closed out the matter with efficiency. Claire and her team come highly recommended; the knowledge in their respective fields and care for their clients are second to none.

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A representative from Willans LLP responded to this review

Thank you for your kind feedback, Sharon. It's much appreciated and we're happy to hear that Tom and the team were able to help.

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Fiona Fozzard

Verified
Family Law

Fantastic Matrimonial Solicitor

My divorce was treated with clarity, compassion and strength. I 100% believed at all time my interests were are the forefront for Kristie

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A representative from Willans LLP responded to this review

Thank you, Fiona. We're happy to hear that Kristie was able to help you.

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Joanna Matthews

Inheritance Law

Inheritance Act claim

When I had a half hour free consultation with Katie Duthie in relation to an inheritance Act claim, I never imagined that some months later, I would be here significantly better off as a result of her work. Katie is extremely knowledgeable and professional. She always contacted me when she said she was going to, replied to my e mails immediately and explained what was happening through every step of this claim. I felt as though Katie was genuinely invested in my case and that she fought very hard for me. She went above and beyond what I expected to secure a sum for me that is more than I anticipated. With Katie's knowledge, I trusted her 100% and she managed my expectations with honesty and integrity from the very beginning of my journey. I was continually reassured and felt very supported. To watch her level of assertiveness and confidence throughout the mediation process was inspiring and I'm very grateful I had Katie on my side! This process turned out to be reasonably stress free remarkably, and that is owing to Katie's clear knowledge, experience and finesse in what she does. Thank you for everything

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A representative from Willans LLP responded to this review

Thank you, Joanna - we really appreciate the positive feedback. We're happy to hear that Katie was able to help and have passed your comments on to her.

1
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anonymous

Would not recommend

I found the conduct and overall service delivery of this firm to be highly unprofessional. A firm handling important legal matters should be reliable and responsive, but unfortunately, that was not the case here. It is clear that this firm prioritises its public image and looking “polished” on the outside, but their approach is entirely superficial and not genuine. They present themselves as a firm that will deliver strong results, but in reality, they are all just talk. The entire process lacked real transparency and efficiency, and I would strongly advise potential clients to look elsewhere.

A representative from Willans LLP responded to this review

We are disappointed to read your review. Unfortunately, we haven’t been able to identify you as a client from the information provided. Please could you respond to the request for details or contact our Head of Governance & Risk, Matthew Clayton, on 01242 514000 as we would like to look into your experience further.

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Rebecca

Housing & Property

Housing

Mary Young has recently completed the sale of our previous house and the purchase of our new home 12 months ago. Both transactions were not without their complications which Mary at all times dealt with extremely efficiently, professionally any patiently . Her advice is always clear and her communications always timely. A mention must be made of Emily James who completed the final transactions for both and at all times could not have been more approachable and efficient. I would without doubt recommend Mary.

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A representative from Willans LLP responded to this review

Thank you, Rebecca. We really appreciate you taking the time to leave us an online review, and are glad that Mary and the team were able to help.

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Other Reviews

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Kate Howard

Kate

I had a very positive experience with Katie Duthie at Willans Solicitors. She helped me with a dispute concerning the estate of my late partner and was professional, clear and understanding throughout. Katie put together a clear and concise summary for the other party, which helped clarify the situation and resolve the dispute without it escalating further. I’m very grateful for her support and would happily recommend her services.

Thank you for your kind feedback. We’re delighted to hear that Katie’s professional and understanding approach helped bring clarity to the situation and achieve a positive resolution. We’ll be sure to pass your comments on to her.

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Jeremy Phillips

Jeremy

Excellent service and professionalism from Willans. We have used them for many years for a variety of reasons including conveyancing, wills and probate, dispute resolution and lease agreements. Each expert we have dealt with has been excellent in their field. Would thoroughly recommend.

A representative from Willans LLP responded to this review

Thank you, Jeremy. We really appreciate you taking the time to leave a positive review of our teams - we look forward to working with you again in the future!

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Jem Harness

Jem

I have used Willans for several property sales. Simon is fantastic and the team are very friendly. I am now using them for a will. Highly recommended

Thank you for taking the time to leave a positive review, We're delighted to hear that you've had a great experience with Simon and our residential property team, and that you've found everyone friendly and supportive throughout the process. It's wonderful that you've chosen to work with us again for your will, and we look forward to helping you with this next stage of planning.

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Bee Ma

Bee

I would highly recommend LLP WILLANS as i used these when i need good advice on a claim. They have been amazing over the last year and half of doing my claim. Katie Duthie kept me up to date with everything from start to finish. Anyone looking for a decent solicitor i recommend contacting them. Thank you to you all for the service that i received.

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Thank you Bee for leaving a kind review, we will pass on your thanks to Katie

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Chelsea Shearing

Wills, Trusts & Probate

Chelsea

After a long 3 year fight to get inheritance owed to me Simon Arneaud worked hard and tirelessly to help me get through to the end always had answers to questions and was available to talk to when needed. It was a very long process but he kept me informed brilliantly and never stopped fighting for me costs have added up as expected but I’ve always been informed of the costs involved and can’t thank Simon enough for his help and wish him all the best for the future! Hopefully I never need him again but if I do I won’t hesitate to use him again

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review, Chelsea. We really appreciate it and we're very happy to hear that Simon was able to help get the result you wanted.

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