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Willans LLP

5.0 | 38 Reviews 38 Reviews | Dispute Resolution
429 Total Company Reviews info icon Dispute Resolution | info icon 429 Total Company Reviews Dispute Resolution | info icon 429 Total Company Reviews

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Accepting new clients

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 488471

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Willans LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Willans LLP are accredited by

Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP
The Law Society accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Willans LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Willans LLP are accredited by

Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP
The Law Society accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Lauren Bush

Lauren Bush

Verified
Wills, Trusts & Probate

Wonderful service from start to finish

Claire was amazing throughout. So down to earth and practical in her advice. Everything was dealt with so professionally and I highly recommend her!

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Danielle

Verified
Housing & Property

Simply fantastic from start to finish

Simon Hodges was the epitome of professionalism from the moment we instructed him to sell our property. He dealt with everything swiftly and effectively, leaving us feeling reassured and in safe hands. Simon was totally unflappable and his calm, sensible approach was exactly what we needed.

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Meet the team of Willans LLP

Meet the team of Willans LLP

Contact & Locations - Willans LLP

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Reviews

5.0 /5 38 Reviews
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Rating

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Clients say

What clients say about Willans LLP

Clients praise the firm’s expertise in residential conveyancing, property sales and purchases, wills, probate, trusts, LPAs, tenancy matters and dispute resolution. Reviewers frequently highlight clear legal advice, thorough explanations, accurate cost estimates and strong outcomes in complex or stressful cases. The team is valued for being professional, efficient, knowledgeable and trustworthy, with soft skills including calm reassurance, empathy, approachability, responsiveness and proactive communication. Many clients say they felt well supported throughout, with the firm managing matters smoothly and acting firmly in clients’ best interests.

Kept updated
Clear explanations
Efficient service
Professional conduct
Approachable team
Knowledgeable advice
Quick responses
Caring support
Trustworthy service
Good outcome

ReviewSolicitors Review List

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Anonymous

Verified
Dispute Resolution

Excellent Guidance and Fast Results

Tom Gordon provided clear, concise advice that was easy to understand throughout the matter. He was pragmatic, efficient and the issue was resolved quickly with the intended outcome achieved. Highly recommended.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us a positive online review. We're happy to hear that Tom was able to help.

0
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Claire Cox

Verified

Excellent professional support in a very challenging case

We are finally seeing the end of the tunnel after a harrowing and complex four years in which Claire Cox has provided extraordinary support and guidance, drawing on her in-depth knowledge and commitment to bring about a fair and successful outcome. Claire has shown outstanding professional knowledge and ability as well as great tenacity, excellent inter-personal skills and patience, all of which have been invaluable in this case.

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R Fleming

Verified
Wills, Trusts & Probate

Dispute resolution

Claire provided crystal clear advice and first class support to our charity throughout a long and frustrating dispute. The remarkable outcome was due in no small part to her diligence, skill and clear guidance throughout. Thank you Claire.

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Robert

Wills, Trusts & Probate

Excellent service

I would like to thank Willans solicitors for the professional support they gave my wife and I during a difficult two years that it took to get justice that finally prevailed and we can now move on. I would especially like to thank Evie Claridge for her commitment to the case and everyone else who was involved in the case. I would highly recommend Willans solicitors to anyone who is looking for a professional lawyer who gets the job done and doesn’t waiver from getting what is needed for their client.

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Stingray

Conveyancing on an auction purchase.

A fantastic and stress free experience. Extremely detailed, low-level work carried out, over and above what I was expecting. Steve Diamond made my journey very straight forward and managed to get me to completion in just over 4 weeks!

A representative from Willans LLP responded to this review

Thank you for your kind words! We're happy Steve and the team were able to help.

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Other Reviews

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tony h

Housing & Property

tony

Willans are a well known solicitors based in Cheltenham, they provide high quality services with diligence and professionalism. I’ve been assisted by Bethen Abraham who was able to quickly grasp the issue at hand, provide excellent insight, advice and dealt with my dispute firmly and effectively. Willans is a firm you can trust, hence why they have a great reputation.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us a positive online review, Tony - it's much appreciated. We're happy to hear that Bethen was able to help!

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Sara Gibbons

Sara

Extremely professional, caring and efficient. Certainly recommend for conveyances, Wills, Probate, litigation etc.

Thank you for your kind review

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Lucy Williams

Dispute Resolution

Lucy

Many thanks to Megan Bullingham and Tom Gordon of the dispute resolution team for their speed and professionalism.

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A representative from Willans LLP responded to this review

Thank you, Lucy. We appreciate you taking the time to leave us an online review and we're happy to hear that our team was able to help.

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Georgie Charles

Georgie

An excellent legal practice! Professional and extremely knowledgeable. Recommended by myself for family law and disputes

Thank you for your kind review, we are pleased we could help

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Nason Zikayo

Dispute Resolution

Nason

I was facing an extremely stressful situation where a company was unfairly demanding £45,600 from me. I approached Willans Solicitors, and Kafula supported me throughout the process of confronting the issue. Their professionalism, guidance, and reassurance made a huge difference during what was a very worrying time. Thanks to their expertise, the matter was resolved and I did not have to pay a single penny. The sense of relief I felt was enormous. I’m incredibly grateful for the support I received and would highly recommend Willans Solicitors to anyone needing reliable and effective legal assistance.

Solicitors tagged in
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Thank you for taking the time to leave a review, we are delighted Kafula was able to resolve your matter for you and appreciate the recommendation.

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Reviews

4.8 /5 429 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Willans LLP

Clients praise the firm’s expertise in residential conveyancing, property sales and purchases, wills, probate, trusts, LPAs, tenancy matters and dispute resolution. Reviewers frequently highlight clear legal advice, thorough explanations, accurate cost estimates and strong outcomes in complex or stressful cases. The team is valued for being professional, efficient, knowledgeable and trustworthy, with soft skills including calm reassurance, empathy, approachability, responsiveness and proactive communication. Many clients say they felt well supported throughout, with the firm managing matters smoothly and acting firmly in clients’ best interests.

Kept updated
Clear explanations
Efficient service
Professional conduct
Approachable team
Knowledgeable advice
Quick responses
Caring support
Trustworthy service
Good outcome

ReviewSolicitors Review List

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Joanna Matthews

Inheritance Law

Inheritance Act claim

When I had a half hour free consultation with Katie Duthie in relation to an inheritance Act claim, I never imagined that some months later, I would be here significantly better off as a result of her work. Katie is extremely knowledgeable and professional. She always contacted me when she said she was going to, replied to my e mails immediately and explained what was happening through every step of this claim. I felt as though Katie was genuinely invested in my case and that she fought very hard for me. She went above and beyond what I expected to secure a sum for me that is more than I anticipated. With Katie's knowledge, I trusted her 100% and she managed my expectations with honesty and integrity from the very beginning of my journey. I was continually reassured and felt very supported. To watch her level of assertiveness and confidence throughout the mediation process was inspiring and I'm very grateful I had Katie on my side! This process turned out to be reasonably stress free remarkably, and that is owing to Katie's clear knowledge, experience and finesse in what she does. Thank you for everything

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A representative from Willans LLP responded to this review

Thank you, Joanna - we really appreciate the positive feedback. We're happy to hear that Katie was able to help and have passed your comments on to her.

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anonymous

Would not recommend

I found the conduct and overall service delivery of this firm to be highly unprofessional. A firm handling important legal matters should be reliable and responsive, but unfortunately, that was not the case here. It is clear that this firm prioritises its public image and looking “polished” on the outside, but their approach is entirely superficial and not genuine. They present themselves as a firm that will deliver strong results, but in reality, they are all just talk. The entire process lacked real transparency and efficiency, and I would strongly advise potential clients to look elsewhere.

A representative from Willans LLP responded to this review

We are disappointed to read your review. Unfortunately, we haven’t been able to identify you as a client from the information provided. Please could you respond to the request for details or contact our Head of Governance & Risk, Matthew Clayton, on 01242 514000 as we would like to look into your experience further.

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Rebecca

Housing & Property

Housing

Mary Young has recently completed the sale of our previous house and the purchase of our new home 12 months ago. Both transactions were not without their complications which Mary at all times dealt with extremely efficiently, professionally any patiently . Her advice is always clear and her communications always timely. A mention must be made of Emily James who completed the final transactions for both and at all times could not have been more approachable and efficient. I would without doubt recommend Mary.

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A representative from Willans LLP responded to this review

Thank you, Rebecca. We really appreciate you taking the time to leave us an online review, and are glad that Mary and the team were able to help.

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John Pugh

Verified

Turst Litigation

Claire is very professional and quickly able to appreciate the issues. We received a satisfactory outcome although the other side issued confusing and repetative statements.

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A representative from Willans LLP responded to this review

Thank you, John. We appreciate you taking the time to leave us an online review and are happy to hear that Claire was able to help.

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Anonymous

Verified
Housing & Property

Excellent, responsive, and easy to work with

Simon helped and advised us through the sale of a leasehold flat which had some complexities and was present, responsive, helpful and calm through the whole process. His advice was well considered and valuable. We have already recommended Simon to friends in a similar situation.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review. We're very happy to hear that Simon was able to help!

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Other Reviews

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Jem Harness

Jem

I have used Willans for several property sales. Simon is fantastic and the team are very friendly. I am now using them for a will. Highly recommended

Thank you for taking the time to leave a positive review, We're delighted to hear that you've had a great experience with Simon and our residential property team, and that you've found everyone friendly and supportive throughout the process. It's wonderful that you've chosen to work with us again for your will, and we look forward to helping you with this next stage of planning.

0
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Bee Ma

Bee

I would highly recommend LLP WILLANS as i used these when i need good advice on a claim. They have been amazing over the last year and half of doing my claim. Katie Duthie kept me up to date with everything from start to finish. Anyone looking for a decent solicitor i recommend contacting them. Thank you to you all for the service that i received.

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Thank you Bee for leaving a kind review, we will pass on your thanks to Katie

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Chelsea Shearing

Wills, Trusts & Probate

Chelsea

After a long 3 year fight to get inheritance owed to me Simon Arneaud worked hard and tirelessly to help me get through to the end always had answers to questions and was available to talk to when needed. It was a very long process but he kept me informed brilliantly and never stopped fighting for me costs have added up as expected but I’ve always been informed of the costs involved and can’t thank Simon enough for his help and wish him all the best for the future! Hopefully I never need him again but if I do I won’t hesitate to use him again

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review, Chelsea. We really appreciate it and we're very happy to hear that Simon was able to help get the result you wanted.

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Philip Dancey

Philip

Excellent and efficient service with thorough and clear explanation at all stages

Thank you for your kind review, we are very happy to hear of your positive experience

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Alice Lacey

Housing & Property

Alice

We recently sold our flat in Bristol and Heloise Brittan and Suzanne O'Riordan at Willans Solicitors were fantastic throughout. What should have been a straightforward sale became unnecessarily complicated due to delays and issues caused by the buyer's solicitor. Suzanne was particularly outstanding. She struck exactly the right balance between being steely-headed and authoritative when needed, while also being incredibly understanding during my more stressful moments. During the difficult exchange and completion stage, her calm approach, optimism and determination were invaluable. You always felt that she was firmly on your side and acting in your best interests. We are extremely grateful for all her hard work and would highly recommend Willans conveyancing/property team.

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A representative from Willans LLP responded to this review

Thank you Alice for such a positive review. We're very happy to hear that Heloise, Suzanne and the team were able to help!

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