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Willans LLP

5.0 | 25 Reviews 25 Reviews | Dispute Resolution
412 Total Company Reviews info icon Dispute Resolution | info icon 412 Total Company Reviews Dispute Resolution | info icon 412 Total Company Reviews

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Accepting new clients

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 488471

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Willans LLP Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Willans LLP are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Willans LLP
Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Willans LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Willans LLP are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Willans LLP
Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Lauren Bush

Lauren Bush

Verified
Wills, Trusts & Probate

Wonderful service from start to finish

"Claire was amazing throughout. So down to earth and practical in her advice. Everything was dealt with so professionally and I highly recommend her! "

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Danielle

Verified
Housing & Property

Simply fantastic from start to finish

"Simon Hodges was the epitome of professionalism from the moment we instructed him to sell our property. He dealt with everything swiftly and effectively, leaving us feeling reassured and in safe hands. Simon was totally unflappable and his calm, sensible approach was exactly what we needed."

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Meet the team of Willans LLP

Meet the team of Willans LLP

Contact & Locations - Willans LLP

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Reviews

5.0 /5 25 Reviews
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Clients say

What clients say about Willans LLP

The firm is praised for expertise across conveyancing, residential property, wills, trusts, probate, family law, litigation and dispute resolution, delivering clear legal advice, successful outcomes and reliable case management. Clients value professionalism, efficiency, proactivity, strong communication, empathy and tact; staff are described as approachable, reassuring and responsive, keeping clients informed and reducing stress. Transparent quotes, thoroughness and good administration are also highlighted, with many recommending the firm for long-term legal relationships.

professional
efficient
knowledgeable
responsive
compassionate
clear communication
proactive management
good value
thorough
supportive

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Dispute Resolution

Excellent Guidance and Fast Results

Tom Gordon provided clear, concise advice that was easy to understand throughout the matter. He was pragmatic, efficient and the issue was resolved quickly with the intended outcome achieved. Highly recommended.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us a positive online review. We're happy to hear that Tom was able to help.

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David Newcombe

Verified

Good practical and clear legal advice

This matter concerned a dispute on the distribution of an estate. Claire quickly got to the core of the dispute, she asked pertinent questions and explained her advice clearly.

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R Fleming

Verified
Wills, Trusts & Probate

Dispute resolution

Claire provided crystal clear advice and first class support to our charity throughout a long and frustrating dispute. The remarkable outcome was due in no small part to her diligence, skill and clear guidance throughout. Thank you Claire.

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Anonymous

Verified
Wills, Trusts & Probate

CLAIRE COX.

Claire Cox was recommended to me by a colleague at her place of work. I needed expert advice in the specialist area of Will Disputes and it was clear from a very early stage that Claire had in depth knowledge and experience of this subject. Will Disputes are characterised by high levels of uncertainty, relationship stress and general anxiety. Claire's person-centred approach was most helpful in addressing these issues which meant that all forms of correspondence with her were of practical and therapeutic value. She knows her stuff and treated me with kindness and respect.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review. We really appreciate it and are happy to hear that Claire was able to help you.

0
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Simon

Property repossession

Very good experience - clear advice, responsive service - Katie was always prepared to talk through relevant detail and explain nuances in a way that was accessible for a layperson. I am very happy overall with the service I received an would recommend as required.

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Other Reviews

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Lucy Williams

Dispute Resolution

Lucy

Many thanks to Megan Bullingham and Tom Gordon of the dispute resolution team for their speed and professionalism.

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A representative from Willans LLP responded to this review

Thank you, Lucy. We appreciate you taking the time to leave us an online review and we're happy to hear that our team was able to help.

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Nason Zikayo

Dispute Resolution

Nason

I was facing an extremely stressful situation where a company was unfairly demanding £45,600 from me. I approached Willans Solicitors, and Kafula supported me throughout the process of confronting the issue. Their professionalism, guidance, and reassurance made a huge difference during what was a very worrying time. Thanks to their expertise, the matter was resolved and I did not have to pay a single penny. The sense of relief I felt was enormous. I’m incredibly grateful for the support I received and would highly recommend Willans Solicitors to anyone needing reliable and effective legal assistance.

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Thank you for taking the time to leave a review, we are delighted Kafula was able to resolve your matter for you and appreciate the recommendation.

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Carole Taylor

Dispute Resolution

Carole

If you need a superb solicitor use Willans of Cheltenham and ask for Katie Charlton. Katie did all my work for me to an exceptional standard - she will be fully qualified in a short while - so I can't imagine how good she will be then! This young lady was actually complimented by the Judge at the Court on her work. She has a very positive attitude and takes a lot of the stress out of the situation.

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Thank you for taking the time to leave a review, we are pleased Katie achieved a successful outcome for you, and have passed on your kind feedback

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Kevin

Dispute Resolution

Kevin

Happy to recommend Willans for any personal litigation needs. They acted thoroughly and diligently throughout a long journey for me. Relieved to get over the finishing line at last.

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Nicola

Dispute Resolution

Nicola

Simon Arneaud and Willans did a fantastic job in what was a very complicated case. There were unexpected twists and turns but they found a way round them. I needed Litigation advice regarding a contested Estate, as well as assistance from their conveyancing team, and found experts in both at Willans. Would highly recommend

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Reviews

4.8 /5 412 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Willans LLP

The firm is praised for expertise across conveyancing, residential property, wills, trusts, probate, family law, litigation and dispute resolution, delivering clear legal advice, successful outcomes and reliable case management. Clients value professionalism, efficiency, proactivity, strong communication, empathy and tact; staff are described as approachable, reassuring and responsive, keeping clients informed and reducing stress. Transparent quotes, thoroughness and good administration are also highlighted, with many recommending the firm for long-term legal relationships.

professional
efficient
knowledgeable
responsive
compassionate
clear communication
proactive management
good value
thorough
supportive

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Housing & Property

Review of Tina Caster

Tina helped us sell our house and provided a very efficient and professional service.

Legal experts tagged in
this review

A representative from Willans LLP responded to this review

Thank you for your kind review, we are very pleased to hear you are happy with your experience with Willans and Tina

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anonymous

Housing & Property

Assistance on Tenancy agreement

We were advised by Katie Charlton who was excellent. Her legal advice was sound, as demonstrated by successful court proceedings, she was prompt in replying to requests and emails, she was personable and very professional. We would use her again without hesitation if we had future tenancy issues.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave a review, we will pass on your kind comments to Katie

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Mr & Mrs O'Connell

Housing & Property

Residential Property Department

We have just concluded on both the sale of one property and the purchase of our new home. We wanted to leave some positive client feedback concerning one of your fee earners, Mary Young ; and also for the team behind her, within the Willans Residential Property Department. Buying and selling one’s home can be quite a stressful life event. Mary was reassuringly efficient in her control over both conveyances. We were really impressed with her pro-active file management, ensuring both matters progressed at the appropriate pace. She responded to all questions promptly and made sure all administrative tasks were completed in good time. She managed both of our buyers’ and sellers’ solicitors, the estate agents and of course, her client, with aplomb. Her conveyancing reports were precise, reasonable and measured, taking care to clearly explain all legal aspects to us. Her cost estimates were accurate, transparent and reasonable, such that there were no surprises for us at the end of the process. After exchange, Willans provided a dedicated completions service. This was managed smoothly by Emily James, such that all stages of this process were accurately communicated by Willans to all parties. Thank you Emily. Whilst it is of course lovely to settle into our new home, it is also important to formally say thank you, both to Willans LLP Solicitors and thanks, in particular, to Mary Young. She really is a credit to your Residential Property Team. We write this review so that Willans LLP might find this positive bit of client feedback useful, perhaps to use for her annual appraisal. As a general high street legal practice with the backup support of various specialist law departments within Willans, it is also good to know that Willans LLP are there to be able to foster and support us with a longer term client relationship. When one moves to a new area, it is reassuring to know that quality general high street legal practices still exist and it is the conveyancing department which often provides new clients with their first impression of the law firm. Thank you for your assistance Mary and also thank you to the whole of the Residential Property Team. We certainly have no hesitation in being able to recommend the services of Willans LLP. Kind Regards, Mr and Mrs O’Connell Herefordshire

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave Mary a review, we are very happy she was able to successfully assist you and will pass on your comments

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MJC

Verified
Wills, Trusts & Probate

Executor Stalemate

Claire Cox has supported us for over two years. She has conducted herself thoroughly professionally throughout. Her knowledge and advice, combined with friendly, positive, proactive manner makes a stressful situation, manageable and restores hope. For this we are incredibly grateful and cannot recommend her highly enough.

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A representative from Willans LLP responded to this review

Thank you for your kind words - we appreciate you taking the time to leave us an online review. We're happy to hear that Claire was able to help.

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H1264

Verified
Housing & Property

Highly recommend

After months of stress and anxiety, I finally decided to seek legal support from Willans; Tom took on my case from day one with professionalism and compassion and I certainly felt reassured and optimistic after our first meeting. Tom navigated me through a very difficult time, kept me up to date with developments, and responded quickly to emails, resulting in a positive outcome. I would highly recommend Tom from Willans; you will certainly be in safe hands.

Legal experts tagged in
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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us a positive online review - it's really appreciated. We're happy to hear that Tom was able to help.

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Other Reviews

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Sara Gibbons

Sara

Extremely professional, caring and efficient. Certainly recommend for conveyances, Wills, Probate, litigation etc.

0
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Jonathan Frost

Housing & Property

Jonathan

Bethen Abrahams working at Willans LLP was excellent in her handling of a tenancy and desposit dispute for us. She was knowledgable, pragmatic, and secured us a good outcome. Willans and Bethen were professional throughout, and we are very grateful for their expertise and guidance.

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Thank you for taking the time to leave a review, we are very pleased Beth was able to assist you and will pass on the positive feedback

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Jessica Instone

Housing & Property

Jessica

We recently completed on our property purchase and cannot recommend Willans enough, particularly Mary Young and her team. She was incredibly professional, easy to contact (never had to chase), explained things clearly and the transaction could not have been smoother. The quote provided was clear and comprehensive. They are perhaps not the cheapest around however, the service is worth every penny. I have learnt my lesson having used online, faceless conveyancers in the past who may have been cheaper but have caused several headaches. We would not hesitate to recommend Willans to friends and family and will use them in the future if required. Thank you.

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Thank you for your kind words, we will pass them on to Mary and look forward to assisting you again with any future needs

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Giles

Housing & Property

Giles

I recently used Willans to purchase a property I used Héloïse Brittain she is brilliant and on the ball, I couldn’t fault the service I received.

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Thank you for taking the time to leave us a review, we are pleased to hear about your experience with Héloïse and will pass on your kind words

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Alastair Kirby

Wills, Trusts & Probate

Alastair

My father has worked with Simon and Abi from The Wills, Trusts & Probate Department for a number of years and he would fully recommend their service. Where he is an executor of a will, they have obtained probate for him efficiently, promptly and for a fair fee which is quoted at commencement. He works regularly with Abi and she is always available to answer any questions. He has no hesitation in recommending Simon and Abi.

Solicitors tagged in
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Thank you for taking the time to share such positive feedback. We’re delighted to hear that Simon and Abi have provided efficient, clear and supportive service over the years. Your recommendation means a great deal, and we’ll be sure to pass your kind comments on to them.

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