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Willans LLP

4.9 | 185 Reviews 185 Reviews | Housing & Property
425 Total Company Reviews info icon Housing & Property | info icon 425 Total Company Reviews Housing & Property | info icon 425 Total Company Reviews

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Accepting new clients

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 488471

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Willans LLP Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Willans LLP are accredited by

Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP
The Law Society accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Willans LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Willans LLP are accredited by

Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP
The Law Society accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Lauren Bush

Lauren Bush

Verified
Wills, Trusts & Probate

Wonderful service from start to finish

"Claire was amazing throughout. So down to earth and practical in her advice. Everything was dealt with so professionally and I highly recommend her! "

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Danielle

Verified
Housing & Property

Simply fantastic from start to finish

"Simon Hodges was the epitome of professionalism from the moment we instructed him to sell our property. He dealt with everything swiftly and effectively, leaving us feeling reassured and in safe hands. Simon was totally unflappable and his calm, sensible approach was exactly what we needed."

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Meet the team of Willans LLP

Meet the team of Willans LLP

Contact & Locations - Willans LLP

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30 (Open)
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Reviews

4.9 /5 185 Reviews
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Clients say

What clients say about Willans LLP

Clients consistently praise the firm’s expertise in conveyancing, property sales and purchases, wills, trusts and probate, tenancy disputes and wider litigation matters. The team is described as highly knowledgeable, efficient and thorough, with a strong ability to handle complex or stressful cases and achieve positive outcomes. Valued soft skills include clear and timely communication, approachability, calm reassurance, empathy, professionalism and a proactive, client-focused manner. Reviewers also highlight careful attention to detail, transparency on fees and a supportive, trustworthy service that inspires confidence.

Efficient service
Professional approach
Clear advice
Prompt communication
Approachable staff
Knowledgeable team
Caring support
Trustworthy service
Proactive management
Calm reassurance

ReviewSolicitors Review List

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Rebecca

Housing

Mary Young has recently completed the sale of our previous house and the purchase of our new home 12 months ago. Both transactions were not without their complications which Mary at all times dealt with extremely efficiently, professionally any patiently . Her advice is always clear and her communications always timely. A mention must be made of Emily James who completed the final transactions for both and at all times could not have been more approachable and efficient. I would without doubt recommend Mary.

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A representative from Willans LLP responded to this review

Thank you, Rebecca. We really appreciate you taking the time to leave us an online review, and are glad that Mary and the team were able to help.

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Adrian Grimmitt

Verified
Housing & Property

Efficient, professional and friendly service

From providing a quote through to completion of the sale the service was efficient, professional and friendly.

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this review

A representative from Willans LLP responded to this review

Thank you, Adrian. We're very happy to hear the team was able to help.

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Anonymous

Verified
Housing & Property

Review of Tina Caster

Tina helped us sell our house and provided a very efficient and professional service.

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A representative from Willans LLP responded to this review

Thank you for your kind review, we are very pleased to hear you are happy with your experience with Willans and Tina

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anonymous

Housing & Property

Assistance on Tenancy agreement

We were advised by Katie Charlton who was excellent. Her legal advice was sound, as demonstrated by successful court proceedings, she was prompt in replying to requests and emails, she was personable and very professional. We would use her again without hesitation if we had future tenancy issues.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave a review, we will pass on your kind comments to Katie

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Mr & Mrs O'Connell

Housing & Property

Residential Property Department

We have just concluded on both the sale of one property and the purchase of our new home. We wanted to leave some positive client feedback concerning one of your fee earners, Mary Young ; and also for the team behind her, within the Willans Residential Property Department. Buying and selling one’s home can be quite a stressful life event. Mary was reassuringly efficient in her control over both conveyances. We were really impressed with her pro-active file management, ensuring both matters progressed at the appropriate pace. She responded to all questions promptly and made sure all administrative tasks were completed in good time. She managed both of our buyers’ and sellers’ solicitors, the estate agents and of course, her client, with aplomb. Her conveyancing reports were precise, reasonable and measured, taking care to clearly explain all legal aspects to us. Her cost estimates were accurate, transparent and reasonable, such that there were no surprises for us at the end of the process. After exchange, Willans provided a dedicated completions service. This was managed smoothly by Emily James, such that all stages of this process were accurately communicated by Willans to all parties. Thank you Emily. Whilst it is of course lovely to settle into our new home, it is also important to formally say thank you, both to Willans LLP Solicitors and thanks, in particular, to Mary Young. She really is a credit to your Residential Property Team. We write this review so that Willans LLP might find this positive bit of client feedback useful, perhaps to use for her annual appraisal. As a general high street legal practice with the backup support of various specialist law departments within Willans, it is also good to know that Willans LLP are there to be able to foster and support us with a longer term client relationship. When one moves to a new area, it is reassuring to know that quality general high street legal practices still exist and it is the conveyancing department which often provides new clients with their first impression of the law firm. Thank you for your assistance Mary and also thank you to the whole of the Residential Property Team. We certainly have no hesitation in being able to recommend the services of Willans LLP. Kind Regards, Mr and Mrs O’Connell Herefordshire

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave Mary a review, we are very happy she was able to successfully assist you and will pass on your comments

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Other Reviews

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Alice Lacey

Housing & Property

Alice

We recently sold our flat in Bristol and Heloise Brittan and Suzanne O'Riordan at Willans Solicitors were fantastic throughout. What should have been a straightforward sale became unnecessarily complicated due to delays and issues caused by the buyer's solicitor. Suzanne was particularly outstanding. She struck exactly the right balance between being steely-headed and authoritative when needed, while also being incredibly understanding during my more stressful moments. During the difficult exchange and completion stage, her calm approach, optimism and determination were invaluable. You always felt that she was firmly on your side and acting in your best interests. We are extremely grateful for all her hard work and would highly recommend Willans conveyancing/property team.

Legal experts tagged in
this review

A representative from Willans LLP responded to this review

Thank you Alice for such a positive review. We're very happy to hear that Heloise, Suzanne and the team were able to help!

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tony h

Housing & Property

tony

Willans are a well known solicitors based in Cheltenham, they provide high quality services with diligence and professionalism. I’ve been assisted by Bethen Abraham who was able to quickly grasp the issue at hand, provide excellent insight, advice and dealt with my dispute firmly and effectively. Willans is a firm you can trust, hence why they have a great reputation.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us a positive online review, Tony - it's much appreciated. We're happy to hear that Bethen was able to help!

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Vanessa Carter

Vanessa

Katie Charlton and Bethen Abraham at Willans LLP were a pleasure to work with when helping us update our tenancy documentation ahead of the Renters' Rights Act. They were knowledgeable, approachable and thorough in their review of our paperwork, providing clear and practical advice throughout. Their attention to detail and professionalism gave us complete confidence in the outcome. Highly recommended.

Legal experts tagged in
this review

Thank you for taking the time to leave us an online review, Vanessa. We're very happy to hear that Bethen and Katie were able to help.

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Jonathan Frost

Housing & Property

Jonathan

Bethen Abrahams working at Willans LLP was excellent in her handling of a tenancy and desposit dispute for us. She was knowledgable, pragmatic, and secured us a good outcome. Willans and Bethen were professional throughout, and we are very grateful for their expertise and guidance.

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Thank you for taking the time to leave a review, we are very pleased Beth was able to assist you and will pass on the positive feedback

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Jessica Instone

Housing & Property

Jessica

We recently completed on our property purchase and cannot recommend Willans enough, particularly Mary Young and her team. She was incredibly professional, easy to contact (never had to chase), explained things clearly and the transaction could not have been smoother. The quote provided was clear and comprehensive. They are perhaps not the cheapest around however, the service is worth every penny. I have learnt my lesson having used online, faceless conveyancers in the past who may have been cheaper but have caused several headaches. We would not hesitate to recommend Willans to friends and family and will use them in the future if required. Thank you.

Legal experts tagged in
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Thank you for your kind words, we will pass them on to Mary and look forward to assisting you again with any future needs

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Reviews

4.8 /5 425 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Willans LLP

Clients consistently praise the firm’s expertise in conveyancing, property sales and purchases, wills, trusts and probate, tenancy disputes and wider litigation matters. The team is described as highly knowledgeable, efficient and thorough, with a strong ability to handle complex or stressful cases and achieve positive outcomes. Valued soft skills include clear and timely communication, approachability, calm reassurance, empathy, professionalism and a proactive, client-focused manner. Reviewers also highlight careful attention to detail, transparency on fees and a supportive, trustworthy service that inspires confidence.

Efficient service
Professional approach
Clear advice
Prompt communication
Approachable staff
Knowledgeable team
Caring support
Trustworthy service
Proactive management
Calm reassurance

ReviewSolicitors Review List

Profile image of Rebecca

Rebecca

Housing

Mary Young has recently completed the sale of our previous house and the purchase of our new home 12 months ago. Both transactions were not without their complications which Mary at all times dealt with extremely efficiently, professionally any patiently . Her advice is always clear and her communications always timely. A mention must be made of Emily James who completed the final transactions for both and at all times could not have been more approachable and efficient. I would without doubt recommend Mary.

Legal experts tagged in
this review

A representative from Willans LLP responded to this review

Thank you, Rebecca. We really appreciate you taking the time to leave us an online review, and are glad that Mary and the team were able to help.

0
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John Pugh

Verified

Turst Litigation

Claire is very professional and quickly able to appreciate the issues. We received a satisfactory outcome although the other side issued confusing and repetative statements.

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A representative from Willans LLP responded to this review

Thank you, John. We appreciate you taking the time to leave us an online review and are happy to hear that Claire was able to help.

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Anonymous

Verified

Excellent, responsive, and easy to work with

Simon helped and advised us through the sale of a leasehold flat which had some complexities and was present, responsive, helpful and calm through the whole process. His advice was well considered and valuable. We have already recommended Simon to friends in a similar situation.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review. We're very happy to hear that Simon was able to help!

0
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Adrian Grimmitt

Verified
Housing & Property

Efficient, professional and friendly service

From providing a quote through to completion of the sale the service was efficient, professional and friendly.

Legal experts tagged in
this review

A representative from Willans LLP responded to this review

Thank you, Adrian. We're very happy to hear the team was able to help.

0
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Sheila Lewer

Wills, Trusts & Probate

Psinfree

I already had a will with Willans which needed to be updated. I found them easy and efficient to deal with.

A representative from Willans LLP responded to this review

Thank you for taking the time to leave a review, we are glad we could help

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Other Reviews

Profile image of Chelsea Shearing

Chelsea Shearing

Chelsea

After a long 3 year fight to get inheritance owed to me Simon Arneaud worked hard and tirelessly to help me get through to the end always had answers to questions and was available to talk to when needed. It was a very long process but he kept me informed brilliantly and never stopped fighting for me costs have added up as expected but I’ve always been informed of the costs involved and can’t thank Simon enough for his help and wish him all the best for the future! Hopefully I never need him again but if I do I won’t hesitate to use him again

0
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Philip Dancey

Philip

Excellent and efficient service with thorough and clear explanation at all stages

0
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Profile image of Alice Lacey

Alice Lacey

Housing & Property

Alice

We recently sold our flat in Bristol and Heloise Brittan and Suzanne O'Riordan at Willans Solicitors were fantastic throughout. What should have been a straightforward sale became unnecessarily complicated due to delays and issues caused by the buyer's solicitor. Suzanne was particularly outstanding. She struck exactly the right balance between being steely-headed and authoritative when needed, while also being incredibly understanding during my more stressful moments. During the difficult exchange and completion stage, her calm approach, optimism and determination were invaluable. You always felt that she was firmly on your side and acting in your best interests. We are extremely grateful for all her hard work and would highly recommend Willans conveyancing/property team.

Legal experts tagged in
this review

A representative from Willans LLP responded to this review

Thank you Alice for such a positive review. We're very happy to hear that Heloise, Suzanne and the team were able to help!

0
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Marcus Newcombe

Marcus

Recently completed a house purchase with Willans and they were excellent throughout the entire process. A special thanks to Héloïse and her team who were incredibly knowledgable, efficient and trustworthy. Would highly recommend.

A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review, Marcus. We appreciate the kind words and are happy to hear our team was able to help.

0
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tony h

Housing & Property

tony

Willans are a well known solicitors based in Cheltenham, they provide high quality services with diligence and professionalism. I’ve been assisted by Bethen Abraham who was able to quickly grasp the issue at hand, provide excellent insight, advice and dealt with my dispute firmly and effectively. Willans is a firm you can trust, hence why they have a great reputation.

Solicitors tagged in
this review

A representative from Willans LLP responded to this review

Thank you for taking the time to leave us a positive online review, Tony - it's much appreciated. We're happy to hear that Bethen was able to help!

0
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