Willans LLP

We received excellent work a year or so ago from Willans residential property team, after finding our old, newly merged, solicitors sadly unresponsive. So, recently, we also decided to request Willans Wills, Trusts and Probate team to review our pre-existing Wills and LPAs with a view to them providing a reassuring check and safekeeping thereof for the family. We received the expected prompt, attentive and professional service from their team, and were made sufficiently confident to accept, after due consideration, their suggested recommendation to modify our Wills to provide limited but potentially valuable protection over part of our assets. The process went smoothly, including full and clear explanations given by their team, and answering our queries along the way. We have recently and happily signed off the updated Wills and supporting documents at their Offices and they now hold our original documents in safekeeping for the family. Fees were detailed for us and, overall, we consider them very fair for the quality of the work carried out.

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Siân Devereux-Renny

The service was delivered in a professional, courteous and pleasant manner.

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Dorcas Guillebaud

The Solicitor Susie was amazing, carried out our wishes quickly and effectively and the work was done and dusted within a matter of a couple of weeks due to our needs being urgent due to certain circumstances - so easy to deal with, always available to help, made our l life in a stressful time very easy. Our original Wills were dealt with by Willans in 2009 so returned to them to update as we had such amazing help then - just as amazing again in 2025 - thank you Willans.

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Susie Clay

I discussed our case where I suspect that matters may escalate to a legal challenge. I am a practising Chartered Accountant with over 50 years experience and I was extremely impressed by the way that Claire understood the problem that I foresaw and the follow up advice was of the highest quality and clarity. I have a list of London Solicitors that I recommend to my Clients and decided that I will recommend to use Claire as Solicitor

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Claire Cox

Absolutely shocking and abysmal service from this company. It’s taken me 6 months to actually bring myself to write this review. It’s important that I do so, not only to warn anyone looking for legal representation but for my own mental health so I can finally put it to rest. Unfortunately, this review can’t come close to representing the abominable service, or lack of it from Willans as I couldn’t possibly list every single error or insulting action from them so please just accept this summary as a very abbreviated warning to any potential client. I had used Willans twice in the past; both for the sale and purchase of properties. Both these transactions were dealt with by Jamie Cook, who had come recommended. Jamie was easy to work with and the moves were without major issue. I therefore decided to employ Jamie once more on the sale of my home and purchase of an onward property. Things on this occasion were rather different. Jamie was slow in responses and had to be chased up repeatedly, then a couple of weeks into our agreement, I was abruptly told he was moving departments (this turned out to be untrue) and I would be dealing with Jade Blackwell; not a solicitor but a ‘legal executive’, who would be taking over. I never received a welcome or an introduction from Jade, just a wall of silence to my emails asking for an update to matters that had been left unresolved by Jamie. From day one, I faced a battle with Jade to perform the simplest of duties and keep me informed, and when I did ever get a reply it was full of excuses along the lines of being very busy without any sense of an understanding that what she was being asked to do was simply what she was being paid for. She was rude, discourteous and quite frankly, utterly incompetent. I see from their website she no longer works for Willans. There were endless delays and an appalling disregard for keeping me informed resulting in me making a complaint and cc’ing it to one of the partners. I got absolutely NO reply from anybody, as if I was scotch mist. Every person in the chain, including my buyer’s and my solicitors were complaining about them and I was constantly having to placate my buyer to try to keep them on board. I was asking almost daily to receive the T10 and TA6 forms but got absolutely nothing from Jade until just 10 days or so before completion and exchange were due. I then not only got the forms, which of course needed correcting, but was dumped over 250 pages of legal documentation to read through that I was asked to sign and return asap. When I raised a number questions from this, due to there being so many errors and omissions; rather than replying in plain English, she dumped another 50 pages of legally worded replies cut and pasted straight out of their law books to decipher as her response. After a further official complaint, I eventually got a call from Suzanne O’Riordon, one of the partners. I didn’t image anyone could beat the arrogance I’d dealt with from Willans up to this point but this woman took the biscuit! She was patronising, insincere and totally lacked empathy, despite expressing how ‘difficult’ the experience must have been for me and that the service received ‘fell short of what it ought to have been’ - Staggering understatement! So Suzanne, who came in at the eleventh hour did eventually manage to conclude the sale and purchase but expected praise and glory for doing so, despite never acknowledging that in fact, to date, all the work that had been urgently required to keep the sale and purchase on track had been taken on by myself and Treagust estate agents, who weren’t even MY agents but my buyer’s but who recognised the appalling mess that I’d been left in and went above and beyond to keep everything on track. To them I am extremely grateful. In light of my complaint and demand for an apology and compensation, I was offered a staggering £150 - not even the equivalent of a solicitor’s hourly rate! It was one of the most stressful times of my life and all completely unnecessary had they simply done their job. A job that they are paid an exorbitant and unwarranted fee for. I have no doubt this will prompt a response from Willans with more glossing over of their incompetence and unprofessionalism but I’d expect nothing less.

PLEASE READ! I've had two involved experiences with Willans Solicitors. Once in 2021 and again in 2026. Based on my experience, I would strongly recommend avoiding. When in time of need, this company is the epitome of the financial leech you need to avoid. EVERY email £23 (+VAT)... even when they just say "thanks for your email"! £4k for just 4 weeks being a intermediary with a barrister that actually knows what they're talking about. They even added on additional expenses for talking between themselves, despite my instructions being uber clear that I only wanted instructions from a barrister! Paul Gordon and his team, specifically Kafula (totally useless), should be avoided at all costs. I hope this helps others when in time of need. These guys certainly won't!

It's not sour grapes because I lost it's the way I lost. I disputed a will and the opposition just rolled over me with no worthwhile response from Willans. And yet when it comes to every email, phone call, letter they are right on it with the billing. I wasted a lot of money for nothing. Would not recommend.

I was facing an extremely stressful situation where a company was unfairly demanding £45,600 from me. I approached Willans Solicitors, and Kafula supported me throughout the process of confronting the issue. Their professionalism, guidance, and reassurance made a huge difference during what was a very worrying time. Thanks to their expertise, the matter was resolved and I did not have to pay a single penny. The sense of relief I felt was enormous. I’m incredibly grateful for the support I received and would highly recommend Willans Solicitors to anyone needing reliable and effective legal assistance.

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Kafula Chipasha

Disappointing. First time using Willans for advice on setting up some Trusts. Recommended by a friend. Friendly team when you meet them, but very disappointed by the extremely slow turnaround of instructions, accuracy of drafting and final costs. Despite setting out a clear initial brief and trying to agree fixed fees up front the final costs were substantially higher than expected.

I have used Willans on several occasions. I find them to be attentive, expert in their respective fields and very professional.