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Willans LLP

4.8 | 59 Reviews 59 Reviews | Writing a Codicil
429 Total Company Reviews info icon Writing a Codicil | info icon 429 Total Company Reviews Writing a Codicil | info icon 429 Total Company Reviews

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Accepting new clients

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 488471

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Willans LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Willans LLP are accredited by

Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP
The Law Society accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Willans LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
12% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Willans LLP are accredited by

Cyber Essentials Certified accreditation awarded to Willans LLP
Resolution Logo accreditation awarded to Willans LLP
The Law Society accreditation awarded to Willans LLP

Description

When you choose Willans, you can rest assured that you’ll have lawyers of the highest calibre on your side offering outstanding legal advice and client-care led service. Established in Gloucestershire in the 1940s, we work with local, national and overseas clients. Whether you’re a business needing support or are looking for personal legal services, we’re ready to help. Many areas of law which we advise on and a good number of our lawyers are recommended purely on merit year-on-year by national independent legal guides (including Chambers and The Legal 500) who speak to clients about their experiences.

Rankings by area of expertise

The rankings below show the areas of expertise that Willans LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Lauren Bush

Lauren Bush

Verified
Wills, Trusts & Probate

Wonderful service from start to finish

Claire was amazing throughout. So down to earth and practical in her advice. Everything was dealt with so professionally and I highly recommend her!

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Danielle

Verified
Housing & Property

Simply fantastic from start to finish

Simon Hodges was the epitome of professionalism from the moment we instructed him to sell our property. He dealt with everything swiftly and effectively, leaving us feeling reassured and in safe hands. Simon was totally unflappable and his calm, sensible approach was exactly what we needed.

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Meet the team of Willans LLP

Meet the team of Willans LLP

Contact & Locations - Willans LLP

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

34 Imperial Square, Cheltenham, Gloucestershire, GL50 1QZ

Reviews

4.8 /5 59 Reviews
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Rating

Review Source

Clients say

What clients say about Willans LLP

Clients praise the firm’s expertise in residential conveyancing, property sales and purchases, wills, probate, trusts, LPAs, tenancy matters and dispute resolution. Reviewers frequently highlight clear legal advice, thorough explanations, accurate cost estimates and strong outcomes in complex or stressful cases. The team is valued for being professional, efficient, knowledgeable and trustworthy, with soft skills including calm reassurance, empathy, approachability, responsiveness and proactive communication. Many clients say they felt well supported throughout, with the firm managing matters smoothly and acting firmly in clients’ best interests.

Kept updated
Clear explanations
Efficient service
Professional conduct
Approachable team
Knowledgeable advice
Quick responses
Caring support
Trustworthy service
Good outcome

ReviewSolicitors Review List

Profile image of Joanna Matthews

Joanna Matthews

Inheritance Law

Inheritance Act claim

When I had a half hour free consultation with Katie Duthie in relation to an inheritance Act claim, I never imagined that some months later, I would be here significantly better off as a result of her work. Katie is extremely knowledgeable and professional. She always contacted me when she said she was going to, replied to my e mails immediately and explained what was happening through every step of this claim. I felt as though Katie was genuinely invested in my case and that she fought very hard for me. She went above and beyond what I expected to secure a sum for me that is more than I anticipated. With Katie's knowledge, I trusted her 100% and she managed my expectations with honesty and integrity from the very beginning of my journey. I was continually reassured and felt very supported. To watch her level of assertiveness and confidence throughout the mediation process was inspiring and I'm very grateful I had Katie on my side! This process turned out to be reasonably stress free remarkably, and that is owing to Katie's clear knowledge, experience and finesse in what she does. Thank you for everything

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this review

A representative from Willans LLP responded to this review

Thank you, Joanna - we really appreciate the positive feedback. We're happy to hear that Katie was able to help and have passed your comments on to her.

1
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Sheila Lewer

Wills, Trusts & Probate

Psinfree

I already had a will with Willans which needed to be updated. I found them easy and efficient to deal with.

A representative from Willans LLP responded to this review

Thank you for taking the time to leave a review, we are glad we could help

0
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R Gallagher

Verified
Wills, Trusts & Probate

Above and beyond support from a trusted team

I cannot thank Willans enough, in particular Tom O'Riordan, for the care and attention he gave to our family when sorting our Wills and LPAs. These were particularly emotional conversations to have, and we had very little knowledge of the process. Tom walked us through every step of the journey and explained everything in thorough detail but also in a way that felt easy to understand. He has a calm nature that helped us to navigate these difficult conversations, but at the same time is fast acting, readily available and just generally a fantastic support to have had behind us. Willans have supported our family through several milestones now, and despite having sought legal care from other places prior, it is their true caring and shrewd attention to detail that will keep us coming back again. Suzanne O'Riordan is another enormous support, going above and beyond to resolve a conflict in my house purchase. It arose from the other party and she fairly challenged their error but with manners and dignity. Thank you for going above and beyond with your service, and recognising us as a family with a heartbeat, not just a number.

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A representative from Willans LLP responded to this review

Thank you for taking the time to leave us such positive feedback - we really appreciate it. We are happy to hear that Tom and Suzanne especially were able to help.

0
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MJC

Verified
Wills, Trusts & Probate

Executor Stalemate

Claire Cox has supported us for over two years. She has conducted herself thoroughly professionally throughout. Her knowledge and advice, combined with friendly, positive, proactive manner makes a stressful situation, manageable and restores hope. For this we are incredibly grateful and cannot recommend her highly enough.

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A representative from Willans LLP responded to this review

Thank you for your kind words - we appreciate you taking the time to leave us an online review. We're happy to hear that Claire was able to help.

0
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Anonymous

Verified
Housing & Property

Excellent experience after poor experience with another firm

Simon Hodges was recommended to us by a local estate agent when we told her about our very poor experience with another firm. Simon was a breath of fresh air with his clear, friendly and efficient approach. So completely different from our previous experience!

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this review

A representative from Willans LLP responded to this review

Thank you for taking the time leave us an online review. We appreciate the positive feedback and are happy to hear that Simon and the team were able to help!

0
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Other Reviews

Profile image of Jem Harness

Jem Harness

Jem

I have used Willans for several property sales. Simon is fantastic and the team are very friendly. I am now using them for a will. Highly recommended

Thank you for taking the time to leave a positive review, We're delighted to hear that you've had a great experience with Simon and our residential property team, and that you've found everyone friendly and supportive throughout the process. It's wonderful that you've chosen to work with us again for your will, and we look forward to helping you with this next stage of planning.

0
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Profile image of Chelsea Shearing

Chelsea Shearing

Wills, Trusts & Probate

Chelsea

After a long 3 year fight to get inheritance owed to me Simon Arneaud worked hard and tirelessly to help me get through to the end always had answers to questions and was available to talk to when needed. It was a very long process but he kept me informed brilliantly and never stopped fighting for me costs have added up as expected but I’ve always been informed of the costs involved and can’t thank Simon enough for his help and wish him all the best for the future! Hopefully I never need him again but if I do I won’t hesitate to use him again

Solicitors tagged in
this review

A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review, Chelsea. We really appreciate it and we're very happy to hear that Simon was able to help get the result you wanted.

0
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Sara Gibbons

Sara

Extremely professional, caring and efficient. Certainly recommend for conveyances, Wills, Probate, litigation etc.

Thank you for your kind review

0
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Alastair Kirby

Wills, Trusts & Probate

Alastair

My father has worked with Simon and Abi from The Wills, Trusts & Probate Department for a number of years and he would fully recommend their service. Where he is an executor of a will, they have obtained probate for him efficiently, promptly and for a fair fee which is quoted at commencement. He works regularly with Abi and she is always available to answer any questions. He has no hesitation in recommending Simon and Abi.

Solicitors tagged in
this review

Thank you for taking the time to share such positive feedback. We’re delighted to hear that Simon and Abi have provided efficient, clear and supportive service over the years. Your recommendation means a great deal, and we’ll be sure to pass your kind comments on to them.

0
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anthony wharram

anthony

It's not sour grapes because I lost it's the way I lost. I disputed a will and the opposition just rolled over me with no worthwhile response from Willans. And yet when it comes to every email, phone call, letter they are right on it with the billing. I wasted a lot of money for nothing. Would not recommend.

We’re sorry to hear that you were disappointed with your experience. Contentious probate matters can be especially challenging, particularly when the outcome is not as hoped. We aim to provide clear, realistic advice on the prospects and risks of any claim so clients can make informed decisions. Our approach is always to act diligently and in our clients’ best interests, while keeping them updated on costs and progress throughout. We believe that we did so in this case, as you were given clear advice about the merits of your claim at the outset, which proved to be correct.

0
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Reviews

4.8 /5 429 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Willans LLP

Clients praise the firm’s expertise in residential conveyancing, property sales and purchases, wills, probate, trusts, LPAs, tenancy matters and dispute resolution. Reviewers frequently highlight clear legal advice, thorough explanations, accurate cost estimates and strong outcomes in complex or stressful cases. The team is valued for being professional, efficient, knowledgeable and trustworthy, with soft skills including calm reassurance, empathy, approachability, responsiveness and proactive communication. Many clients say they felt well supported throughout, with the firm managing matters smoothly and acting firmly in clients’ best interests.

Kept updated
Clear explanations
Efficient service
Professional conduct
Approachable team
Knowledgeable advice
Quick responses
Caring support
Trustworthy service
Good outcome

ReviewSolicitors Review List

Profile image of Joanna Matthews

Joanna Matthews

Inheritance Law

Inheritance Act claim

When I had a half hour free consultation with Katie Duthie in relation to an inheritance Act claim, I never imagined that some months later, I would be here significantly better off as a result of her work. Katie is extremely knowledgeable and professional. She always contacted me when she said she was going to, replied to my e mails immediately and explained what was happening through every step of this claim. I felt as though Katie was genuinely invested in my case and that she fought very hard for me. She went above and beyond what I expected to secure a sum for me that is more than I anticipated. With Katie's knowledge, I trusted her 100% and she managed my expectations with honesty and integrity from the very beginning of my journey. I was continually reassured and felt very supported. To watch her level of assertiveness and confidence throughout the mediation process was inspiring and I'm very grateful I had Katie on my side! This process turned out to be reasonably stress free remarkably, and that is owing to Katie's clear knowledge, experience and finesse in what she does. Thank you for everything

Solicitors tagged in
this review

A representative from Willans LLP responded to this review

Thank you, Joanna - we really appreciate the positive feedback. We're happy to hear that Katie was able to help and have passed your comments on to her.

1
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Profile image of anonymous

anonymous

Would not recommend

I found the conduct and overall service delivery of this firm to be highly unprofessional. A firm handling important legal matters should be reliable and responsive, but unfortunately, that was not the case here. It is clear that this firm prioritises its public image and looking “polished” on the outside, but their approach is entirely superficial and not genuine. They present themselves as a firm that will deliver strong results, but in reality, they are all just talk. The entire process lacked real transparency and efficiency, and I would strongly advise potential clients to look elsewhere.

A representative from Willans LLP responded to this review

We are disappointed to read your review. Unfortunately, we haven’t been able to identify you as a client from the information provided. Please could you respond to the request for details or contact our Head of Governance & Risk, Matthew Clayton, on 01242 514000 as we would like to look into your experience further.

4
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Rebecca

Housing & Property

Housing

Mary Young has recently completed the sale of our previous house and the purchase of our new home 12 months ago. Both transactions were not without their complications which Mary at all times dealt with extremely efficiently, professionally any patiently . Her advice is always clear and her communications always timely. A mention must be made of Emily James who completed the final transactions for both and at all times could not have been more approachable and efficient. I would without doubt recommend Mary.

Legal experts tagged in
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A representative from Willans LLP responded to this review

Thank you, Rebecca. We really appreciate you taking the time to leave us an online review, and are glad that Mary and the team were able to help.

0
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John Pugh

Verified

Turst Litigation

Claire is very professional and quickly able to appreciate the issues. We received a satisfactory outcome although the other side issued confusing and repetative statements.

Solicitors tagged in
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A representative from Willans LLP responded to this review

Thank you, John. We appreciate you taking the time to leave us an online review and are happy to hear that Claire was able to help.

0
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Profile image of Anonymous

Anonymous

Verified
Housing & Property

Excellent, responsive, and easy to work with

Simon helped and advised us through the sale of a leasehold flat which had some complexities and was present, responsive, helpful and calm through the whole process. His advice was well considered and valuable. We have already recommended Simon to friends in a similar situation.

Solicitors tagged in
this review

A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review. We're very happy to hear that Simon was able to help!

0
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Other Reviews

Profile image of Jem Harness

Jem Harness

Jem

I have used Willans for several property sales. Simon is fantastic and the team are very friendly. I am now using them for a will. Highly recommended

Thank you for taking the time to leave a positive review, We're delighted to hear that you've had a great experience with Simon and our residential property team, and that you've found everyone friendly and supportive throughout the process. It's wonderful that you've chosen to work with us again for your will, and we look forward to helping you with this next stage of planning.

0
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Profile image of Bee Ma

Bee Ma

Bee

I would highly recommend LLP WILLANS as i used these when i need good advice on a claim. They have been amazing over the last year and half of doing my claim. Katie Duthie kept me up to date with everything from start to finish. Anyone looking for a decent solicitor i recommend contacting them. Thank you to you all for the service that i received.

Solicitors tagged in
this review

Thank you Bee for leaving a kind review, we will pass on your thanks to Katie

0
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Profile image of Chelsea Shearing

Chelsea Shearing

Wills, Trusts & Probate

Chelsea

After a long 3 year fight to get inheritance owed to me Simon Arneaud worked hard and tirelessly to help me get through to the end always had answers to questions and was available to talk to when needed. It was a very long process but he kept me informed brilliantly and never stopped fighting for me costs have added up as expected but I’ve always been informed of the costs involved and can’t thank Simon enough for his help and wish him all the best for the future! Hopefully I never need him again but if I do I won’t hesitate to use him again

Solicitors tagged in
this review

A representative from Willans LLP responded to this review

Thank you for taking the time to leave us an online review, Chelsea. We really appreciate it and we're very happy to hear that Simon was able to help get the result you wanted.

0
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Philip Dancey

Philip

Excellent and efficient service with thorough and clear explanation at all stages

Thank you for your kind review, we are very happy to hear of your positive experience

0
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Alice Lacey

Housing & Property

Alice

We recently sold our flat in Bristol and Heloise Brittan and Suzanne O'Riordan at Willans Solicitors were fantastic throughout. What should have been a straightforward sale became unnecessarily complicated due to delays and issues caused by the buyer's solicitor. Suzanne was particularly outstanding. She struck exactly the right balance between being steely-headed and authoritative when needed, while also being incredibly understanding during my more stressful moments. During the difficult exchange and completion stage, her calm approach, optimism and determination were invaluable. You always felt that she was firmly on your side and acting in your best interests. We are extremely grateful for all her hard work and would highly recommend Willans conveyancing/property team.

Legal experts tagged in
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A representative from Willans LLP responded to this review

Thank you Alice for such a positive review. We're very happy to hear that Heloise, Suzanne and the team were able to help!

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