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Russell & Russell Solicitors LLP

4.8 | 296 Reviews 296 Reviews | Wills, Trusts & Probate
2,046 Total Company Reviews info icon Wills, Trusts & Probate | info icon 2,046 Total Company Reviews Wills, Trusts & Probate | info icon 2,046 Total Company Reviews

Atria, Spa Road, Bolton, Greater Manchester, BL1 4AG

Accepting new clients

Atria, Spa Road, Bolton, Greater Manchester, BL1 4AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 653317

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Russell & Russell Solicitors LLP |

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Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
• Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Russell & Russell Solicitors LLP Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
Value for money: 93%
10% above
national average
94%
Success
Rate
Satisfied with outcome: 94%
12% above
national average
94%
Would
Recommend
Would recommend to friends and family: 94%
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Russell & Russell Solicitors LLP are accredited by

Children Law accreditation awarded to Russell & Russell Solicitors LLP
Criminal Litigation accreditation awarded to Russell & Russell Solicitors LLP
Personal Injury accreditation awarded to Russell & Russell Solicitors LLP
Trading names:
• Russell & Russell

Description

From our North West base we provide services across England and Wales specialising in residential conveyancing; family matters, such as divorce, finances and children law; wills and probate administration, personal injury & clinical negligence litigation and criminal law. We hold a Legal Aid franchise for Family & Criminal legal aid.

Rankings by area of expertise

The rankings below show the areas of expertise that Russell & Russell Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Russell & Russell Solicitors LLP

Meet the team of Russell & Russell Solicitors LLP

Contact & Locations - Russell & Russell Solicitors LLP

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Atria, Spa Road, Bolton, Greater Manchester, BL1 4AG

Reviews

4.8 /5 296 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

Clients consistently praise the firm for expertise in conveyancing, property sales and purchases, remortgages, wills, probate, powers of attorney, family matters and personal injury claims. Reviews highlight smooth transactions, prompt progress, attention to detail and strong legal knowledge. Clients particularly value the team’s professionalism, responsiveness and clear communication, alongside a friendly, approachable and compassionate manner. Many also note that staff are supportive, patient and reassuring, explaining matters clearly and making often stressful processes feel straightforward and well managed.

Excellent communication
Professional service
Friendly team
Clear explanations
Quick responses
Efficient process
Supportive staff
Knowledgeable advice
Smooth completion
Approachable solicitors

ReviewSolicitors Review List

Profile image of Karen

Karen

Verified
Wills, Trusts & Probate

Professional

Professional and friendly. Fully explained all queries, very knowledgable. Great overall service. Thank you

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your lovely feedback, Karen. We’re so pleased you felt well supported and that all your questions were answered clearly. We really appreciate you taking the time to share your experience.

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Annabel

Verified
Wills, Trusts & Probate

Recieved with thanks

I experienced Rebecca as very professional and personable. I highly recommend her services.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind recommendation, Annabel. We’re delighted Rebecca made such a positive impression, and we’ll be sure to share your lovely feedback with her.

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Mr and Mrs Brown

Verified
Wills, Trusts & Probate

Will writing service

At each stage of the process, from initial meeting to actual signing, our rights were clearly laid out and explained. We would have no hesitation in recommending the Russell and Russell will writing service to others.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your lovely feedback. We’re delighted you felt informed and confident throughout the process. We really appreciate your recommendation and are pleased we could help you put everything in place.

0
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anonymous

Verified
Wills, Trusts & Probate

Good Honest Service

Very pleased with the service and good information given by Judith and her team. Will recommend Russell and Russell to other people.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind feedback. We’re so pleased Judith and her team looked after you well and provided the guidance you needed. Your recommendation means a lot to us!

0
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Mark

Verified
Wills, Trusts & Probate

Recommend

The whole process from intial consult to completion was seamless. Nicola's approach, care and full explanation was reassuring and easy to understand.

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your lovely feedback, Mark. We’re so pleased Nicola made the whole experience feel smooth and reassuring. We’ll be delighted to share your kind words with her.

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Other Reviews

Profile image of Matt Smith

Matt Smith

Matt

Used their wills service, can’t comment on other services. Lack of compassion and communication, wasting several hours of family time during a difficult period.

A representative from Russell & Russell Solicitors LLP responded to this review

Dear Matt We are sorry that you have had a negative experience with Russell and Russell. We are unable to discuss specific details of a case on this platform, to keep our client’s data safe. If you do wish to discuss your experience with us, then please contact our office on 01244 405748 and ask to speak to the Head of Wills and Probate department. Regards, Russell and Russell

0
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Martin

Wills, Trusts & Probate

Martin

We recently worked with Rebecca Chase to update a family will and couldn’t be happier with the experience. The whole process was straightforward, quick, and very flexible, making what could have been a stressful task remarkably easy. Rebecca handled our 93-year-old family member with genuine kindness, patience, and respect, which we truly appreciated. Highly professional and compassionate – we would highly recommend her.

Solicitors tagged in
this review

Russell & Russell Solicitors LLP

Thank you for your kind review, Martin. We’re delighted to hear that Rebecca made the process of updating your family will straightforward and stress-free. Her professionalism, flexibility, and compassionate approach—especially in supporting your family member—are qualities we’re very proud of. We truly appreciate your recommendation and will be sure to pass your feedback on to Rebecca.

0
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Devil_Jordan69

Devil_Jordan69

Excellent customer service by all of them who are working with Russell & Russell Solicitors firm. Special thanks to Russell & Russell stall at mill gate bury where you can get some valuable information about any claim or other information about your property, dispute settlement and other advise relating to your estate or property advising and giving guidance 24 hours a day and seven days a week.

Russell & Russell Solicitors LLP

Thank you for your kind words and recommendation. We're glad you found our team helpful, informative and accessible.

0
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Brent

Wills, Trusts & Probate

Brent

Really caring sympathetic, treating you as a person.

Russell & Russell Solicitors LLP

Thank you, Brent, for your thoughtful feedback. We are pleased to hear that you felt genuinely cared for and treated with sympathy throughout your experience with us. Providing personalized and compassionate service is a priority for us, and we’re glad that we were able to meet your needs.

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Phil

Wills, Trusts & Probate

Phil

Went for will update and was given excellent help and advise. Would recommend.

Russell & Russell Solicitors LLP

Thank you for your positive feedback, Phil! We're glad to hear that you received excellent help and advice during your will update. Your recommendation is greatly appreciated. Best wishes, Russell & Russell Solicitors.

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Reviews

4.7 /5 2046 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Russell & Russell Solicitors LLP

Clients consistently praise the firm for expertise in conveyancing, property sales and purchases, remortgages, wills, probate, powers of attorney, family matters and personal injury claims. Reviews highlight smooth transactions, prompt progress, attention to detail and strong legal knowledge. Clients particularly value the team’s professionalism, responsiveness and clear communication, alongside a friendly, approachable and compassionate manner. Many also note that staff are supportive, patient and reassuring, explaining matters clearly and making often stressful processes feel straightforward and well managed.

Excellent communication
Professional service
Friendly team
Clear explanations
Quick responses
Efficient process
Supportive staff
Knowledgeable advice
Smooth completion
Approachable solicitors

ReviewSolicitors Review List

Profile image of Nathan

Nathan

Verified

I Highly recommend you to use this company

Best outcome i could of hoped for thanks to martin and his dedicated team!

0
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Chris teasdale

Verified
Housing & Property

Highly recommended

Couldn’t be happier with the service at Russell and Russel Farnworth. Michelle and her team were fast, effective and very communicative in the whole process, not the first time I’ve used them and won’t be the last.

Legal experts tagged in
this review

0
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Karen

Verified
Wills, Trusts & Probate

Professional

Professional and friendly. Fully explained all queries, very knowledgable. Great overall service. Thank you

Legal experts tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your lovely feedback, Karen. We’re so pleased you felt well supported and that all your questions were answered clearly. We really appreciate you taking the time to share your experience.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Annabel

Annabel

Verified
Wills, Trusts & Probate

Recieved with thanks

I experienced Rebecca as very professional and personable. I highly recommend her services.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your kind recommendation, Annabel. We’re delighted Rebecca made such a positive impression, and we’ll be sure to share your lovely feedback with her.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mr and Mrs Brown

Mr and Mrs Brown

Verified
Wills, Trusts & Probate

Will writing service

At each stage of the process, from initial meeting to actual signing, our rights were clearly laid out and explained. We would have no hesitation in recommending the Russell and Russell will writing service to others.

Solicitors tagged in
this review

from Russell & Russell Solicitors LLP

Thank you for your lovely feedback. We’re delighted you felt informed and confident throughout the process. We really appreciate your recommendation and are pleased we could help you put everything in place.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of james adams

james adams

james

I am a customer of 30 years Made to feel uncomfortable by Diane Not nice Just awful Unfortunately Karen not around

A representative from Russell & Russell Solicitors LLP responded to this review

Dear James We are sorry that you have had a negative experience with Russell and Russell. We pride ourselves on offering high quality client care and we are sorry if you feel our service has not lived up to this standard. We unable to discuss specific case details on this platform, to keep our client’s data safe. If you would like to discuss your experience with the relevant department head, please contact our reception team on 01244 405748 who will be able to direct your call to the correct person. Regards, Russell and Russell.

0
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John Battersby

John

Just had a chat with Scott ... Totally useless 1 star

A representative from Russell & Russell Solicitors LLP responded to this review

Dear John We are sorry that you have had a negative experience with Russell and Russell. We pride ourselves on offering high quality client care and we are sorry if you feel our service has not lived up to this standard. We unable to discuss specific case details on this platform, to keep our client’s data safe. If you would like to discuss your experience with the relevant department head, please contact our reception team on 01244 405748 who will be able to direct your call to the correct person. Regards, Russell and Russell.

0
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Profile image of H Tr

H Tr

Housing & Property

A client

Solicitors for these kind of services often get not the best reviews. I feel this cause they deal with difficult situations I can say for certain that Russell and Russell were great for me. It helped me with a transfer of equity and remortgage and they were fantastic throughout even when various other parties were being totally useless. They rolled up their sleeves and continued to push the other parties to get the things we needed to get it sorted in time. A huge thank you to Vanisha & Oyindamola. Thank you both! I really appreciate it.

from Russell & Russell Solicitors LLP

Thanks so much for your lovely feedback. We’re really pleased that the team kept things moving and supported you throughout the process, especially when there were challenges along the way. We’re glad everything was resolved in time and really appreciate your kind words.

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Leanne White

Housing & Property

Leanne

Russell and Russell were fab throughout the purchase of our first home. Always had time for our questions and handled the transaction smoothly.

from Russell & Russell Solicitors LLP

Hi Leanne, we are delighted to hear that Russell and Russell made your first home purchase such a smooth experience. Thank you for your kind feedback.

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Kimberly Thomas

Housing & Property

Kimberly

Karen Wood and the team at Russell & Russell were absolutely brilliant throughout both my sale and purchase. They were professional, efficient and incredibly responsive, always keeping me updated and quickly chasing up any enquiries to keep everything moving. It’s rare to find a company these days where you can still pick up the phone and speak to a real human whenever you need to, and that personal touch made such a difference. Karen was approachable, supportive and genuinely cared about making the whole process as smooth and stress free as possible. I honestly couldn’t fault them and would 100% recommend Karen and the team at Russell & Russell to anyone looking for solicitors who combine professionalism with a genuinely personal service.

from Russell & Russell Solicitors LLP

Karen and the Russell & Russell team will be delighted to know that their responsiveness and personal approach gave you confidence throughout. Thank you for your strong recommendation, Kimberly.

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