Hugh James

2.3 | 27 Reviews 27 Reviews | Dispute Resolution

152 Total Company Reviews

Dispute Resolution |

152 Total Company Reviews Dispute Resolution |

152 Total Company Reviews

2 Charlotte Place, Southampton, Hampshire, SO14 0TB

02382546547

Accepting new clients

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 819581

Hugh James |

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Hugh James only have 152 reviews listed.

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2.3

Good

27 Reviews

Value for
Money

Success
Rate

Would
Recommend

Communication 2.3/5

Initial Impressions 2.3/5

Approachability 2.3/5

Documentation Accuracy 2.3/5

Legal Knowledge 2.4/5

Value for money 2.4/5

Accreditations

Children Law

Solicitors who have our Children Law Accreditation are specialists in dealing with legal issues related to children, such as:

adoption
child protection
arrangements for children following family breakdown

Criminal Litigation

If you’ve been charged with a criminal offence, you’ll want the best possible representation. Our Criminal Litigation Accreditation shows that solicitors are committed to treating you fairly and providing a high standard of service in criminal law.

Personal Injury

Our Personal Injury Accreditation is the quality mark for legal experts that shows a law firm has special expertise in handling personal injury cases. These are legal cases where someone has been injured, whether physically or emotionally, and is seeking compensation.

Clinical Negligence

Our Clinical Negligence Accreditation is the quality mark for legal experts who can help when a healthcare professional (for example a doctor, surgeon, nurse, therapist, or dentist) has provided care that was below an acceptable standard.

Family Law

Our Family Law and Family Law Advanced Accreditations are the quality marks for family lawyers. Our accredited family lawyers are experts who can give you legal advice on issues such as:

marriage
separation
divorce
arrangements for children
adoption

They understand that family issues can be personal and sometimes difficult. They’re committed to dealing with each case thoughtfully and sensitively.

The Law Society

Our vision is to promote, protect and support solicitors, the rule of law and justice in England and Wales. The Law Society is the professional body for solicitors and a place where you can connect, grow and thrive. We're here to support you at every stage of your career, from qualification through to retirement, and to advocate on the issues solicitors have told us matter most.

Conveyancing Quality Scheme

Our Conveyancing Quality Scheme Accreditation is the quality mark for legal experts that shows a law firm is highly skilled and trustworthy when it comes to handling property transactions, such as buying or selling homes.

Trading names:

• Hugh James Independent Financial Advisers

Description

We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.

Rankings by area of expertise

Local 2 / 2

National 1820 / 11,165

Contact details

02382546547

info@hughjames.com

www.hughjames.com

2 Charlotte Place, Southampton, Hampshire, SO14 0TB

Clients say

Clients praise Hugh James for strong clinical negligence, serious injury and complex probate expertise, with successful outcomes including high-value settlements and Supreme Court work. Solicitors named (Sophie Nicol, Nikolai and team) are valued for clear communication, support, compassion, advocacy, persistence and professionalism throughout lengthy and sensitive cases.

responsive

supportive

clear communication

compassionate

advocacy

experienced

successful outcomes

thorough

client-focused

keeps updated

G Mess

1 Nov 2022

Excellent service

From start to finish Potter, Rees, Dolan made my negligence claim as easy as it could have been for me. I already knew of the firm and did not hesitate to choose them to represent me after our initial consultation. Their service throughout was professional yet personal and communication was excellent. With a lesser firm I may have given up during an extremely stressful process, but Lesley and Kelly could not have done more to allay this. At the end of this challenging process they managed to secure an exceptional outcome for me.

A representative from Hugh James responded to this review

13/01/2023

Thank you so much for taking the time to leave a review of our services. We really appreciate the positive feedback you have given us!

Kevin & Liz Pullen

23 Oct 2022

10 out of 10!

Thankyou so very much for taking on our case after neglect & mismanagement from another firm. We are extremely happy with our outcome & future. Not just Mark Robinson, but all that stepped in to help & continue to provide guidance & advice. I would not consider approaching other Solicitors after our experience. If you’ve a legal problem, they’ve got the expert to help.

Solicitors tagged in
this review

Jonathan Hugh Conwy Potter

Mark Robinson

A representative from Hugh James responded to this review

26/10/2022

Thank you for taking the time to leave a review. We are so pleased to have achieved such an outcome for you, and that you are happy with our services. We have passed this on to Mark and the team! Thanks again.

Anonymous

16 Jun 2022

Excellent Firm - Highly Recommended

PRD took over a highly complex case from another firm of solicitors who we did not feel were progressing it to a high enough standard. From the start to the end their service was faultless. Communication, advice, guidance and advocacy were superb, from every member of staff we dealt with, and this all resulted in a great outcome. We are so grateful to everyone involved.

A representative from Hugh James responded to this review

13/07/2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Anonymous

26 Apr 2022

very professional ,with a personal touch

difficult case , but right result in the end

Solicitors tagged in
this review

Jonathan Hugh Conwy Potter

A representative from Hugh James responded to this review

13/07/2022

Many thanks for taking the time to leave a review, it is most appreciated.

N

25 Feb 2020

Friendly and professional, we were dealt with in an empathetic way.

Our feelings and thoughts were listened to but the guidance was always based on the legality of our case and the outcome that we wished for. When it became apparent that the outcome would not have been in our favour, the outcome was explained in a clear and concise manner that took our feelings into account.

Clients say

responsive

supportive

clear communication

compassionate

advocacy

experienced

successful outcomes

thorough

client-focused

keeps updated

anonymous

15 Jul 2026

Wills, Trusts & Probate

4 years on and still waiting for completed of probate. Lack of communication

I'm not one to write negative reviews but I've lost my patience with this company. I brought Hugh James on board to manage our probate in early 2023. It is now July 2026 and the probate is still not finished. The entire process has been painful and has frankly made a difficult grieving process worse. I have had to chase my contacts constantly, sometimes not receiving an email reply for months at a time. I suspect that this team is severely overloaded with cases so my complaint is not necessarily against any one employee at Hugh James but more the way things are run from top down. We eventually received part of the estate funds in 2025 but radio silence since then. The last email I had from them was in October 2025.

Solicitors tagged in
this review

Samantha Kim Roberts

MARTYN WEBB

16 Apr 2026

Never even got to speak to anyone.

Filled in their ''contact us'' form onljne on 7/04/25. The advert says they will get straight back to you. On 15/04/26 I rang to say no one had been in touch so the person on the phone arranged for someone to ring me at 12 o'clock on 16/04/26. Needless to say no one rang. So I rang again on 16/04/26 at 2pm and was told someone would ring me back in the next 45mins. Guess what.? I think this is an omen to NOT use Hugh James.

Merisan

27 Dec 2025

Lack of Communication

I instructed Hugh James on a No Win, No Fee clinical negligence case following the loss of my baby at Lewisham Hospital due to medical malpractice. The case has been ongoing for around three years. Unfortunately, despite the extremely sensitive nature of this bereavement case, I experienced over two months of complete silence from my solicitor. Emails and phone calls were not returned, which caused significant distress and concern about the handling of my claim. I expected compassion, transparency, and basic communication. Sadly, this was not my experience.

Malcolm

18 Apr 2025

Clinical Negligence

Three years to get almost nothing

Three years ago I started an action for clinical negligence against a GP. It was a "No-Win-No-Fee" action. Of course the famous phrase "No-Win-No-Fee" is not what most lay people think it is. It is a Condition Fee Agreement. You take out an After The Event insurance policy at the beginning. It's there to guarantee the huge legal fees that solicitors charge. If you lose then you pay nothing and get nothing. If you "win" then the premium is deducted from your award and a maximum of 25% Success Fee is also deducted. This is okay, but only so long as you actually WIN and the other side pay out proper compensation. Hugh James moved at the pace of an asthmatic snail on sedatives. Endless emails followed. Worst of all, they engaged a fantastically expensive neurologist, Dr Oliver Foster, who was a superb expert witness not just for me but also for the defence. Thus NHS Resolution, got away with offering a paltry £10,000, which after deductions as mentioned ended up as £7500. My actual medical expenses caused by this GP were approaching £6000, so I in effect ended up with £1500 - after three long years of stressful legal action. I would avoid them for this sort of litigation.

martin

10 Mar 2025

incompetent, only interested in your money

dont waste your money.nice initially but nothing gets done,hard to get hold of, poor communication, errors,useless. i wished i looked at reviews first

Bessie

11 May 2019

Wills, Trusts and Probate

Polite, Punctual & Efficient

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Dispute Resolution

2.3

27 Reviews

Based on reviews left by past Dispute Resolution clients.

Overall

2.3

27 Reviews

Based on the reviews left by all clients of Hugh James.

How We Present Law Firm Ratings

We show you how this law firm is rated for the specific legal service you're interested in, as well as how the firm is rated overall. This helps you understand both their specialist strengths and their broader reputation.

Law firms often assist clients with a wide range of legal matters-for example, one person may need help with a divorce, while another may be starting a business. Because legal services are typically delivered by individual solicitors within the firm, it's important to know how those particular individuals are likely to perform in the area of law that matters to you.

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	Very good		0
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	Poor		3
	Awful		85

Hugh James

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