Hugh James

Hugh James were the chosen solicitors by my new mortgage company. Absolutely appalling at feedback and contact. This is the eve of my exchange and I cant get an update. If you try to ring they wont take your call - the automated response lets you know that. There is no response to emails. The portal does not allow you to chat to anyone. What an awful service that shows contempt towards the client. Never use if you can avoid.

Trying to do a simple remortgage - totally straight forward. Done it many times before without issue. Had plenty of time to complete it, but because Hugh James are so poor - I'm moving onto the SVR which will costs £100's if not £1000's. -They have never responded to any email or call - I have made and sent many -Spent hours on hold- only to have the phone hung up on me -Never request anything they need -Do not acknowledge receipt of any documents once provided -I am only getting info from LMS If don't invest hours every single day chasing them- I doubt anything would ever get done. I simply can not believe how bad they are. Do what ever you can to use any other conveyancer out there. Hugh James are a joke.

The good news is you will not need Julie Andrews after you have phoned Hugh James. The problem is the reason you won’t need Julie Andrews is because the hold music will be running around in your head for so long you won’t hear the sound of music from the hills!!! 3 hours 13 minutes on hold and I gave up!!!! I was calling on behalf of my clients, I am a mortgage broker, they are using Hugh James because it was part of the free legal service from the lender we remortgaged with. However any future client that will be allocated to Hugh James I will be strongly recommending not to use.

These solicitors defended my landlord in a disrepair claim that was mold and damp, during that time they came across the fact that I had been sleeping downstairs, my disabled son in the dining room, when I came here 14 years ago I said we slept downstairs and they have been aware ever since they that is curo collected sensitive information on me and used that to end the disrepair case saying I was unfit and in no condition to instruct a solicitor, Then the bullying started for me to move upstairs that was because it was a deathtrap with no outer door and these solicitors knew that. Their behavior was throughout cryable they are a disgrace, however, they successfully won. Now I have to move have lost everything as the readings were taken by the landlord above when the problem was further down and I have to relocate with nothing and no money to do it. utterly no scruples at all They came across a highly illegal situation and sat there and did nothing to help me and my disabled son.

Involegal were appointed by my lender to complete my remortgaging. A few days before completion I got an invoice for £84 (Parasitic as I wasn't informed about this charge) to transfer the funds to my bank account ( which is currently free of charge between all UK banks for all UK bank customers). After complaining that the charges were extortionate, they said I can avoid the charge if they post a check to me which I accepted. The check should have been posted the next day after completion, 5 days later I haven't received the check.

The commercial property department in the Cardiff office have achieved successful outcomes for three major financial transactions in my life. Over the course of five years, Richard, Natalie and Jess have consistently been responsive and proactive at the moments where it matters most, with a successful outcome with even the worst of external factors. My personal mentality is to remain non formal and friendly- they happily mirrored this, but on rare occasions where a firm stance was needed it was a delight to see them activate solicitor-mode and bust out with formal documents against oppressing parties. Don't let the slow onset fool you- once your case is fully in their sights they most certainly have your back.

POTTER REES DOLAN are relentless in the pursuit of the very best outcome for you. They really are SPECIALISTS in SERIOUS INJURIES & have a real insight into an individual’s needs. I sought these guys out after dismissing the Solicitor we were with for 4 years because of mismanagement & neglected duties. My Husband sustained multiple injuries, including brain damage when he was hit off his motorcycle. We are not greedy people, but with an uncertain future ahead of us, I knew what we were being asked to accept from the first Solicitors, was in no way good enough. POTTER REES DOLAN leapt right in & secured 4 times the final compensation figure. This making a solid financial basis for the future & to build on for the years to come. Ever grateful.

Submitted a hearing claim 2 years ago got told last September (2020) they had all the nessacery information to decide where to go next and would be in contact soon still no word back 5 months on. When i chased up as too where they was at i was greeted with a rather rude welcoming where the individual i was speaking to decided to gloat and boast about how much their hourly charge was and that my request was inadequate for her attention. Boycot these as there is clearly issues within the company and customer service training days are very much needed.

Quite possibly the worst legal company I have ever dealt with. You just cannot contact them at all. Documents seem to go missing in the post, and when you try and speak to them to trace them you can't get through on the phone, emails aren't replied to and subsequently our mortgage application has taken 3 months, costing us money each day. I would not use Natwest again for a mortgage as this is their choice of legal firm.

Looking at the past reviews, which we so wished we had, our experience with these so called solicitors is an absolute shambles like so many others. It was a straight forward remortgage which has taken an unnecessary amount of time. We can't get through to anyone, the mortgage portal they provide has had the same message for several weeks and in the meantime, our mortgage interest on a standard variable is going up by the day. Even the senior mortgage advisor at Natwest admitted that she couldn't get through to them. How long does it take for the solictors to get a redemption figure from a bank? Three weeks so far! Do we not live in the computerised world? And yes to the person who answered these reviews. We would like to speak to you about our remortgage case. That's of course if we can get through in the first place. And yes we will be filing an official complaint about you to the solictors complaint board. And yes we will be pushing Natwest for a refund in solictors fees. YOU HAVENT GIVEN US ANY KIND OF SERVICE. YOU WERE APPOINTED BY NATWEST TO REPRESENT OUR BEST INTERESTS AS THE CUSTOMER. YOU HAVE COST US HUNDREDS OF POUNDS SO FAR IN INTEREST. Dated 26/11/2019. We will update other reviewers when/if we get a reply back to this review. We're not expecting it though.Hugh James or who ever replies to these reviews, surprise us! And for once be professional! Yes we are very fed up and upset.