Napthens LLP

We were selling an inherited property where one executor lives abroad. From the start, Napthens were excellent. Charges set out clearly and no hidden extras. We were given a short completion date 2 days before I went on holiday and the paperwork was ready to sign before I left. They dealt with the other executor living abroad well, emailing documents and ensuring they were in in order before returning. We had a few delays (not due to my solicitors), but I was kept informed and finally exchanged and completed only 2 days late. Excellent service throughout and the staff were friendly and professional and happy to answer any queries. Very personal service with named contacts and direct contact details.

Not having bought a property for 25 years, i was very nervous about finding the right solicitor. Naomi was courteous from the start, patient in explaining everything and when the purchase stretched out for far too long, she was patient and careful with me while she maintained a polite pressure on the seller’s solicitor. Every time I asked for an update, she had already done what I wanted. It wasn’t a straight forward process and she just kept going, providing me with sense checks whenever I needed them and helping me be strong when I was ready to compromise unnecessarily. I would highly recommend her .

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Naomi Kuta-Powell

Napthens were recommended to me by a colleague which is as good as anything when selecting a conveyancer. Everyone I spoke to individually was perfectly friendly and collaborative, I can't fault any individual on that front... however... Not particularly impressed by the service. Communication was very lacking. Hard to get a call back. Solicitor didn't feel like she was working on my side, merely trying to complete the case as quickly as possible and ultimately allowed the simple act of what should have been a relatively straight-forward no-chain house sale drag on for nearly 7 months. There seemed to be significant games of "whispers" happening which meant that information I gave to Napthens didn't make it in one piece to the buyer, and vice versa, which led to multiple serious complications by the end of the sale. So much so that I did much of the legwork via my estate agent, and even directly with the buyer. I also personally had to resolve a query over the freehold because Napthens didn't spend any time trying to resolve it, at the cost of multiple hours of my own time, which as a self-employed person, I didn't really have, but had no choice. In the end, I was forced into a corner through a combination of my buyer being extremely stubborn and my solicitor not fighting my corner which led me to having to accept a simultaneous exchange & completion despite my assertion that that was categorically unacceptable to my circumstances. At the end of the day I was left with the decision to either go back to market, or just roll over and accept a huge risk.

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Wendy Navin

Jessica's pleasant and approachable manner made whole legal side of selling my mother's house a lot less stressful than I was expecting. She always responded to emails and telephone calls promptly and she provided useful and timely advice.

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Jessica Dale

Despite many setbacks Emma and her team delivered 💯 service, professional, informative and accurate at all times. They are without question the best value in the NW. Used 5 times now

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Emma Marshall

Dawn Culshaw was very professional and responsive during the entire transaction. Excellent communication throughout the entire process!

Nadya and the team at Napthens are amazing! The level of service they provide is second to none. All of their processes are really quick, streamlined and the whole service from start to finish feels really personal. They respond almost instantly to any emails and always keep you in the loop, I honestly couldn’t recommend them enough! Thank you 😊

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Nadya Panayi

We were helped by Sally with the Sale and Purchase of our properties. Sally was diligent, responsive, caring and super tenacious with the other solicitors involved. She made us feel like she truly cared about the speediness of the Sale and related Purchase. For what is supposed to be a stressful process, Sally couldn’t have made it less so. I’d highly recommend this solicitors and in particular, Sally.

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Sally Calvert

We recently used Napthens Solicitors and we couldn’t be happier with the service we received. From the beginning, everything was clear and transparent, thanks to Kelly and Lois who were always approachable and quick to respond to our emails. We were kept updated throughout the entire process, which made it much less stressful. We felt supported from start to finish and would highly recommend Napthens Solicitors especially Kelly Abraham. Thank you

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Kelly Abraham

Honestly, I can’t fault Napthens throughout the entire process of buying our first home. From the very beginning, they were incredibly responsive, communicated clearly, and were always knowledgeable and happy to help with any questions we had. A huge thank you to Gareth and Max for being so friendly, approachable, and accommodating. They made what could have been a stressful process feel straightforward and supported every step of the way. I couldn’t recommend Napthens highly enough. They truly prove that the common stigma surrounding solicitors couldn’t be further from the truth. Thank you both for helping make our first home possible!

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Gareth Jones