Gilson Gray LLP

Both Sharon and Marie were very helpful throughout a very complicated and trying sale of a flat. Thank you ladies. You were amazing!

Excellent communications, I was kept informed of progress throughout entire process. Gilson Gray were diligent, and proactive in ensuring the sale went through. They provided sound advice, and thanks to them, the sale progressed much quicker than it otherwise would have done. Would highly recommend Gilson Gray.

I have just started my buying/selling journey so its hard to say how the solicitors will fair, as I said so far so good.

I found Gilson Gray through my own online research and have had a very positive experience with Douglas, Mirja, Macy and the team so far. As a first-time buyer in Scotland, the process felt unfamiliar to me, but they have been patient, responsive and clear in their communication from the beginning. They have taken the time to answer my questions and explain each step, which has made the early stages of the purchase much less stressful. I look forward to continuing the process with them.

Shuhel went above and beyond to help with this sale. I was kept up to date every step of the way, and he was always on the end of the phone.

Gilson Gray have just dealt with my mother in law sale and purchase . Cannot fault any part of the process, was kept well informed and everything ran very smooth. Would definitely recommend. Thank you to Heather Telfer for your excellent service and guidance through the whole process.

My experience with Gilson Gray was seamless from start to finish. The team maintained clear and consistent communication throughout the entire process, which made what could have been a stressful experience feel very straightforward and well managed. I particularly appreciated the regular updates and feedback on how the sale was progressing. At every stage, I felt informed and confident about what was happening next, which gave me real peace of mind. Their professionalism, responsiveness, and transparency made the whole process smooth and efficient. I would highly recommend Gilson Gray to anyone looking for a reliable and supportive team to guide them through a property sale.

Rachel was courteous and professional at all times. The process appeared to get a little bogged down at times but on reflection was hindered by public holidays. The Redbrick Solutions portal was also confusing and could be better presented, but overall a very positive experience.

I feel I should be writing 2 reviews... One the one hand, Deborah Bonner from their estate agency division is wonderful. Interested, and professional throughout, the photos, video and online listing she organised were superb and my flat sold to the first person who viewed it. I cannot recommend her highly enough. On the other hand - do not touch the legal services with a bargepole. Lowlights of my experience include: 1. Arranging a visit to their Aberdeen office private client division to discuss will-writing. I turned up (after a journey in the pouring rain and delayed by 10 mins due to a RTA) to be informed that the person I was to speak to was in their Dundee office – but that I could Zoom meet with them. Somewhat waterlogged, I pointed out that I could have done that from my own office. According to their receptionist, they had ‘no record’ of me as a client, and so could not have phoned or emailed me to let me know that the person I was supposed to be meeting F2F wasn’t there. This was after I had already engaged Ms Bonner to sort out the estate agency side and turned out to be an early example of the silo and bunker system they deploy, where nobody ever speaks to anybody else there. 2. You can expect to be asked by every single person you correspond with to ask you to complete the same client on-boarding information. In my case, since I had engaged them to both buy and sell a property, and having been allocated 2 separate solicitors to handle each aspect – I was asked twice. And then a 3rd time due to some holiday relief. And then a 4th time when somebody else climbed out of another bunker and got involved somehow. 3. You will be treated like a criminal mastermind as regards compliance with the anti-money laundering regulations. I realise that this is a common complaint with solicitors these days, but GG have found a whole new level of nit-pickery when it comes to ‘proving’ the legitimacy of monies arriving from well known shysters such as Aviva, First Direct, Chase and Fidelity. In spite of clear instructions from the SRA to avoid ‘over-zealous gold plating’ of requirements. Plus, a whole bunch of impertinent demands for information on why I am sending other amounts of MY money (not required for the purchase) – to people like my sister. 4. The solicitor engaged for the purchase side of things was ‘busy’ and basically did nothing (except relentlessly pursue AML ‘proof’) for weeks and then expected me to be immediately available at every moment when she did finally get round to some conveyancing. 5. By some miracle, the purchase went through on the correct day and I made the mistake of thinking I might actually be ‘home’ and dry. How wrong I was. 3 weeks later, it is time to complete on the sale of my previous property. I had been asked to nominate a bank account to receive the funds from this, and I chose Chase Bank. But NOWHERE in the endless correspondence does it state that GG will remit the money via the CHAPS system. And apparently nobody at Gilson Gray knows that Chase do not accept payment via this method. So, £167k of my money disappeared on the settlement day (30th September). And I entered a Kafka-esque world whereby GG’s bank (HSBC) and Chase each claimed that the other had the money. I spent hours and hours chasing each of these banks. The money was not finally returned to me until 7th October - the longest week of my life. And the attitude of GG? A gigantic shrug of the shoulders all round. No interest, or even sympathy for my rising levels of panic and certainly no apology for THEIR error in sending the money in the first place to a bank that they should have known would not accept it. This last point I issue as a warning to others who may also bank with Chase – they’ve been supposed to be joining CHAPS ‘soon’ since 2022 but haven’t. Do not under any circumstance direct any money there – and don’t expect GG to tell you not to either.

Alana has been amazing, helping me navigate the sale of my house and then the purchase of another property. There has been clear communication and transparency throughout the process and I really felt supported at every stage.