Taylor Rose TTKW

My first contact with Taylor Rose was via the phone, I spoke with Hayley who was truly excellent and extremely helpful. I spoke with Hayley frequently over email before my case was eventually passed on to my case main case handler, Roland. The services I received from Taylor Rose were fantastic, nothing was too much trouble and every question answered promptly. I was on a very tight deadline with my remortgage Taylor Rose excelled themselves in helping me hit that date. I would highly recommend Hayley and her team with your own mortgage, with special thanks to Roland who made sure we hit that date.

Ms Osbourne has been very friendly, professional, approchable and responsive in dealing with my matter. She kept me informed throughout the purchase my property. I was able to conatct her directly and she would intstatnly repond to my inquiries putting my mind at ease.
She took time to point out any specific terms in my contract and any additional costs that I should be aware of.

Rani Sohi always responded quickly and dealt with all aspects of my property transfer super efficiently. I expected there to be some delays and frustrations, particularly with the COVID-19 lockdown, but there were no delays and everything completed smoothly and with minimal stress. I highly recommend Rani.

So impressed with Michelle Buchanan Moving is stressful enough and with the current climate more challenging. This lovely lady kept me informed, patiently answered any questions I had and queried items where needed.

Would I recommend Taylor Rose TTKW - "YES" and have already been letting everyone know how impressed I was with the service.

Thank you Michelle your a credit to Taylor Rose TTKW and no doubt will use again in the near future for other items I need looking at (once I've settled from moving)

I would just like to say a huge huge thank you to Charlotte Osborne ! She has truly been amazing during the purchase of our first home and made everything soooo simple and easy for us! Thank you!

Taylor Rose handled my remortgage with high levels of efficiency and customer service. Any questions I had were answered very quickly and the whole process was made very simple and painless. Thank you to Claire and Holly for the excellent service.

Really efficient support from Claire and her team during our remortgage, it was a fairly complicated probate situation, all handled by Taylor Rose in a positive and friendly way. Emails and calls answered within hours. Highly recommend.

Completely incompetent. When I was dealing with them for our first time buy, took ages for the assigned solicitor (Kerry White) to respond, she mostly ignored calls, voicemail messages and emails, and was never at her desk. Eventually, her colleague took over after I complained to her supervisor.

Sent us paperwork for a wrong property (in Midlands somewhere), which I shredded to make sure it doesn't fall into someone else's wrong hands. Called them several times, sent emails, 3.5 years on, we still don't have any paperwork for our house. Got in touch with them a couple of weeks ago, still no response despite being told that someone will get in touch.

They will probably get in touch after seeing this again and ask me to delete this review like they did last time when I gave them the benefit of the doubt.

It's no too much to ask for the correct paperwork to be sent out, and it's not a complex task, so I'm not sure why they are so slow about it, I guess once they get paid, you are dead to them.