Jackson Lees Group Ltd

4.5 | 250 Reviews 250 Reviews | Housing & Property

1,268 Total Company Reviews

Housing & Property |

1,268 Total Company Reviews Housing & Property |

1,268 Total Company Reviews

90/92 Telegraph Rd, Heswall, Wirral, Merseyside, CH60 0AQ

01513426273

Accepting new clients

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 640612

Jackson Lees Group Ltd |

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4.5

Excellent

250 Reviews

Value for
Money

Success
Rate

Would
Recommend

Communication 4.5/5

Initial Impressions 4.5/5

Approachability 4.5/5

Documentation Accuracy 4.5/5

Legal Knowledge 4.5/5

Value for money 4.5/5

Accreditations

Trading names:

• Jackson Lees Group

• Jackson Lees

Description

Located in Heswall, our experienced team of solicitors provides trusted legal services to individuals, families and businesses across the Wirral. We pride ourselves on delivering excellent client care, practical advice and legal support tailored to each client's needs.

Rankings by area of expertise

Local 1 / 9

National 276 / 11,165

Contact details

01513426273

enquiries@jacksonlees.co.uk

https://www.jacksonlees.co.uk

Opening hours

Monday	09:00–17:00
Tuesday	09:00–17:00
Wednesday	09:00–17:00
Thursday	09:00–17:00
Friday	09:00–17:00	(Open)
Saturday	(Closed)
Sunday	(Closed)

90/92 Telegraph Rd, Heswall, Wirral, Merseyside, CH60 0AQ

Clients say

Clients praise the firm for its strong conveyancing, wills, probate, property sales and purchases, lease extensions, parental responsibility and related legal advice. Reviews highlight knowledgeable, thorough expertise and clear guidance through complex or time-sensitive matters. Clients particularly value prompt responses, regular updates, efficiency, professionalism and attention to detail. Soft skills repeatedly mentioned include friendliness, courtesy, patience, empathy, sensitivity and reassurance, with staff helping to reduce stress and making processes easy to understand. Overall, the firm is seen as approachable, reliable and highly supportive.

Kept informed

Quick responses

Professional service

Friendly staff

Clear explanations

Helpful advice

Efficient handling

Caring approach

Stress-free process

Knowledgeable team

Mehmet Yigit

9 Apr 2023

Housing & Property

Very Satisfied with Jackson Lees

I worked with Lucy Joel of Jackson Lees to buy my first home. She has been absolutely professional at every step of the way. She explains everything clearly, gives frequent updates on the status/progress of the process and always answers her e-mails. Everything was very smooth from the initial explanation of the process to exchange of contracts and completion. Lucy worked extra-hard to make sure that I got the keys on the agreed date and always kept me in loop. The purchase was completed quite quickly with no hassle. I cannot think of anything else she could have done differently, everything was done very efficiently. I would recommend Lucy to my family and friends with ease.

A representative from Jackson Lees Group Ltd responded to this review

14/04/2023

Thanks for your 5 star review. We're delighted that Lucy and the team were able to ensure the purchase of your first property ran smoothly and efficiently. Congratulations! We wish you every happiness in your new home.

Vanessa

14 Dec 2021

Housing & Property

Totally unprofessional

This solicitor firm are the worst firm ever. Poor customer services Very slow perhaps overloaded with work If you don’t want grief then stay away from them.

Gulay

27 Dec 2020

Housing & Property

Very responsive

I instucted Jackson Lees for a conveyancing matter and must say Gemma was the most professional and productive solicitor anyone could ask for. The whole process went smoothly and totally stress free. Gemma was very responsive to all my queries and the reception staff have always responded promptly and made sure my calls were returned. I would definitely recommend Jackson Lees for anyone looking for a conveyancer.

Alix Olivia

30 Jul 2019

Housing & Property

CONSISTENT - Consistently bad

Never again would I put my trust in Jackson Lees Group Ltd with the purchase of a property again! Made what should have been a straight forward sale with no ties the most stressful experience! When trying to make a complaint it’s near impossible as you get passed from pillar to post then told ‘sorry their is no one available to speak to’. Very unprofessional and not very proactive with the job they have in hand.

David

7 Jun 2019

Housing & Property

Disgusting company with no morals

Tried to illegally evict a 73 year old man from his home of 8 years, without even bothering to read the evidence. I have never experienced a solicitors with such a bad attitude and disregard for the law. They obviously run their firm like some kind of dodgy bailiffs. The so called solicitor involved was stood on the doorstep screaming at everyone, including the old mans solicitor, just embarrassing, she then left with her tail between her legs. They then tried to have him arrested for opening his partners mail, he only opened a bill as she has dementia and could not sort out the bill herself. Terrible attitude, disgusting behaviour towards a vulnerable person and all round joke of a company. Avoid at all costs this completely unprofessional company !

A representative from Jackson Lees Group Ltd responded to this review

13/06/2019

This review contains information that we believe is not a true reflection of the matter.

Anonymous

8 Oct 2026

Professional Conveyancing service

First class service from Janet Jones and her colleagues when we were selling our home, recently. This was particularly refreshing after having had a poor service and advice from MGC solicitors when they acted for the sale. Janet kept us informed all the way along the process, making sure that we provided all relevant documents on the one visit so that repeated journeys to their office was not required. The prospective buyer was pushing for early completion and Janet's speedy response and turn around of the legal matters meant that the sale was achieved quickly. I would have no hesitation in recommending Jackson Lees to anyone seeking a professional conveyancing service, Mark Smith

09/10/2026

Thank you for your 5-star review. We’re glad you were pleased with the professional service you received from Janet and the team, and that the clear communication and prompt support helped your sale progress smoothly. Thank you for your recommendation. We’ll be sure to share your kind comments with everyone involved. If you need any legal advice or support in the future, please don’t hesitate to get in touch. Kind regards Nicky Jackson Lees

Anonymous

5 Oct 2026

Excellent service, going above and beyond.

Connor was extremely helpful and responsive. He went above and beyond to help with understanding key issues with the conveyancing process. All other staff involved were vert efficient too. I would not hesitate to recommend the company.

07/10/2026

Thank you for your 5-star review. We're glad you were pleased with the support and guidance you received throughout your conveyancing matter, and that Connor's responsiveness and clear explanations helped you understand the process. It's also great to hear that you found the wider team efficient and helpful. Thank you for recommending us to others. If we can provide any further assistance in the future, please don't hesitate to get in touch. Kind regards, Nicky Jackson Lees

Anonymous

19 Sept 2026

Brilliant Company.

Absolutely amazing, Lucy was brilliant worked so hard for us selling and purchasing. Would definitely use again and share with friends and family.

28/09/2026

Thank you for your feedback. We're very pleased to hear that you found the service amazing and would choose to work with us again! Your comments are greatly appreciated. Kind regards, Lauren Jackson Lees

Anonymous

16 Sept 2026

Happy house-move client

Couldn’t have wished for a better service 🙏 Connor Simpson dealt with my case & I always found him willing to update & reassure me. Communication, both by e-mail & telephone was excellent & much appreciated during what was, for me, a very anxious & frustrating process. Would happily recommend Jackson Lees for conveyancing based on my own experience of moving house.

16/09/2026

Thank you for your 5-star review. We're glad you were pleased with the support you received and that Connor's responsive and approachable service helped make what can be a challenging experience easier to navigate. Thank you for recommending Jackson Lees to others. We'll be sure to share your kind comments with the team. If we can help with any legal needs in the future, please feel free to get in touch. Best regards Nicky Client Experience Manager Jackson Lees

Miss Sutton

11 Sept 2026

Housing & Property

Fantastic service from start to finish.

The service from start to finish was absolutely incredible. Our solicitor Harry was genuinely amazing, we can’t sing his praises more. He responded whenever we emailed, helped us with every query and supported us during our moving process with every step and I really cannot thank him enough for making our first moving experience such a great one. Thank you Harry and the Jackson lee’s team.

Legal experts tagged in
this review

Harry Barnett

14/09/2026

Thank you for your 5-star review, Miss Sutton. We're glad you were pleased with the friendly and professional service you received. Moving home for the first time is a significant milestone, and it's lovely to know that Harry's responsiveness, guidance and support helped make the experience a positive one. We'll be sure to pass your kind comments on to Harry and the team. If there's anything further we can help with, please don't hesitate to get in touch. Best regards, Nicky Jackson Lees

Clients say

Kept informed

Quick responses

Professional service

Friendly staff

Clear explanations

Helpful advice

Efficient handling

Caring approach

Stress-free process

Knowledgeable team

Simon

7 May 2025

Disgusting woman tried to put words into my mouth

I was arrested on 1st April 2025 after a neighbour dialled 999 and told lies about me. During police interview I was represented by a woman named Beth Walker of BJC who was supposedly there to protect my interests. I discovered later on that this idiotic woman had written in her notes that I had responded to a question from the interviewing police constable with the words "You are not allowed to ask that question!" But guess what? I NEVER said that. The notes accusing me of saying to the police "You are not allowed to ask that question!" were shown to a different solicitor later on to cause me further undeserved embarrassment. When the person who is supposed to be protecting your interests not only tries to put words into your mouth but words that actually sound then it's time to boycott that company - PERMANENTLY. I am absolutely disgusted by this.

A representative from Jackson Lees Group Ltd responded to this review

09/05/2025

Thank you for sharing your experience with us Simon. We are truly sorry to hear about the distressing situation you described. Your feedback is very important to us, and we take such matters seriously. We understand how upsetting it must have been to feel misrepresented during such a critical time. At Broudie Jackson Canter, we strive to ensure that our clients' interests are always protected and accurately represented. We would like to investigate this matter further to fully understand the circumstances and to ensure that such issues do not occur in the future. Please contact me directly at client@broudiejacksoncanter.co.uk so we can investigate your concerns in more detail and work towards a resolution. Thank you for bringing this to our attention. We appreciate your patience and hope to have the opportunity to restore your confidence in our firm. Kind regards Nicky Client Experience Manager Broudie Jackson Canter

Yvonne

26 May 2023

Wills, Trusts & Probate

Very approachable

Jannina Barker was very approachable & professional. She put me a t ease & made the whole process straight forward. The process was completed swiftly. I was using the free wills scheme (leaving money to a charity), but did not feel this prejudiced the process.

A representative from Jackson Lees Group Ltd responded to this review

30/05/2023

Thank you so much for the lovely review, Yvonne! We're glad Jannina was able to provide you with a service you were happy with and that everything ran smoothly.

Mehmet Yigit

9 Apr 2023

Housing & Property

Very Satisfied with Jackson Lees

A representative from Jackson Lees Group Ltd responded to this review

14/04/2023

joevans27

20 Sept 2022

Trying to screwYou over

Never did what they said they would do ( get the videos of me being smashed up by the police DAR) If I signed their form for legally aid. I have this in reordered call. I feel they were just buying the police time. Be wary

Paul

19 Mar 2022

Refund request

We request a refund from this company for a service that was no longer needed. The process of recovering a refund was unnecessarily long and frustrating (2 weeks) Jackson-lee have the tech to take your money in the blink of an eye, but a refund isn’t so straight forward. I will NOT use or recommend this company in the future.

Anonymous

14 Oct 2026

I was treated with respect

Clear, concise, polite, thorough 👍

15/10/2026

Thank you for your 5-star review. We’re glad you were pleased with the considerate and professional support you received, and that everything was explained clearly throughout. Thank you for taking the time to share your feedback. We’ll be sure to pass your kind comments on to the team. Kind regards Nicky Jackson Lees

Anonymous

14 Oct 2026

Litigation

Deep pockets needed

Too expensive. Wanted £295 just for 30 mins consult , then over £300 an hour . Absolute joke

14/10/2026

Thank you for your feedback. We’re sorry that you were unhappy with the cost of our services. Your initial appointment provided an opportunity to discuss your circumstances, receive legal guidance and understand the options and potential costs involved should you wish to proceed. We appreciate that you decided the ongoing fees were not right for you and wish you well moving forward. Kind regards Nicky Jackson Lees

Mr Anderton

10 Oct 2026

65

Everythin went to plan

12/10/2026

Thank you for your 5-star review, Mr Anderton. We’re glad everything went smoothly, and that you were pleased with the service you received. Please don’t hesitate to contact us if we can help with any future legal needs. Kind regards Nicky Jackson Lees

Anonymous

8 Oct 2026

Professional Conveyancing service

09/10/2026

Ms Harding

8 Oct 2026

Value for money legal advice

Rachael was very knowledgeable on the law around my situation and gave me sound legal advice, this meant I was very sure of my position in law and felt secure in the actions I was taking

09/10/2026

Thank you for your 5-star review, Ms Harding. We’re glad Rachael’s knowledge and clear advice helped you understand your legal position and feel confident in the decisions you were making. We’ll be sure to share your kind comments. If you need any legal advice or support in the future, please don’t hesitate to get in touch. Kind regards Nicky Jackson Lees

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Jackson Lees Group Ltd

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