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Ellisons

4.9 | 298 Reviews 298 Reviews | Housing & Property
1,624 Total Company Reviews info icon Housing & Property | info icon 1,624 Total Company Reviews Housing & Property | info icon 1,624 Total Company Reviews

Spaces Norwich Digital Hub, Townshend House, 30 Crown Road, Norwich, Norfolk, NR1 3DT

Accepting new clients

Spaces Norwich Digital Hub, Townshend House, 30 Crown Road, Norwich, Norfolk, NR1 3DT

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8015454

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Ellisons Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Description

Ellisons is a full service top 200 UK law firm, and one of the region’s oldest, most established and fastest growing firms. With a team of over 270 colleagues, the firm has offices located across Essex and Suffolk, alongside an office in London: Colchester, Chelmsford, Ipswich, Bury St Edmunds and Tendring.

Rankings by area of expertise

The rankings below show the areas of expertise that Ellisons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Ellisons Review Scores & Client Satisfaction Overview

4.9
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.7/5

Description

Ellisons is a full service top 200 UK law firm, and one of the region’s oldest, most established and fastest growing firms. With a team of over 270 colleagues, the firm has offices located across Essex and Suffolk, alongside an office in London: Colchester, Chelmsford, Ipswich, Bury St Edmunds and Tendring.

Rankings by area of expertise

The rankings below show the areas of expertise that Ellisons offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Ellisons

Meet the team of Ellisons

Contact & Locations - Ellisons

Opening hours

Monday 09:00–17:30
Tuesday 09:00–17:30 (Open)
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Spaces Norwich Digital Hub, Townshend House, 30 Crown Road, Norwich, Norfolk, NR1 3DT

Reviews

4.9 /5 298 Reviews
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Clients say

What clients say about Ellisons

The firm is praised for expertise across conveyancing, wills and LPAs, probate, immigration and citizenship applications, family law, employment, disputes and personal injury. Clients value its ability to handle complex matters efficiently and accurately, with clear guidance throughout. Soft skills repeatedly highlighted include professionalism, responsiveness, patience, empathy, friendliness and strong communication. The team is seen as approachable, reassuring and diligent, making stressful legal processes feel manageable and well supported, while keeping clients fully informed at every stage.

Professional service
Clear communication
Helpful support
Knowledgeable team
Efficient handling
Friendly approach
Responsive updates
Expert guidance
Supportive throughout
Stress-free process

ReviewSolicitors Review List

Profile image of Tony Mason

Tony Mason

Verified
Housing & Property

My leasehold flat sale

It was a long and frustrating and experience. Many things to overcome and not helped by the Property Managing Company not having up to date accounts but the whole team managed to get it completed. A particular thanks to Marion Knocker for her work

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Anonymous

Verified
Housing & Property

First Time Buyers

Emily Turner has been excellent not just through our whole house purchase, but also through the previous purchase which fell through. As first time buyers we haven't really known how things work, and she has patiently led us through the process and kindly answered any questions we have had, no matter how trivial. We were recommended to hire Emily by multiple friends who she had helped with more complicated purchases, and we were very glad we did. She calmly led us through any complications that came up, which greatly reduced the stress as we knew we were in safe hands. She also came back to us very quickly when we asked questions, which helped ease our minds, as well as let us get the things we needed to get done on our end faster. Thank you very much!

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Alice

Verified

On the ball

Emily was absolutely excellent. She was rapid at responding and turning around documents, she always kept me informed and the estate agents complimented me on how well she kept them informed too. She would communicate via phone and email dependent on the matter and was always personable and remembered personal details. She executed the house sale to high quality and always met timelines. I would highly recommend her services.

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Emma Gunton

Verified
Housing & Property

Excellent as always

I have dealt with Marion for many years and she is always so accessible and easy to communicate with. Our property portfolio seems to get more complicated but Marion helps to keep it simple. In the last year I have also worked with some other departments at Ellisons who have all been very good.

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A representative from Ellisons Legal LLP responded to this review

Thank you for your kind review and for continuing to place your trust in Marion and the wider Ellisons team. We’re delighted to hear that Marion’s clear, accessible approach has helped make managing your property portfolio simpler, and that you have also had such a positive experience with colleagues across other departments.

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Hobbs Estates Ltd

Verified
Commercial Property

Efficient, pragmatic and professional

Bethan is incredibly efficient and reliable when it comes to drafting leases and responding to third parties. It is refreshing to know that our leases are being dealt with in such good time, when the average length of time to get these types of agreements signed is stretching longer and longer. Her advice is always very pragmatic, and not overly cautious, which is another rare find in today's world and helps us to make decisions quickly. Ellisons' always act with the upmost professionalism and that is another reason we continue to use them.

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A representative from Ellisons Legal LLP responded to this review

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear how much you value Bethan’s efficient, pragmatic approach and the professional service you receive from the team at Ellisons. We really appreciate your continued trust and support.

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Other Reviews

Profile image of Paula Obrien

Paula Obrien

Paula

Marion Knocker and her team were absolutely Amazing dealing with my sale and purchase. Nothing was too much and always put me at ease when I got a little stressed. Highly recommend. Thank you for everything. 👌🤗

0
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Spencer Davis

Housing & Property

Spencer

My brother and I can't thank Shah enough for seeing our late father's probate sale through to completion. He was patient, efficient and always on point, ensuring we were always ahead of the game. No matter how many obstacles our buyers solicitors put in the way, Shah's wealth of experience shone through. Ellisons not only dealt with the sale, but their Private Client team also handled the probate in a very timely and efficient manner. Great service all round.

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Rhett Burton

Housing & Property

Rhett

Marion Knocker recently acted on our sale and purchase, and I can't recommend her and her team highly enough. She often went above and beyond to progress matters as swiftly as possible.

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A representative from Ellisons Legal LLP responded to this review

Thank you for taking the time to leave a review. We really appreciate your feedback and we will pass the comments onto the team. Best wishes

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Henry Perrins

Henry

Victoria Crawford looked after our conveyancing in what turned out to be a particularly challenging purchase. I cannot recommend her enough. She went above and beyond at all stages and her communication skills are second to none. We always knew that our best interests were being looked after and we trusted her judgment and advice implicitly. Vicki has acted for dozens of my clients and i receive nothing but positive feedback and am now very pleased to be able to endorse her whole-heartedly as a client myself. Would thoroughly recommend to anybody buying/selling, she is outstanding.

Hi Henry, thank you for taking the time to leave a review. We really appreciate it.

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Safreena Kanji

Safreena

Shah Bakar was my solicitor for my property purchase. It was a slightly more complex purchase but Shah was efficient and easy to communicate and reach. He kept me updated on all aspects of the purchase and completed within the time frame I set. Thank you will def reach out on my next purchase.

Good afternoon, thank you for taking the time to leave a review. We really appreciate your feedback and we will pass your comments on to Shah.

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Reviews

4.9 /5 1624 Reviews
Filter your results
Star rating
Review Source

Rating

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Clients say

What clients say about Ellisons

The firm is praised for expertise across conveyancing, wills and LPAs, probate, immigration and citizenship applications, family law, employment, disputes and personal injury. Clients value its ability to handle complex matters efficiently and accurately, with clear guidance throughout. Soft skills repeatedly highlighted include professionalism, responsiveness, patience, empathy, friendliness and strong communication. The team is seen as approachable, reassuring and diligent, making stressful legal processes feel manageable and well supported, while keeping clients fully informed at every stage.

Professional service
Clear communication
Helpful support
Knowledgeable team
Efficient handling
Friendly approach
Responsive updates
Expert guidance
Supportive throughout
Stress-free process

ReviewSolicitors Review List

Profile image of Tony Mason

Tony Mason

Verified
Housing & Property

My leasehold flat sale

It was a long and frustrating and experience. Many things to overcome and not helped by the Property Managing Company not having up to date accounts but the whole team managed to get it completed. A particular thanks to Marion Knocker for her work

Legal experts tagged in
this review

0
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M Dhawan

Verified
Immigration Law

Excellent Service and Support

I am very happy with the service and support I received from Meenal. She was very helpful, professional and supportive throughout my visa process, and I am delighted that my visa application was successfully granted. Her guidance and suggestions were clear and extremely helpful. I truly appreciate all her help and would definitely recommend her service. Thank you, Meenal!

0
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Anthony Clark

Verified
Personal Injury

Highly recommend

I cannot fault the service I received and I would highly recommend. We had the same solicitor throughout which made everything so much easier as they knew our case inside out. We received regular updates throughout and everything was very clearly explained to ensure we understood everything. The service was professional and friendly and would happily use again.

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Amazing Support

Verified

Support throughout

Samantha, Lisa and the team were amazing from start to finish; and have kept me going throughout - i couldn't recommend them any higher.

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Robert

Verified

Initial Meeting

I was very nervous before meeting Anna but found she was very friendly, understanding and empathetic at our first meeting which was to discuss how to deal with the financial settlement during divorce from my wife. I’m finding the whole situation very emotional and overwhelming but Anna has helped me to understand the process. Fortunately the divorce is amicable so I’m hopeful the legal process will be as smooth as possible and my wife and I will be able to complete Resolution Together satisfactorily with Anna’s advice and support.

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Other Reviews

Profile image of Paula Obrien

Paula Obrien

Paula

Marion Knocker and her team were absolutely Amazing dealing with my sale and purchase. Nothing was too much and always put me at ease when I got a little stressed. Highly recommend. Thank you for everything. 👌🤗

0
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Clare Vickers

Clare

Very unhappy to receive a bill above what was estimated for my case, two weeks after the case was closed. At no point during the process was I notified that the number of hours would be increased from the estimated and I only found out upon receiving the bill. All I can say is that the timekeeping on jobs is either not tracked properly, or this is a way to make a bit of extra money and then point to the small print. I would never have gotten away with whacking my clients with an unexpected bill, having not given them notification at the time that hours spent on the job were going over the original estimate quoted. Very disappointed and upset with the lack of communication, I feel like I’ve been played here and have no choice but to find the money to pay for something I had no idea I was being charged for. Who operates like this?! Edit, in response to Ellison's reply: I am not disputing that the case may have required more time than you originally quoted. I am shocked that I wasn't notified at the time and only found out 2 weeks later when the bill was sent to me. If notified at the time, this could have been agreed and covered by the other party yet now I am out of pocket at the end of a very stressful experience. I've been told by your colleague that this is being looked into further following a phone call.

We are sorry to hear of your disappointment. We are committed to providing clear information regarding the scope of our services and the basis of our charges, both of which are set out in our retainer documentation. As our professional obligations of confidentiality prevent us from discussing the details of any individual matter in a public forum, we would welcome the opportunity to address your concerns directly. Should you wish to do so, please do not hesitate to contact us.

0
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PMD 75

PMD

0 Stars isn't an option. Absolutely dreadful - did not perform the task they were paid to do then ran up billable hours on things I hadn't approved. Funds on account was used up on pointless tasks (that I'd already paid someone else to do) and successfully wasted 6 months on a time sensitive matter. Asked for justification of billing and was told in was in her (Lauren's) notes but were unable/willing to provide anything that would be considered "legally admissible" to support this - I was asked to attend a meeting but the requestee didn't turn up; I was asked to communicate through a specific email address but never received a response, instead their comm's came from a different address that i didn't know about and hadn't approved into my inbox. They are obliged to work in the best interest of the client but I have nothing that supports this. Avoid at all costs. Matter now with the Legal Ombudsman and the Solicitors Regulation Authority.

We are sorry to read your comments. This matter has been thoroughly reviewed through our formal complaints process, including independent assessment. As a regulated firm, we take all concerns seriously and follow established procedures to ensure they are addressed fairly.

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Spencer Davis

Housing & Property

Spencer

My brother and I can't thank Shah enough for seeing our late father's probate sale through to completion. He was patient, efficient and always on point, ensuring we were always ahead of the game. No matter how many obstacles our buyers solicitors put in the way, Shah's wealth of experience shone through. Ellisons not only dealt with the sale, but their Private Client team also handled the probate in a very timely and efficient manner. Great service all round.

Legal experts tagged in
this review

0
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mark hunter

mark

A thoroughly professional company and immensely experienced.

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