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How Gould & Swayne Limited Compares

Value for money

This firm - 95%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Gould & Swayne Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Gould & Swayne Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 25%
About Right 75%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Gould & Swayne Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Gould & Swayne Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 96%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Gould & Swayne Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Gould & Swayne Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 96%
No 4%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Gould & Swayne Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

  • Excellent

    87
  • Very Good

    8
  • Average

    0
  • Poor

    0
  • Awful

    4

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Joanne Peacock

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

Joanne Peacock

March 14, 2024

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Collected on:

Poor throughout

We usually use another solicitor and have to say the service on this occasion was woeful compared to past experience. Poor communication, 6 months to complete on a deceased estate from cash buyers, broken promises, the list goes on. Given the service we received I feel that the charge for the service was significantly more than the value and expertise provided. Would not use this solicitor again.

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Neil Peacock

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

Neil Peacock

March 08, 2024

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Collected on:

Very poor service

We bought our property on 22 Sept, a deceased estate and we were cash buyers, with no chain. We completed the purchase on 7 March, almost 6 months later. We have continually experienced false promises on when activities would be completed, been asked for information twice regularly and last minute requests. We have used G&S before and always had good service but would not use again if this was the solicitor we were stuck with. I appreciate that things are not always straight forward but 6 months to complete on an empty house when you are a cash buyer is ridiculous, especially when you are hoping for a quick process.

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Chris Tankard

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

Chris Tankard

November 08, 2023

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Collected on:

Woodhayes Court sale

A difficult process - totally due to our buyers. Stuart handled it all very professionally.
He was very efficient and dealt with everything promptly
We were very satisfied with the advice that he gave us and the clear way in which everything was explained throughout the whole process

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Mark

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

Mark

October 17, 2023

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Collected on:

Conveyancing

Stuart made the process of selling our property very easy and seamless . Stuart’s communication was excellent and efficient and this helped for a quick outcome .

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Alan Pippett

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

Alan Pippett

October 15, 2023

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Collected on:

Conveyancing Review

We have used Gould and Swayne to deal with two property sales and also probate during the last year. We have been exceptionally impressed by the first class, very efficient service delivered their team. Stuart was very approachable, efficient and responsive. We would highly recommend him.

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Sally Moon

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Sally Moon

October 11, 2023

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Collected on:

House sale

An extremely efficient service , always prompt responses and kept fully aware throughout the process.

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Rachel Sestini

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

Rachel Sestini

September 26, 2023

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Collected on:

Very efficient and thorough property conveyancing

It was a pleasure working with Stuart. He was very thorough, kept us updated and made the whole process run smoothly while ensuring we were fully informed throughout.

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Freya Chapman-Amey

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

Freya Chapman-Amey

September 15, 2023

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Collected on:

We have already recommended and would be happy to again.

We were very happy with Stuart during the process of our house purchase, in particular his quick responses to any emails we sent and his thorough approach made us confident during each step. We have already recommended him to others and would be happy to again.

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John Gifford

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

John Gifford

September 12, 2023

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Collected on:

Excellent Service

The service I received was excellent from the beginning until completion of my property.

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David Canepa

Verified review

This review has been left by a verified client who used Gould & Swayne Limited.

Matter Type:

Residential Conveyancing

David Canepa

July 21, 2023

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Collected on:

Sale of property

My experience with the firm for the sale of two of my properties was excellent I would recommend them to anybody and their was was just about right

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Reviews collected from

Sara

Matter Type:

Commercial Contracts and Agreements

Sara

December 05, 2023

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Collected on:

Sara

I work for a housing developer and we use Gould and Swayne for all our transactions (both industrial and residential). They have always offered an exceptional service. Jason Legg in particular is one of the most conscientious Solicitors you could instruct although all the staff are very helpful. I would definitely recommend them 100%.

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Nikki

Matter Type:

Commercial Leases

Nikki

December 05, 2023

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Collected on:

Nikki

I have had many dealings with Gould & Swyane (Wells), usually for conveyancing and commercial leases. I have mostly corresponded with Jason Legg and Gian Floris. Both are knowledgeable and have dealt with matters in a very efficient and timely manner. I find their pricing competitive and will continue to use Gould & Swayne in the future as we have built up a great business relationship.

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Lauren

Lauren

October 14, 2022

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Collected on:

Lauren

Shocking. I don't usually leave bad reviews because I don't think it is fair but this company needs to change or fold. Please- if you are a decent person looking for solicitors- avoid at all costs. You will be ignored unless you get the point where you are copying in the MDs so that the people dealing with you are held accountable. Our very simple sale (first time buyers- last owner of house deceased...) took twice as long as it needed to. Lots of undue stress. Tried to send invoices after final bill.

Feel free to recommend to your worst enemies.

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Glen

Matter Type:

Development plot sales

Glen

July 07, 2022

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Collected on:

Glen

Just wanted to say Thank you for being here and for your professional advice and patience at all times… This almost sounds like a bogus review!! But I am a happy client and will continue to recommend and support you for the services you offer… with much respect..

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Kim

Matter Type:

Purchase and Sale

Kim

June 27, 2023

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Collected on:

Kim

We used Gould & Swayne for selling/buying and cannot fault Hollie and Jackie for being so efficient and helpful. Considering this was during the peak of the covid busy period and having to wait for probate, we were kept in the loop at all times and had responses to any questions in a timely manner. I would 100% recommend Hollie and the team to anyone looking to sell/buy as they made the process easy and as stress free as possible.

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Gould & Swayne Limited are accredited by

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About this branch

Description

The first time you talk to one of our legal experts is free. You can talk to us about a legal problem without the worry of a large bill. When we start a working for you, we promise ‘no hidden costs’. You will know what to budget. You can always talk directly with your lawyer. Questions are never an inconvenience – that’s why we promise a ‘same day response’. And we promise not to hide behind legal jargon. To make sure you understand everything we use plain and simple English.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Dispute resolution - civil mediation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional trustees
    • Valuers
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Employment - business
    • Franchising
    • Management buyouts
    • Merchandising and sponsorship
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges
  • Dispute Resolution
    • Mediation
  • Regulations
    • Health and Safety
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