Hugh James

2.3 | 27 Reviews 27 Reviews | Amicable Proceedings

151 Total Company Reviews

Amicable Proceedings |

151 Total Company Reviews Amicable Proceedings |

151 Total Company Reviews

Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS

033 3016 2222

Accepting new clients

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 303202

Hugh James |

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Hugh James only have 151 reviews listed.

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2.3

Good

27 Reviews

Value for
Money

Success
Rate

Would
Recommend

Communication 2.3/5

Initial Impressions 2.3/5

Approachability 2.3/5

Documentation Accuracy 2.3/5

Legal Knowledge 2.4/5

Value for money 2.4/5

Accreditations

Trading names:

• Hugh James Independent Financial Advisers

Description

We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.

Rankings by area of expertise

Dispute Resolution 1 / 4

Local 1 / 11

Dispute Resolution 299 / 1,801

National 538 / 11,165

Contact details

033 3016 2222

info@hughjames.com

www.hughjames.com

Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS

G Mess

1 Nov 2022

Excellent service

From start to finish Potter, Rees, Dolan made my negligence claim as easy as it could have been for me. I already knew of the firm and did not hesitate to choose them to represent me after our initial consultation. Their service throughout was professional yet personal and communication was excellent. With a lesser firm I may have given up during an extremely stressful process, but Lesley and Kelly could not have done more to allay this. At the end of this challenging process they managed to secure an exceptional outcome for me.

A representative from Hugh James responded to this review

13/01/2023

Thank you so much for taking the time to leave a review of our services. We really appreciate the positive feedback you have given us!

Kevin & Liz Pullen

23 Oct 2022

10 out of 10!

Thankyou so very much for taking on our case after neglect & mismanagement from another firm. We are extremely happy with our outcome & future. Not just Mark Robinson, but all that stepped in to help & continue to provide guidance & advice. I would not consider approaching other Solicitors after our experience. If you’ve a legal problem, they’ve got the expert to help.

Solicitors tagged in
this review

Jonathan Hugh Conwy Potter

Mark Robinson

A representative from Hugh James responded to this review

26/10/2022

Thank you for taking the time to leave a review. We are so pleased to have achieved such an outcome for you, and that you are happy with our services. We have passed this on to Mark and the team! Thanks again.

Anonymous

16 Jun 2022

Excellent Firm - Highly Recommended

PRD took over a highly complex case from another firm of solicitors who we did not feel were progressing it to a high enough standard. From the start to the end their service was faultless. Communication, advice, guidance and advocacy were superb, from every member of staff we dealt with, and this all resulted in a great outcome. We are so grateful to everyone involved.

A representative from Hugh James responded to this review

13/07/2022

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

Anonymous

26 Apr 2022

very professional ,with a personal touch

difficult case , but right result in the end

Solicitors tagged in
this review

Jonathan Hugh Conwy Potter

A representative from Hugh James responded to this review

13/07/2022

Many thanks for taking the time to leave a review, it is most appreciated.

N

25 Feb 2020

Friendly and professional, we were dealt with in an empathetic way.

Our feelings and thoughts were listened to but the guidance was always based on the legality of our case and the outcome that we wished for. When it became apparent that the outcome would not have been in our favour, the outcome was explained in a clear and concise manner that took our feelings into account.

MARTYN WEBB

16 Apr 2026

Never even got to speak to anyone.

Filled in their ''contact us'' form onljne on 7/04/25. The advert says they will get straight back to you. On 15/04/26 I rang to say no one had been in touch so the person on the phone arranged for someone to ring me at 12 o'clock on 16/04/26. Needless to say no one rang. So I rang again on 16/04/26 at 2pm and was told someone would ring me back in the next 45mins. Guess what.? I think this is an omen to NOT use Hugh James.

Merisan

27 Dec 2025

Lack of Communication

I instructed Hugh James on a No Win, No Fee clinical negligence case following the loss of my baby at Lewisham Hospital due to medical malpractice. The case has been ongoing for around three years. Unfortunately, despite the extremely sensitive nature of this bereavement case, I experienced over two months of complete silence from my solicitor. Emails and phone calls were not returned, which caused significant distress and concern about the handling of my claim. I expected compassion, transparency, and basic communication. Sadly, this was not my experience.

Malcolm

18 Apr 2025

Clinical Negligence

Three years to get almost nothing

Three years ago I started an action for clinical negligence against a GP. It was a "No-Win-No-Fee" action. Of course the famous phrase "No-Win-No-Fee" is not what most lay people think it is. It is a Condition Fee Agreement. You take out an After The Event insurance policy at the beginning. It's there to guarantee the huge legal fees that solicitors charge. If you lose then you pay nothing and get nothing. If you "win" then the premium is deducted from your award and a maximum of 25% Success Fee is also deducted. This is okay, but only so long as you actually WIN and the other side pay out proper compensation. Hugh James moved at the pace of an asthmatic snail on sedatives. Endless emails followed. Worst of all, they engaged a fantastically expensive neurologist, Dr Oliver Foster, who was a superb expert witness not just for me but also for the defence. Thus NHS Resolution, got away with offering a paltry £10,000, which after deductions as mentioned ended up as £7500. My actual medical expenses caused by this GP were approaching £6000, so I in effect ended up with £1500 - after three long years of stressful legal action. I would avoid them for this sort of litigation.

martin

10 Mar 2025

incompetent, only interested in your money

dont waste your money.nice initially but nothing gets done,hard to get hold of, poor communication, errors,useless. i wished i looked at reviews first

T

10 Sept 2024

Wouldn't wish them on my worst enemy

READ REVIEWS BEFORE YOU USE THIS SERVICE! Hugh James has been dealing with the probate of my late grandmother’s estate and have taken over 2 and a half years to process. As part of the estate I have been left a property which took 2 years to sign over to me as a benefactor and the moment that happened I was slapped with all the outstanding bills and have been told that as they are in my name, it’s now my responsibility and they are still holding a sizeable amount of money in their possession and I seem to have to chase them for updates on this frequently! This company has made a hard time even harder for myself and my family. I regret that my grandmother ever used this company and I’m sure she would be too! 2024- still no further along in the process and awaiting inheritance payments! I am disgusted by the service of this company and a property in Spain which has not been checked in 5.5 years. DO NOT USE THIS SERVICE! They prolong the process to build up interest on your money! I am currently dealing with my 5th case manager and each is as bad as the last. 6 YEARS LATER - Hugh James hadn't even sent a death certificate to the relevant bodies after I was assured it was done years ago! I have now raised a second complaint to their complaints department after being assured that the head of the team took over my case to finally transfer the rest of an estate, only for it to drop back down to associates who had already mishandled the case. After the first complaint, they admitted that their service was poor and refunded me a whole £125 when a foreign property has incurred charges due to not being transferred or foreign solicitors being updated. I wouldn't wish these guys on my worst enemy! Please note they do not respond to emails or google reviews, probably because that person is "out of office" too!

Solicitors tagged in
this review

Samantha Kim Roberts

Bessie

11 May 2019

Wills, Trusts and Probate

Polite, Punctual & Efficient

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Amicable Proceedings

2.3

27 Reviews

Based on reviews left by past Amicable Proceedings clients.

Overall

2.3

27 Reviews

Based on the reviews left by all clients of Hugh James.

How We Present Law Firm Ratings

We show you how this law firm is rated for the specific legal service you're interested in, as well as how the firm is rated overall. This helps you understand both their specialist strengths and their broader reputation.

Law firms often assist clients with a wide range of legal matters-for example, one person may need help with a divorce, while another may be starting a business. Because legal services are typically delivered by individual solicitors within the firm, it's important to know how those particular individuals are likely to perform in the area of law that matters to you.

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	Excellent		64
	Very good		0
	Good		0
	Poor		3
	Awful		84

Hugh James

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