Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
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Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 303202
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Hugh James only have 151 reviews listed.
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We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.
The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Hugh James are accredited by
We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.
The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
Commonly misrepresents, goes against the laws in this area and acts outside remit. Shows no real empathy or presence or free thinking and does not meet clients. Appears to work in their own interests to not resolve matters to continue to charge clients. Will go to extraordinary lengths to cover up their mistakes
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Do no trust these legal gangsters they steal off disabled people, by gifting themselves victims monies to charities in their own names , yes u heard right !! 7 million £ from my poor sister!! Legal thievery taking from a disabled person is the lowest of the low !! Your all going to that’s a certain fact !!
Have no preference as to who they steal from no morals and good at hiding behind receptionist who insists they working from home and not having any way to contact them
Please, I implore you dear reader, DO NOT DEAL WITH THIS COMPANY. Go anywhere else but not here. Conveyancers they are not. Refuse to answer emails, phone calls and the ladies on the switchboard are told not to connect lesser mortals like you and me.
Absolute disgrace! They are holding money which they are not allowed to do and I have reported them to the legal ombudsman and the SRA. They do not answer phones, emails and have no clue what they are doing. They send the wrong forms out continually then accuse you of not sending the forms back despite the fact they have acknowledged them! I was told I was completing on Friday but it’s Wednesday and it’s still not happened!!! 029 2267 5240 Here is their complaints number not that it does you any good because they can’t get hold of the department either?!?! Looks like they are alll in one building mind. Solicitors rules say they should not take on work if they cannot do it and this is why the SRA are looking into them apparently the complaints are sky high so all keep complaining for the sake of any poor person who isn’t aware of how shocking they are. I doubt NatWest will want to work with them anymore!!!
Filled in their ''contact us'' form onljne on 7/04/25. The advert says they will get straight back to you. On 15/04/26 I rang to say no one had been in touch so the person on the phone arranged for someone to ring me at 12 o'clock on 16/04/26. Needless to say no one rang. So I rang again on 16/04/26 at 2pm and was told someone would ring me back in the next 45mins. Guess what.? I think this is an omen to NOT use Hugh James.
I instructed Hugh James on a No Win, No Fee clinical negligence case following the loss of my baby at Lewisham Hospital due to medical malpractice. The case has been ongoing for around three years. Unfortunately, despite the extremely sensitive nature of this bereavement case, I experienced over two months of complete silence from my solicitor. Emails and phone calls were not returned, which caused significant distress and concern about the handling of my claim. I expected compassion, transparency, and basic communication. Sadly, this was not my experience.
Three years ago I started an action for clinical negligence against a GP. It was a "No-Win-No-Fee" action. Of course the famous phrase "No-Win-No-Fee" is not what most lay people think it is. It is a Condition Fee Agreement. You take out an After The Event insurance policy at the beginning. It's there to guarantee the huge legal fees that solicitors charge. If you lose then you pay nothing and get nothing. If you "win" then the premium is deducted from your award and a maximum of 25% Success Fee is also deducted. This is okay, but only so long as you actually WIN and the other side pay out proper compensation. Hugh James moved at the pace of an asthmatic snail on sedatives. Endless emails followed. Worst of all, they engaged a fantastically expensive neurologist, Dr Oliver Foster, who was a superb expert witness not just for me but also for the defence. Thus NHS Resolution, got away with offering a paltry £10,000, which after deductions as mentioned ended up as £7500. My actual medical expenses caused by this GP were approaching £6000, so I in effect ended up with £1500 - after three long years of stressful legal action. I would avoid them for this sort of litigation.
dont waste your money.nice initially but nothing gets done,hard to get hold of, poor communication, errors,useless. i wished i looked at reviews first
READ REVIEWS BEFORE YOU USE THIS SERVICE! Hugh James has been dealing with the probate of my late grandmother’s estate and have taken over 2 and a half years to process. As part of the estate I have been left a property which took 2 years to sign over to me as a benefactor and the moment that happened I was slapped with all the outstanding bills and have been told that as they are in my name, it’s now my responsibility and they are still holding a sizeable amount of money in their possession and I seem to have to chase them for updates on this frequently! This company has made a hard time even harder for myself and my family. I regret that my grandmother ever used this company and I’m sure she would be too! 2024- still no further along in the process and awaiting inheritance payments! I am disgusted by the service of this company and a property in Spain which has not been checked in 5.5 years. DO NOT USE THIS SERVICE! They prolong the process to build up interest on your money! I am currently dealing with my 5th case manager and each is as bad as the last. 6 YEARS LATER - Hugh James hadn't even sent a death certificate to the relevant bodies after I was assured it was done years ago! I have now raised a second complaint to their complaints department after being assured that the head of the team took over my case to finally transfer the rest of an estate, only for it to drop back down to associates who had already mishandled the case. After the first complaint, they admitted that their service was poor and refunded me a whole £125 when a foreign property has incurred charges due to not being transferred or foreign solicitors being updated. I wouldn't wish these guys on my worst enemy! Please note they do not respond to emails or google reviews, probably because that person is "out of office" too!
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This review was submitted by a verified client of Hugh James.
Polite, Punctual & Efficient
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