Housing & Property
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152 Total Company Reviews
Housing & Property
|
152 Total Company Reviews
Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
Accepting new clients
Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 303202
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Hugh James are accredited by
We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.
The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Hugh James are accredited by
We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.
The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
What clients say about Hugh James
Clients praise Hugh James for strong clinical negligence, serious injury and complex probate expertise, with successful outcomes including high-value settlements and Supreme Court work. Solicitors named (Sophie Nicol, Nikolai and team) are valued for clear communication, support, compassion, advocacy, persistence and professionalism throughout lengthy and sensitive cases.
Hugh James were the chosen solicitors by my new mortgage company. Absolutely appalling at feedback and contact. This is the eve of my exchange and I cant get an update. If you try to ring they wont take your call - the automated response lets you know that. There is no response to emails. The portal does not allow you to chat to anyone. What an awful service that shows contempt towards the client. Never use if you can avoid.
Trying to do a simple remortgage - totally straight forward. Done it many times before without issue. Had plenty of time to complete it, but because Hugh James are so poor - I'm moving onto the SVR which will costs £100's if not £1000's. -They have never responded to any email or call - I have made and sent many -Spent hours on hold- only to have the phone hung up on me -Never request anything they need -Do not acknowledge receipt of any documents once provided -I am only getting info from LMS If don't invest hours every single day chasing them- I doubt anything would ever get done. I simply can not believe how bad they are. Do what ever you can to use any other conveyancer out there. Hugh James are a joke.
The good news is you will not need Julie Andrews after you have phoned Hugh James. The problem is the reason you won’t need Julie Andrews is because the hold music will be running around in your head for so long you won’t hear the sound of music from the hills!!! 3 hours 13 minutes on hold and I gave up!!!! I was calling on behalf of my clients, I am a mortgage broker, they are using Hugh James because it was part of the free legal service from the lender we remortgaged with. However any future client that will be allocated to Hugh James I will be strongly recommending not to use.
Involegal were appointed by my lender to complete my remortgaging. A few days before completion I got an invoice for £84 (Parasitic as I wasn't informed about this charge) to transfer the funds to my bank account ( which is currently free of charge between all UK banks for all UK bank customers). After complaining that the charges were extortionate, they said I can avoid the charge if they post a check to me which I accepted. The check should have been posted the next day after completion, 5 days later I haven't received the check.
We were apprehensive before going ahead with Involegal after reading the reviews but we thought for the price let's go ahead. We were very happy that we did and Kathryn James was the person who lead our purchase she was superb and professional. A very competent and fast worker.
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What clients say about Hugh James
Clients praise Hugh James for strong clinical negligence, serious injury and complex probate expertise, with successful outcomes including high-value settlements and Supreme Court work. Solicitors named (Sophie Nicol, Nikolai and team) are valued for clear communication, support, compassion, advocacy, persistence and professionalism throughout lengthy and sensitive cases.
I'm not one to write negative reviews but I've lost my patience with this company. I brought Hugh James on board to manage our probate in early 2023. It is now July 2026 and the probate is still not finished. The entire process has been painful and has frankly made a difficult grieving process worse. I have had to chase my contacts constantly, sometimes not receiving an email reply for months at a time. I suspect that this team is severely overloaded with cases so my complaint is not necessarily against any one employee at Hugh James but more the way things are run from top down. We eventually received part of the estate funds in 2025 but radio silence since then. The last email I had from them was in October 2025.
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Filled in their ''contact us'' form onljne on 7/04/25. The advert says they will get straight back to you. On 15/04/26 I rang to say no one had been in touch so the person on the phone arranged for someone to ring me at 12 o'clock on 16/04/26. Needless to say no one rang. So I rang again on 16/04/26 at 2pm and was told someone would ring me back in the next 45mins. Guess what.? I think this is an omen to NOT use Hugh James.
I instructed Hugh James on a No Win, No Fee clinical negligence case following the loss of my baby at Lewisham Hospital due to medical malpractice. The case has been ongoing for around three years. Unfortunately, despite the extremely sensitive nature of this bereavement case, I experienced over two months of complete silence from my solicitor. Emails and phone calls were not returned, which caused significant distress and concern about the handling of my claim. I expected compassion, transparency, and basic communication. Sadly, this was not my experience.
Three years ago I started an action for clinical negligence against a GP. It was a "No-Win-No-Fee" action. Of course the famous phrase "No-Win-No-Fee" is not what most lay people think it is. It is a Condition Fee Agreement. You take out an After The Event insurance policy at the beginning. It's there to guarantee the huge legal fees that solicitors charge. If you lose then you pay nothing and get nothing. If you "win" then the premium is deducted from your award and a maximum of 25% Success Fee is also deducted. This is okay, but only so long as you actually WIN and the other side pay out proper compensation. Hugh James moved at the pace of an asthmatic snail on sedatives. Endless emails followed. Worst of all, they engaged a fantastically expensive neurologist, Dr Oliver Foster, who was a superb expert witness not just for me but also for the defence. Thus NHS Resolution, got away with offering a paltry £10,000, which after deductions as mentioned ended up as £7500. My actual medical expenses caused by this GP were approaching £6000, so I in effect ended up with £1500 - after three long years of stressful legal action. I would avoid them for this sort of litigation.
dont waste your money.nice initially but nothing gets done,hard to get hold of, poor communication, errors,useless. i wished i looked at reviews first
This review was submitted by a verified client of Hugh James.
Polite, Punctual & Efficient
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