Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
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Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 303202
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Hugh James only have 151 reviews listed.
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We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.
The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Hugh James are accredited by
We're Hugh James. A top 100 UK law firm offering a full range of legal services. With more than 60 years’ experience and 560 staff members, we have the expertise to deliver a service you can trust. We’d love to talk to you about how we can help. Our lawyers will take the time to understand what you want to achieve and will work tirelessly to help achieve the result you want.
The rankings below show the areas of expertise that Hugh James offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Two Central Square, Central Square, Cardiff, South Glamorgan, CF10 1FS
Commonly misrepresents, goes against the laws in this area and acts outside remit. Shows no real empathy or presence or free thinking and does not meet clients. Appears to work in their own interests to not resolve matters to continue to charge clients. Will go to extraordinary lengths to cover up their mistakes
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Excellent service from start to finish. Dealt with the same solicitor and secretary all the way through my claim. They were always polite and professional and explained everything properly. My claim was paid in full and promptly transferred to my bank account. Very happy all round. I would highly recommend this firm and Mark in particular.
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I had dealings with Involegal as part of my remprtgage with NatWest and I can’t stress enough how awfully managed my case was with this solicitors. I waited four months until it was finally processed from when I took out the application. I was rarely contacted on the updates on my application, have been hung up on and could never get through to the company - when trying to ring you are put on hold for half an hour and then sent through to a voicemail. I have now gone to the legal ombudsman about how appallingly I have been treated by this company. DO NOT USE!
IF I COULD GIVE THIS COMPANY ZERO STARS I WOULD. They were instructed y NatWest for a remortgage for us back in October (a simple remortgage). We would normally use our own solicitor but "free legal" came with the mortgage we were applying for. It's December now and in the past 3 months we just cannot get in contact with this company. They do not respond to emails. If you try to call them you will wait on hold for at least 45 minutes and then if you are lucky you can leave a message, if you are not they will just cut you off. If you get the opportunity to leave a message, it doesn't matter anyway as they will not call you back anyway..... We are now incurring significant costs (hundreds of pounds) as our mortgage has reverted to a variable rate so will be persuing compensation. We have also complained to the highest level with NatWest (who instructed these cowboys) in the hope that they never pass them business again. Please, please, please do not use this company. I just wish we had just remortgaged with our existing lender and saved ourselves a load of grief.....
I'm amazed that Santander use this company. Our remortgage was due to complete on 1st October, it finally completed on 16th October, it would have taken longer if our mortgage broker hadn't have complained to Santander. Ivolegal don't answer emails or phone calls, don't tell you if there is a problem. Would NEVER recommend them unless you want to pay standard variable rate on your mortgage!
Filled in their ''contact us'' form onljne on 7/04/25. The advert says they will get straight back to you. On 15/04/26 I rang to say no one had been in touch so the person on the phone arranged for someone to ring me at 12 o'clock on 16/04/26. Needless to say no one rang. So I rang again on 16/04/26 at 2pm and was told someone would ring me back in the next 45mins. Guess what.? I think this is an omen to NOT use Hugh James.
I instructed Hugh James on a No Win, No Fee clinical negligence case following the loss of my baby at Lewisham Hospital due to medical malpractice. The case has been ongoing for around three years. Unfortunately, despite the extremely sensitive nature of this bereavement case, I experienced over two months of complete silence from my solicitor. Emails and phone calls were not returned, which caused significant distress and concern about the handling of my claim. I expected compassion, transparency, and basic communication. Sadly, this was not my experience.
Three years ago I started an action for clinical negligence against a GP. It was a "No-Win-No-Fee" action. Of course the famous phrase "No-Win-No-Fee" is not what most lay people think it is. It is a Condition Fee Agreement. You take out an After The Event insurance policy at the beginning. It's there to guarantee the huge legal fees that solicitors charge. If you lose then you pay nothing and get nothing. If you "win" then the premium is deducted from your award and a maximum of 25% Success Fee is also deducted. This is okay, but only so long as you actually WIN and the other side pay out proper compensation. Hugh James moved at the pace of an asthmatic snail on sedatives. Endless emails followed. Worst of all, they engaged a fantastically expensive neurologist, Dr Oliver Foster, who was a superb expert witness not just for me but also for the defence. Thus NHS Resolution, got away with offering a paltry £10,000, which after deductions as mentioned ended up as £7500. My actual medical expenses caused by this GP were approaching £6000, so I in effect ended up with £1500 - after three long years of stressful legal action. I would avoid them for this sort of litigation.
dont waste your money.nice initially but nothing gets done,hard to get hold of, poor communication, errors,useless. i wished i looked at reviews first
READ REVIEWS BEFORE YOU USE THIS SERVICE! Hugh James has been dealing with the probate of my late grandmother’s estate and have taken over 2 and a half years to process. As part of the estate I have been left a property which took 2 years to sign over to me as a benefactor and the moment that happened I was slapped with all the outstanding bills and have been told that as they are in my name, it’s now my responsibility and they are still holding a sizeable amount of money in their possession and I seem to have to chase them for updates on this frequently! This company has made a hard time even harder for myself and my family. I regret that my grandmother ever used this company and I’m sure she would be too! 2024- still no further along in the process and awaiting inheritance payments! I am disgusted by the service of this company and a property in Spain which has not been checked in 5.5 years. DO NOT USE THIS SERVICE! They prolong the process to build up interest on your money! I am currently dealing with my 5th case manager and each is as bad as the last. 6 YEARS LATER - Hugh James hadn't even sent a death certificate to the relevant bodies after I was assured it was done years ago! I have now raised a second complaint to their complaints department after being assured that the head of the team took over my case to finally transfer the rest of an estate, only for it to drop back down to associates who had already mishandled the case. After the first complaint, they admitted that their service was poor and refunded me a whole £125 when a foreign property has incurred charges due to not being transferred or foreign solicitors being updated. I wouldn't wish these guys on my worst enemy! Please note they do not respond to emails or google reviews, probably because that person is "out of office" too!
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This review was submitted by a verified client of Hugh James.
Polite, Punctual & Efficient
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