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Pepperells Ltd

4.8 | 26 Reviews 26 Reviews | Banking
3,827 Total Company Reviews info icon Banking | info icon 3,827 Total Company Reviews Banking | info icon 3,827 Total Company Reviews

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Accepting new clients

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 807163

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Pepperells Ltd |

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Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
Value for money: 95%+
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pepperells Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
16% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Pepperells Ltd are accredited by

Children Law accreditation awarded to Pepperells Ltd
Family Law Advanced accreditation awarded to Pepperells Ltd
Criminal Litigation accreditation awarded to Pepperells Ltd

Description

Pepperells Solicitors are a dynamic and growing law firm. If you need a modern approachable law firm, then Pepperells are the right choice for you. We deliver the highest standards of service to our clients with a personal touch. The legal sector is constantly changing, and our team of lawyers have the skills, experience and judgement to deliver the outcomes that our clients require in a speedy and cost-effective manner. We offer a wide range of services and can deal with most types of legal work both for the individual and also for complex business requirements.

Rankings by area of expertise

The rankings below show the areas of expertise that Pepperells Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Deepak Bhatia

Deepak Bhatia

Verified
Housing & Property

Painless experience ..

Michael was professional in terms of responses, communication skills, courtesy, knowledge and thoroughness. No problem at all.

Legal experts tagged in
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Anonymous

Verified
Employment

Responsive, Reassuring, Result

Tom was very responsive and reassuring. He provided the professional guidance required to move the case efficiently to conclusion achieving the optimal result for my needs. The supporting office team were always friendly and responsive as well. Thank you Tom and team.

Solicitors tagged in
this review

Meet the team of Pepperells Ltd

Meet the team of Pepperells Ltd

Contact & Locations - Pepperells Ltd

Opening hours

Monday 07:00–17:30
Tuesday 07:00–17:30
Wednesday 07:00–17:30
Thursday 07:00–17:30
Friday 07:00–17:30
Saturday (Closed)
Sunday (Closed)

26 St Marys Place, Newcastle Upon Tyne, Tyne and Wear, NE1 7PQ

Reviews

4.8 /5 26 Reviews
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Rating

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Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills, probate, family matters, redundancy advice and property transactions. Reviews highlight a strong ability to handle home purchases and sales, mirror wills, LPAs and estate administration with care and efficiency. Clients particularly value the team’s clear communication, prompt responses, professionalism, friendliness, empathy and reassuring manner. The firm is also described as knowledgeable, thorough, proactive and supportive, making stressful legal processes feel straightforward and well managed.

Friendly staff
Quick service
Professional advice
Clear communication
Helpful support
Efficient process
Approachable solicitors
Knowledgeable team
Excellent updates
Stress-free experience

ReviewSolicitors Review List

Profile image of Jessica

Jessica

Verified
Housing & Property

We used Michael at pepperells to deal with our mortgage

Our experience was smooth without any hiccups, don't understand why we stressed so much now

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A representative from Pepperells Ltd responded to this review

Thank you for your review. We would also like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

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Daniel

Verified
Housing & Property

Great mortgage service

Very stressful process made easy due to Kayleigh’s expert advice and effort to help with getting our mortgage through. Great communication and fast response to various emails. Thank you so much

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear that Kayleigh gave you expert advice. We would like to thank you for choosing Pepperells and will be happy to assist you in the future should you need us to do so.

0
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Nicola

Verified
Housing & Property

Remortgage

Excellent service from a very professional team, I found Leanne fantastic she kept me up to speed every step of the way, Layla also was very helpful

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Reply by profile image of Lorretta Coulson

Lorretta Coulson

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
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Jed Earl

Verified
Housing & Property

Mortgage solicitor

Very helpful and thorough, very good in terms of handling the documents

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

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Ben

Verified
Housing & Property

Remortgage

Very smooth communication and support given through the process. Parminder was always clear and informative.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your positive review. We are pleased to hear about the smooth communication you received from Parminder and that everything was made clear. We would like to thank you for choosing Pepperells solicitors and will be happy to assist you in the future should you need us to do so.

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Other Reviews

Profile image of Alan

Alan

Residential Conveyancing

Gill help us with the sale of our old house and the purchase of our new one. She helped us enormously when things were not straightforward. We cannot praise her highly enough.

0
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Hugh

Residential Conveyancing

Excellent service, support and feedback through the conveyancing sale process from Gill and her team. The delays that occurred arose from the lack of expertise of the purchaser's legal representative who did not fully understand how to deal with an unregistered property. Gill had to guide them at every stage to facilitate the process and achieve completion.

0
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Lynn Marie Norton

Residential Conveyancing

Uncomplicated, easy to communicate with, fast responses to questions, call backs. It was my very first mortgage application and did not know what dealing with solicitors entailed. Glad I chose Elmhirst Parker. Excellent from start to finish. Staff first class. Thank you.

0
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Janette & David Wilson

Residential Conveyancing

From day 1 excellent communication from Jodie Storrs. Always available, very professional, polite. Excellent job. If I need a questionnaire query she was on the ball. Daniel Haigh was the solicitor for my sale & purchase. Excellent communication, quick, reliable, fantastic knowledge. Made you feel at ease. Totally excellent all round. Used solicitors prior, however these were the best @ Barnsley branch.

0
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Profile image of M

M

Housing & Property

A client

I recently purchased my first home through Michael Cook and unfortunately I cannot say I'd recommend. Updates were scarse and had an unnecessary 2 week delay due to forgetting to answer enquiries. Limited communication with the sellers solicitor. When it came to complete I was never made aware I had to give authority on the day of completion which could have resulted in the sale not going through. The app is a good idea but never gets updated making it redundant. If I had known I would have gone elsewhere

A representative from Pepperells Ltd responded to this review

Hi Mathew. Please see below message from the conveyancer who worked on your matter. If you wish to discuss matters further she is more than happy to discuss your concerns further. Key updates were given, the delay was caused by receiving replies to enquiries from the seller's solicitors suggesting that the seller had little to no information regarding the solar panels which would have resulted in the lender being unable to lend. The seller's solicitors then proceeded to look for this information and finally provided - this then needed to be reported to the lender. Seller's solicitor were aware, buyer was aware. There was no risk to the sale not going through on the day of completion, the authority was given around 11:15am and we exchange at around 1:15pm after giving a release to the sellers solicitors earlier. The app was updated when key events happened but this transaction had issues which were not covered by the app (solar panels, help to buy isa). Client never made me aware he was unhappy

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Reviews

4.8 /5 3827 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Pepperells Ltd

Clients praise the firm for expertise in conveyancing, wills, probate, family matters, redundancy advice and property transactions. Reviews highlight a strong ability to handle home purchases and sales, mirror wills, LPAs and estate administration with care and efficiency. Clients particularly value the team’s clear communication, prompt responses, professionalism, friendliness, empathy and reassuring manner. The firm is also described as knowledgeable, thorough, proactive and supportive, making stressful legal processes feel straightforward and well managed.

Friendly staff
Quick service
Professional advice
Clear communication
Helpful support
Efficient process
Approachable solicitors
Knowledgeable team
Excellent updates
Stress-free experience

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Buying our next house

I will be using Pepperells again if I ever need a solicitor in the future..

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Helen St Quinton

Verified
Commercial Property

Fast, precise and effective

Rebecca took my case and completed within tight timescales to regain possession of a property, highly recommend.

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Anonymous

Verified

Great service

Thank you so much to Emily for everything she did for me and my son! She is brilliant at what she does

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Paul Scott

Verified
Wills, Trusts & Probate

Updating a will

Teigan Smith of the Grimsby branch was helpful, friendly and professional, a pleasure to do business with under the circumstances

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We appreciate the positive feedback you have given us, and we look forward to working with you in the future should you need us to do so.

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Profile image of Janet Hesslewood

Janet Hesslewood

Verified
Wills, Trusts & Probate

Probate

Quick and efficient Very pleasant mmmmmmm

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. It is great to hear that you are pleased with the results, and we look forward to working with you in the future should you need us to do so.

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Other Reviews

Profile image of Glen Gibbins

Glen Gibbins

Glen

Emily has been with us as a family from a long standing family matter and remained professional throughout the case both in and out the court room , acting upon urgent matters without delay bringing it to a resolution that put the children first no matter what and got the best possible outcome we could have ever hoped for, a true dedicated professional who has worked tirelessly with the main aim of been child focused and a true credit to family law.

0
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Sean Kelly

Housing & Property

Sean

Chloe at Pepperells was wonderful. She provided prompt, concise and helpful communication throughout the process. Unfortunately the buyer’s solicitor was less than efficient but Chloe kept me informed and updated. It was important to me that everything happened swiftly and smoothly and Chloe ensured that was the case. It was greatly appreciated.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. Its great to hear about the service you received from Chloe and we look forward to working with you again in the future. Thankyou for choosing Pepperells

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Selene Mallon

Family Law

Selene

Great solicitor helped me alot would definitely use again if needed, thank you.

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A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Rachel and the team. Thankyou for choosing Pepperells

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Profile image of Mary Bell

Mary Bell

Notary

Mary

Rebecca has always been helpful and friendly when we have had appointments with her and I would recommend Pepperells to family and friends if they needed legal advice. Staff are very friendly as well.

Legal experts tagged in
this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review. We value your feedback and will ensure it is passed onto Rebecca and the team, Thankyou for choosing Pepperells.

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chris brewer

Wills, Trusts & Probate

chris

Can not praise beçky at pepperdines enough.

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this review

A representative from Pepperells Ltd responded to this review

Thankyou for your review and for choosing Pepperells. We look forward to working with you in the future.

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